Village Toyota

Reviews 3

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We bought a certified Rav4 from Village Toyota in Feb of 2016, the car is good, the sales staff did a good job of getting us into the right car. The sales staff was professional worked with us and we came to an agreement on a deal. Now the service leaves a lot to be desired. My wife has been in twice with her Rav4 for general maintenance. Trip (1) a service light came on so she thought it needed an oil change, she scheduled the oil change and brought it in, it turned out that the oil did not need to be changed but the tired needed to be rotated. My wife was informed of this but she was made to feel ignorant for not knowing it needed the tires rotated and no oil change was needed. Trip (2) the Rav4 needed the oil changed and a appointment was made I asked if they honored competitors coupons and was told yes. My wife went in for an oil change which should have been around $50 but when I looked at the bill when she got home it was over $100! I called Village Toyota and was told to leave a message with the rep I made the appointment with. The rep didnt call me back so the next day I called and left another message in the morning, around 5PM I called back and asked if the rep was available but was told she was heading home. The rep picked up the phone, was very rude and tried to speak down to me, I asked why the bill was so much and was told they rotated the tired and replaced some parts also. I said well all we asked for was and oil change and that I feel they took advantage of my wife and then asked to speak to her manager because we werent getting anywhere. The rep said shes sorry (sarcastic) my wife cant read the paperwork and doesnt know what or understand what she had paid for. The rep put me through to a voicemail box for there customer service manager who tried to call back the following day. I called the customer service manger back after receiving a voicemail from her and left directions asking to please call my cell and provided the number. Next day customer service manager once again calls the home phone leaves a message, at this point im done, we will seek out our future Toyota purchase from other Toyota dealers and we will continue to avoid Village Toyota at all possible chances. I would rather take my Toyota to DeLuca Toyota in Ocala than have Village service our Rav4 again. The only reason I am giving 2* and not 1* is because the sales team was decent to us.

BI

Big Althebest

My experience was with the service department. I own one toyota and lease another and have been a faithful Toyota owner since 1996. When I arrived and parked in the service lane I was the only vehicle...I got out and went in leaving my wife in the car. I waited more than five minutes standing alone watching the service writers at their computers. Didnt receive any help. Then a service employee walked by me outside and greeted my wife (creepily hitting on her). I walked outside and asked if I could get service. He brought me in to one of the writers that was too busy on his computer (among 3 others) a minute earlier. I needed what myself and my car salesman considered something really simple. I explained that my license plate wouldnt come off and I needed some help removing it and showed my new Florida tag. (I just moved from out of state) The writer said it would take an hour maybe longer... I was shocked but asked if I could set an appointment because he said they were busy today. His answer was, "it will still take an hour, maybe more" I couldnt believe it and told him my salesman at Beaver Toyota in St. Augustine told me it would only take a minute. But considering it is a low mileage lease I decided not to make the 250 mile round trip. We went inside and I was prepared to wait when he said he had to write it up. I asked if there was a charge foolishly believing that Village Toyota wanted to earn a new service customer after the attitudes and disrespect we had already encountered. He uttered in a sarcastic tone of course there was labor. And mentioned their labor rate. I asked for the Service Manager...the man who originally dealt with me who barely had the time to bother was the Assistant Manager. The manager treated me so unbelievably disrespectfully almost laughing at my circumstances and didnt even look at the license plate on the vehicle. I told him the salesman put the tag on the vehicle....it is a lease and I do not want to damage it. He said that dealerships are individually owned and franchised and Village Toyota has no affiliation with any other Toyota dealers so either pay or leave. To me this does not seem as a way to gain or keep a lifelong Toyota family. I felt attacked by his demeanor and bravado a very egotistical man who was busy texting on his cellphone while I stared at him and his other service writers upon my arrival and initial wait to be,spoken to.

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Matt Macdonald

These. Folks. Do. Work. Period, end of story. Well, not really. I contacted this dealership after shopping a few others to get some information regarding the purchase of a new 2017 Prius Two Eco. Anna was my salesperson and wow, did she blow my mind with their magic. Not only did she give me more than I was told at other dealerships for my trade, but she MATCHED and BEAT the lowest offer I had received on the vehicle in question. I was concerned that the value offered on my trade was just a ploy to get me in the door as was the competitive offer on their vehicle, but Anna gave me her word that shed make sure these prices would stay that way (if not better after actual appraisal since I was contacting them from living an hour away) and I gave her mine that I would not use the numbers provided to shop for more vehicles in order to give her a chance at my business. The visit was wonderful. Free Nathans hot dogs, water, beautiful and comfortable showroom and 0 pressure. We hit a snag about midway through due to my budget constraints and thats when Kari and Margaret came over to make sure things were working out as they should. They discounted the vehicle another $200, taking note that their offer was already below invoice. My heart swelled and I immediately said yes. Chad from finance was able to swiftly put the paperwork together and didnt seem to pressure me into purchasing the extras that are offered at the tail end of the deal. We hit a snag with my bank and it ended up keeping me there for about an hour and a half longer than I planned on staying but Anna kept me company and we shared stories of work experiences and family. When all was said and done, I was so happy I couldnt help but give Anna a big hug for going the extra mile for me! It was better than any other salesperson and dealership had ever treated me. Customer for life after this experience, and I hope others will see this and give Anna and her team a fair shot at your business. They worked wonders for me!

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