Address: | 901 N Miami Beach Blvd, North Miami Beach, FL 33162, USA |
Phone: | +1 305-945-4242 |
Site: | valuestoreit.com |
Rating: | 4.5 |
Working: | 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 10AM–2PM |
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Camille Young
These reviews seem scripted and fake. Possibly written by the company. There is always drama here either with the female employees at the front or outside with the people trying to move their things in to the facility. I rent here currently and I let my account for past due (28days) I was out of town and wasnt aware I didnt have the funds in my account to cover the expense so, my bank reversed the transaction. After returning to the country I had a $100 auction fee tagged on to my account. I went in the store to get the auction fee waived (it had been less than 24hours) but, ended up speaking to the girl always causing drama with other renters. She was very rude and treated me like I was dumb or couldnt count when explaining the charges. After me asking about having the fee waived she turned to the older gentleman behind the desk laughed and said something in spanish. Then turns to me saying "We dont have to and we are not waiving any fees." She is very rude smiling and laughing at my situation. It was extremely degrading. I called the regional manager and he professionally explained to me my options in a kind appropriate manner. He apologized about his employee but, I am still very upset at the lack of professionalism. While me and the Spanish girl at the desk were speaking another tenant had a question, she sort of silenced the lady in a very rude manner. I could tell the woman was offended. One employee made this a horrible experience for me.
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Kine World
Im usually not the type that would write a review but after receiving such great customer service, I wanted to share with others. I wasnt expecting such a high level of professionalism. The staff was kind, polite but more importantly they were extremely helpful. The staff took the time to clear up any billing confusion by explaining the monthly charges (and any future expenses). There are some excellent people working there and they are waiting to show you how great they are
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Anonymous User
Value Store It is the best storage company in my neighborhood. The employees are all friendly and extremely helpful and they geniunely care about customer satisfaction. The facilities are secure and I had no problem accessing my unit. Value Store It helped make my move a smooth and painless transaction. I would recommend them to all of my friends and family!
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Meir Weiss
Completely exceeded my expectations in every way! Corrina and Marco are extremely helpful and made the entire process easy and convenient. Great pricing options, clean facility, free UHAUL usage - I would highly recommend this as my top local storage option!
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Jose Sanchez
Very,very profiessional, and very courtous. I was lost till i met Lourdes Melendez, she showed me the unit and explained how to get in and out of the storage unit,and most importantly she saved me a lot of money with no hassles..THANK YOU LOURDES!!
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Nicole Mendez
Super clean facility and amazing service! Everyone is so friendly and helpful. Wish I had found them sooner. Lourdes was so helpful and patient. She showed me different units and in the end helped me save even more money! Thanks again guys!
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Nerie Pagan
My expertise with Value storage was a great experience providing me with great customer service, they assist in all they have in the power to assist their customer, always going the extra mile making sure we are satisfied 100%.
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judette augustin
At value storage it at NMB the Manager is very nice, helpfulness. Lourdes and her co-worker Albert kept the storage up to date. They are always smiling ,offering the best price to the customers We are and the good hands .
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O Max
I highly recommend special if you meet the nice person I ever meet ..Sandra is a fantastic woman with knowledge and overqualified ..on this field on storages strategy... Great manager and easy understand person.
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Anonymous User
Excellent facility, friendly staff, and reasonable prices. Ive stored there twice before and could honestly say Id store here again. If youre looking for storage in the North Miami Beach area, look no further.
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Michael Gray
The service is always the best here. I am always greeted with a "Hello" and a smile and always called by my name. They really make you feel welcome here. I would recommend this location to anyone.
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Naomi J
Great customer service! Been a customer for 6 years and have enjoyed the accessibility and storage options Value It Self Storage provides.
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Anonymous User
I love this storage place. I would highly recommend them to anyone in need of storage or just for some extra closet space like myself.
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Anonymous User
ALWAYS A PLEASURE GOIN IN TO REMOVE STUFF FROM MY UNIT.. ALWAYS FRESH COFFEE IN THE OFFICE & FREE HAND SANITIZER :))
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Anonymous User
excellent facility friendly staff ....a pleasant experiences clean storage units professional staff.......loved it
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Anonymous User
Excellent prices and excellent customer service. Very quick service, definitely recommend this location!
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jamie heiney
Over charged me because they said my payment plan wasnt set up. Watch out for the hidden charges !!!!!
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melsean shaw
Very nice employees,and they offer a free cart if you dont have one.
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Alex Freire
ugly expensive and with an attitude
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Kc Adler
Great site and helpful staff.
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Raul Vega
Clean and friendly