Public Storage

Address:	3657 Tampa Rd, Oldsmar, FL 34677, USA
Phone:	+1 813-358-8943
Site:	publicstorage.com
Rating:	4.9
Working:	9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–5PM 9:30AM–5PM

Location

Photos 14

Reviews 8

rhea giordano

Ive been a customer of Public Storage over the years and have always had a positive experience. The facility in Oldsmar # 08759 that Im renting from now has been stellar so far, from the helpful staff to the upkeep of the property. I would like to compliment all of the agents who work at this property starting with Chad the Site Manager who quickly communicated my dilemma to his District Manager , and an especially well- deserved kudos to Manny the DM for exemplary customer service to me over the weekend. I made a trip from Orlando on Saturday to take care of some things in my storage unit and while enroute I realized that Id left my keys to to it at home. I called and spoke to Thad, and he advised me to come in when I got to town to do paperwork to give my permission to change the lock and to pay for the new lock. I explained to Thad that I needed get into the unit asap and he advised he would let his DM know that day, but that since it was Saturday afternoon and the weekend in general he wasnt sure if his DM would be able to resolve anything until Monday. Much to my total surprise I got a call early Sunday morning to tell me I could pick up my new keys. Wow! Am so impressed with the service I was bestowed. To add even more to my amazement I didnt have pay for anything else besides the new lock, which was Mannys executive decision. I have to say that he his awesome. Not only do I think that, but so do the people who work with him. In this day and age it is a rare occurrence to find what I would call consistent exemplary customer service and a well run ship. Manny and his crew actually care about their customers and want them to come back. Thanks again to all involved especially Manny.

Joseph Boylan

Thad was really pleasant and VERY patient! First he called me to confirm about a reservation hold on a storage unit. He went the extra mile to inform me about a better size unit for just a few more dollars with what I was looking for. I was excited about the offer!!! When I first met Thad he was friendly, professional, prepared, also informative about the storage place while showing me the unit ;-) However, after all that it turned out I wasnt prepared (improper ID) and was so embarrassed. Thad instead was understanding and extended my unit reservation til I was able to come back...4 days later! When I came back Thad was VERY pleasant and sooo sweet. This time got as far as completing all the paper work and then pay...my card declined! Had to leave to the bank, BUT Thad was still patient with me! 30 minutes later returned and we both kinda chuckled...I said 3 times is a charm...seriously! The card had cleared...YEAAA he said. In my experience Thad made me feel ok ;-) Thad was truly an amazing blessing!!! ;-D Im "really" grateful. Thank you SINCERELY Thad! ;-D Maureen L. Crew Boylan

harold wilson

I recieved a price quote on the 1-800 number online service of 26.00 to rent a small unit at this location. When i arrived i found out that you also have to pay for insurance,11.00,and that you have to use one of the facilities locks,20.00. Iwas told on the phone that i needed to provide my own padlock,and there was no mention of the mandatory insurance you have to purchase. On my way to the property i bought a padlock at home depot,another 7.00. I will say that the facility is nice,but their business practices not so cool.I really felt like i got the old bait and switch pulled on me on this deal. To make a long story short Iended up spending 59.00 to get into a 26.00 unit,also got stuck with the price of the padlock i didnt need. Terrible communication between corporate and local management, obviously they are not on the same page!!

brigid gallagher

I HAVE HAD AN A/C STORAGE UNIT AT PUBLIC STORAGE FOR 11 YEARS NOW. IT IS A VERY CLEAN, SECURE FACILITY WHERE I FEEL MY BELONGINGS ARE SAFE. THE SECURITY COMES FROM KNOWING THAT THE PROPERTY MANAGER IS DEDICATED AND CONCERNED ABOUT THE FACILITY AND THE CLIENTS OCCUPYING UNITS THERE. RUDY IS BACK AGAIN AS THE PROPERTY MANAGER IN OLDSMAR, AND I AM DELIGHTED! WHAT AN AMAZING PERSON, AND PROPERTY MANAGER - THE SALT OF THE EARTH! ALWAYS AVAILABLE AND EAGER TO ASSIST ME WITH ANY QUESTIONS OR CONCERNS I HAVE. HE HAS EVEN BEEN CREATIVE WITH MONEY SAVING IDEAS FOR ME. IF I COULD GIVE RUDY 15 STARS FOR HIS KINDNESS, RESPECT AND DEDICATION TO HIS POSITION AT PUBLIC STORAGE, I WOULD!! THIS IS A CUSTOMER BASED BUSINESS, AND YOU HAVE THE BEST PROPERTY MANAGER THAT A FACILITY COULD EVER HOPE TO BE FORTUNATE ENOUGH TO FIND!

steve Crane

If you are looking for a storage unit which is very clean and the workers friendly, you have found it at public storage on 3657 Tampa Road. I was quite impressed with how clean this place is kept up. I also would like to recommend dealing with Thad at this location. He is extremely friendly, courteous, helpful and very professional. Its been quite a pleasure dealing with him. Thad makes the entire process so easy to get started. I would highly recommend this place to my friends and family. I usually dont write reviews, but felt compelled to do this one since its been such a pleasure doing business here and especially dealing with Thad!!!! Keep up the good work here guys!

Captaincline W

They got us into a larger sized storage unit, a size most do not offer, with short notice. Rudy at the front desk went out of his way to help us make sure we had everything we needed for a smooth transition into a storage unit. The 6am-9pm access is kind of bogus with a lighted, gated, & videod property, but locally thats not their fault.. thats where corporate rules suck and locally they cant do anything to help. I hope my movers are out of there by 9pm or Ill be payin overtime for them to camp out there or whatever a 911 fee is for the fire department to break them out.

Janet Elman

I recently moved to this area and stopped by to inquire about storage as I may need to store in the near future. Thad was the one behind the desk and he was very helpful. He went through everything I was storing to make sure I knew which size I needed and even showed me how to store so I could get a less expensive space. He even took the time to go over what supplies will help keep my belongings in good condition. He was very thorough and took the time to explain everything. I highly recommend you visit this store if you need storage.

M K

I chose this facility because it is well maintained; Its clean with noticeably good climate control on the 2nd floor. My storage move experience is a lot less stressful because of the flat hand carts and elevators that are avaliable for customers. This would have been a five star review, but there is room for improvement in one important area which is the parking space by the elevators. There are only two actual spaces which makes it inconvenient especially if more than four different customers show up at the same time.