Cousins USA Moving & Storage

3551 NW 15th St, Lauderhill, FL 33311, USA

Address:	3551 NW 15th St, Lauderhill, FL 33311, USA
Phone:	+1 954-792-6650
Site:	cousinsusa.com
Rating:	3.4

Location

Photos 22

Reviews 7

J N A

nce So lets start from the beginning. A representative came out to my home to take an inventory of the items. The representative was very helpful and gave great advice on how to pack my items. Later that evening, I received my final quote. I cant lie, I was disappointed in the amount. It was a little over than what I could afford. I emailed the representative and explained they were out of my budget. About three days later I got a call from the owner. He asked me what my budget was and we came to an agreement. I had to pinch myself to see if this was really happening. There is a moving site(I forgot the name) that has more recent reviews for this company. All of which, are very positive!!! I had a minor hiccup with the apartment complex I initially chose to move into. I had to switch apartment complexes. The apartment complex I chose was about 10 miles from the original complex. This was not an issue for Cousins USA. They really work with you to ensure you have a good experience with them! They are very thorough in contacting you prior to move day to iron out any issues. I must have confirmed my move 4 times the week leading into my move via email and by phone. On move day, 4 men showed up ( a little tardy-15 min) to move my items. Never judge a book by its cover!!!!. I was quite worried when I initially made contact with them. These guys were great. They had a system in place and got me out of my first location, lightening fast! These guys are hard workers. They handled all of my items with care. Not one piece of furniture was damaged. I gave them all a 25.00 tip and they were grateful. If I could have given more, I would. *****My only complaint with Cousins USA, they charged my credit card for the remainder amount prior to services being rendered. I wish someone one of have explained, moving on a Sunday would require a charge prior to the move. I expressed this to the company and they explained why the had to charge my balance prior to move day verses after the completion of my move. I am thankful my move went smoothly with NO ISSUES! -Did I have a positive experience overall with this company? YES. -Would I use them again? YES Give this company a chance. Its hard to find a company to move all of your personal belongings. My experience was great. I hope this helps someone out there.

Laure C

I was more than disappointed with Cousins USA. I had a representative come to my home to estimate the cost of the move. After thoroughly listing all the items I had, we agreed on a price (not cheap!!). I was assured by the rep that this was a firm quote and that I would not have to pay a dime more. On the day of the move, the movers arrived 1h15min late even though I had told the company multiple times that our building had a strict schedule for the elevator. The move took a lot longer than anticipated, which of course did not go well with the building. When the movers were almost finished removing all the items, they told me that they needed (a lot) more money to finish taking everything. I told them this was not the agreement I had with the rep so they brought back many items, bags and boxes from the truck and left them in the apartment. Most of these items were very large and definitely not things I could put in a bag or in my car even (especially considering that I was alone with a 12 months old). The rep was nowhere to be found during the move. When I finally got in touch with him, I was told there was nothing he could do. I will NEVER recommend this company. I decided to pay a little more money and go with a known and supposedly reputable company. BIG MISTAKE! This was the WORST moving experience.

Manuela Sartor Butcher

I called for an estimate and a very nice gentleman gave me a good quote ($64/hour with a min of 4 hours). No deposit required. And he said thats all. When I called to confirm and schedule my move, another lady got my call. Unfortunately I dont remember her name, but if its of any help, it was Sept. 01 at about 3pm and she had VERY poor grammar! She was extremely rude, giving me a completely different price ($370 with min 4 hours of labor and 1 hour of travel - while they never mentioned this before!) treating my like a stupid when I told her that this was not what Ive been told before! In the end, when I asked her to email me her quote and Id get back to her, she just HUNG UP on me! Forget about them: they are probably just another scam, only interested in stealing your money!!!!

Karen Ronk

I was extremely happy with my experience with Cousins. This was a move I did not want to make and I had been dealing with a lot of medical issues. When Brian came to my place to give me an estimate, he was very nice and understanding. The movers did an excellent job, led by Dudley , and everything got to my new place safe and sound. I had many many boxes of fragile and cherished items and every one of them were intact. Cousins was also several hundred dollars cheaper than the other mover I had gotten a quote from - and Brian explained the reasons for the price being a little higher than I had expected, starting with it being a Summer move, something I had not realized effected the price. I will definitely use Cousins for my next move.

tina buccellato

This company was the worst moving company I have ever dealt with and I paid premium price. Not only did they damage over $3,000.00 worth of valuables, but I am about to pursue small claims court because their response to what happened was laughable. Is is not the damage that I incurred, it is how the owner decided to handle it. By offering me $16.00. Thats right - pennies for my damage not to mention that I was displaced when the truck didnt make my deadline to move leaving me homeless for days and then not even apologetic. I promise you, I used another company 30 days later to move my business and was able to get it done professionally and safely for half the cost! DO NOT USE THIS COMPANY!

Sheila Gothelf

I have used this company for my last 6 moves. This last move will be the last time I ever use them. Over an hour late, rude movers who damaged many of my items including my new wood floors. No one seems to care no return calls about the claim. When I call the people who handle this are not in. Yeah sure. If this is how they treat returning customers imagine how they treat first time ones. Very unprofessional and not worth the expensive pricing. If you care about your belongings hire another company.

Sandy Notley

This is the third time we use Cousins to move and we couldnt be more impressed. No price gauging, no shadiness, just some very nice,extremely hard working people who go out of their way to make your move successful. I just cant say enough about these people. They treated my belongings with care, they gave me options on how I could save money. With all the horror stories you hear, I would reccomend this company to everyone I know! Professional, courteous, friendly, helpful - just phenomenal!