Bill Fenwick Plumbing Inc.

11623 Columbia Park Dr E, Jacksonville, FL 32258, USA

Address:	11623 Columbia Park Dr E, Jacksonville, FL 32258, USA
Phone:	+1 904-724-7022
Site:	billfenwickplumbing.com
Rating:	4.3
Working:	Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours

Location

Photos 100

Reviews 8

Robert M. Nied

On June 18, 2015, my wife was quoted a price per quarter hour plus a service charge to clean the drain from a double sink in our kitchen. After the work was satisfactorily completed the next day my wife paid with a personal check the $361.00 bill that turned out to be $75.00 in excess of the price quoted the previous day. On June 20 Mr.Trey Fenwick stated that the difference was an "equipment charge". The bill did not state the arrival and departure times of the two workmen (one of whom had to be called to our home by the other), the number of quarter hours, the charge for each quarter hour, the service charge, and the equipment charge. Mr. Trey Fenwick refused to reduce the price by the overcharge and refused to return the check, so I stopped payment on June 21 at a cost to me of $36.00 and sent a long letter detailing the events to Mr. Bill Fenwick, to which he replied by telephone five days later, as he had been out of town. I informed him that when his company reduced the price by the overcharge and the bank charge for the stop payment order and returned the check my wife would pay the correct balance of $251.00, by credit card. The check was returned in three days with a note by Mr. Bill Fenwick of the correct amount. My wife then called the companys office and paid the amount with the promised credit card. The entire process was very distasteful to my wife and to me. I may add that the company is not a member of the Better Business Bureau of Jacksonville, so this is my only avenue of alerting the public of my dislike of Bill Fenwick Plumbing.

Nataliya Vechera

I had an emergency situation a little after midnight. The main shut off valve inside the house was not turning all the way, and I did not have a water meter key to shut off the water supply outside, so I was in panic mode. I called JEA first. I was told that I would get some assistance in 2,5 – 3 hours. Then I hopped on Google and dialed the fist 24/7 plumbing company I could find just to learn that no one was available at that moment, and I needed to wait till morning. The next company I called was Bill Fenwick Plumbing. I explained what happened to the customer service agent, and the technician arrived within an hour or so. John, the tech, was very polite and professional. As soon as he entered my house, he knew exactly what to do. He walked me through the entire process and went above and beyond answering all my questions and concerns even though it was 2:30 am. He did such an outstanding job. I could tell John is a hard worker and is very proud to work for this company. Thank you, Bill Fenwick Plumbing! You have one happy customer.

Jessica Palm

We had several companies give us estimates for water softeners and reverse osmosis systems. We learned that they would offer free installation, but add on several hundreds of dollars to the actual product costs. We decided to purchase our own systems and have a plumber from Bill Fenwick install them for us. The cost was a set service fee plus a set per hour fee. It ended up costing about the same as it would if paid the added fees from the other companies (about $400 for 3 hours), but we were able to choose our own systems and get a better quality product for the same net price. Travis was the plumber from Bill Fenwick that serviced our house. He arrived promptly as scheduled. He was very professional and worked diligently to get the job done as quickly as possible, while also being cautious of quality. He didnt leave any garbage behind and was very helpful and knowledgeable about the products. Overall, I am very pleased with our purchases and installation service provided by Bill Fenwick/Travis. Would recommend to a friend.

Loretta Feldner

I had been through a nightmare experience with a contractor who abandoned my bathroom renovation when Bill Fenwick plumbing came in and took over. What a difference! Professional, courteous, neat, and kind - the receptionist explained everything every step of the way, and let me know exactly when the plumbers would be arriving. Darryl arrived on time, was neat, clean, courteous, and treated my house as if it were his own. He explained everything and gave me several choices to fit my budget. Fenwick also has a tile team to help with big jobs like my shower. They give you detailed, written estimates, are honest, and unlike other contractors, stand by their work and their word. They turned what had been a nightmare into a happy ending for me. Dont hesitate to call them. Yes they charge more - but you get what you pay for. Trust me, I know. I tried the cheapo plumbers, and now Fenwick is fixing their horrible job and giving me the dream bathroom I wanted. Thanks Darryl, George, and Brianna - you are the best! Loretta Feldner

Toni Weatherford

As a first time customer of Bill Fenwick Plumbing, Inc., I heartily endorse the work of the specific master plumber who provided multiple services. He was professional in every way including exhibiting patience through multiple challenges, not of his making. His technical skills were exemplary. Due to the challenges, I had several opportunities to work with the office staff as well; they were courteous, efficient and flexible. I highly recommend Bill Fenwick Plumbing and will not only continue using their services but will recommend them to friends and neighbors. Thank you! Yet again, I needed a plumber...and because of my first experience with Bill Fenwick Plumbing, of course, I dialed their number...No, I actually used the web site to schedule a same day appointment. I cant say enough nice things about the fast and on time response, high caliber service technicians and fair pricing. Thanks, AGAIN

Alan Nathans

GLASS IN THE DISPOSAL. They could have sold me a new "in sink" disposal but the technician didnt. I broke a pyrex dish and a bunch of small glass pieces ended up inside the disposal. I thought, there is no way that I am going to reach in their to get those little pieces of glass out. I would end up with a cut up bloody hand. I was okay with the fact that the disposal would have to be replaced (its 18 years old anyway) but I didnt have the time to do it. So, I called Bill Fenwick Plumbing and the tech was at my house the next morning at 8 am. My wife calls me at work to tell me that he cleaned out the disposal and the cost was LESS THAN $100. Needless to say I was thrilled. I HIGHLY RECOMMEND BILL FENWICK PLUMBING SERVICES.

Ellen Glasser

Had a very positive experience. They came out (on time) and installed an alarm on my grinder septic tank pump. They cleaned out blockage (nasty work and very hot) and fully explained how my lift station worked in conjunction with three other conjoined units. They raked my mulch aside and then put it back. Since my system is buried, I was clueless. Had a major flood last fall and wanted to prevent a duplication. It took me a while to find the right company to address my concerns - other plumbers, pump companies, electric guys were not helpful. I wish I had called Fenwick sooner. Thank you John & Tyler! Ellen

Allstate Alarm

Rude, nasty representative - dont know about the company but cant get past the rude person that answered the phone. I had an emergency, new house, less then 4 days, water leaking all over, and asked them to come out, but then I mentioned I needed an estimate on a hot water heater and she asked me what kind, how big was it, and I told her I had too much on my hands right now, with the water leaking all over in a house my husband just purchased, and I said, well they can look at it tomorrow, cant they? and she said, well, have a good day and hung up on me.What a rude company. They will never get my business.