AutoNation Collision Center Airport

6140 Hoffner Ave, Orlando, FL 32822, USA

Address:	6140 Hoffner Ave, Orlando, FL 32822, USA
Phone:	+1 407-282-5313
Site:	autonationcollisioncenters.com
Rating:	4.7
Working:	8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM Closed Closed

Location

Photos 11

Reviews 13

Megan Hopkins

Everything started out great. They had my care over the holiday of Christmas and New years. 20+ days. I was kept up to date on all work. The work was GREAT! (so far) My car looks good and they fixed what they were supposed to. However! ***WARNING TO ALL*** make sure to take a picture of your dashboard with your mileage on it when you drop the car off at the place. Make sure to have a worker in the picture or the building or something. My mileage was up a lot. When I questioned them they showed me pictures of where they wrote a mileage on my window, not my actual dashboard. So they could have put whatever they wanted. But from the time I had insurance look at it and dropped it off there is no way I drove 240 miles... Maybe 100... So where did the extra miles come from? Also there was a tag left in the back of my car for brake fluid, and they did NOT work on my brakes so why was that tag left in my car? when it had nothing to do with why my car was in there. My car was also smoking like fluid had been added somewhere and was spilled and burning off or something. So be warned, while they did GREAT body work on my car and customer service was GREAT until the Manager came out, get the pictures of your mileage so there is NO question about them driving it or not. The manager was rude and said we all drive really nice cars why would we drive customers broken cars. Then informed me that my car was without doors for 20+ days in the back of the shop... During rain and all kinds of other things. Told me that my car was very dirty before they cleaned it out. Not sure how they can leave it with no doors that long during rain and such. He then told me that if he had a dollar for every time a customer said they drove their car he would be rich, he said he had a customer that had a car with no CD player then they got a rental that had one and came back to get there car that did not have a CD player and asked why they had stolen the CD play out of their car. WOW! really, I felt like he was saying I am an idiot for thinking they drove my car. So get that picture so you dont have to be questioned like an idiot!

Keith Durden

Took brand new Chevy Tahoe here after fender bender, as I had body work done here on another vehicle years prior and they did a good job. After initial review with insurance adjuster and Autonation employee, they felt confident they could get it back to brand new status. I was called a week later, told the truck was ready; when I got there, I found 4 different things that were not satisfactory. Mind you, they did an impeccable job reviewing my truck when I dropped off of any existing scratches or dents so they wouldnt be held responsible, but could not clearly see scratches that remained on the quarter panel, tail light (which was suppose to be replaced), and a loose piece attached to my bumper. The Autonation employee agreed with me 100% and asked that I give them an additional day or two to resolve; another part needed to be ordered. When I came back, I was not pleased, as there were still scratches on the qtr panel and visible damage to my tail light; his response was they did the best they could. Tired of driving there multiple times, and not being satisfied, I said Id simply have someone else look at it, as clearly Autonation Collision Center could not repair it.......a brand new Chevy Tahoe. The employee was embarrassed and apologized, but its a shame the techs working on the vehicle and the supervisor reviewing the work didnt catch the issues the first time and were fine with letting it leave the second time. Not going back!

Enrique M

All I keep reading is how great they are.. but what they dont say is that, its only when you come referred by an insurance. If you are just asking for an estimate they make you wait, then when its your turn their demeanor is as if you are bothering them and they are doing you a favor, and god forbid an insurance adjuster shows up because they will become the center of their attention and youll be come invisible to them. Ill never go back to that place, I rather take my business elsewhere.

John DeCrotie

When it comes to auto repair and such, I rarely would give out 5 stars but have to say that customer service is what these folks are all about. Never did I feel out of the loop or unsure of the process and what to expect. In fact, they set my expectations and then went on to exceed them. The final repair had my car looking as good as it did the day I bought it from the dealer. Yes I do recommend them highly.

Beach Gerl

Our Service Consultant was very nice and explained the work that would be performed in detail. When a piece was removed from the car they found additional damages and again the consultant called us to explained all the damages and costs and sent images over. Only complaint was that the car was not ready when we were told, but it was just that it was not washed. overall they did a great job

Edward K

Had a little fender bender Got a fair estamatent from A.N. Had the car back in two days Faster, and less expensive than I thought it would be Ask for Ben, hell treat you right Better than Earl Scheib... Update!!! 05/17 This time a crusher on I4 These guy got the car in and out quickly They are the Rembrandt of auto body work!!!!!!!

henry lione

My Camaro is now "perfect" like the day I purchased it.....thanks to AutoNation Collision Center. In addition the personnel, Phil, Nicole, etc. are great and very cordial to work with. I highly recommend your work and service to everyone in need of auto repairs. Hank Lione

Clark Dorman

The time to repair our car was of the utmost importance, as we use it to transport my medical scooter. Mr. Phil Travis worked very hard to expedite the repairs. The repairs were excellent and finished ahead of schedule. Our thanks to Mr. Travis and his staff.

Tara Lasser

My car looks beautiful! They did a great job and from the first time I called them til the day I picked up my car, they were so nice to me! If I ever have a need for body repairs, I will definitely go back! Another plus, right next door to enterprise car rental!

Stacey Iannicelli

I previously had my car repaired at the shop. Everyone there was amazing, Phil who fixed my car, Becca and Nicole at the front desk where extremely nice and Ben the Manager was awesome with helping me. I would recommend this shop for repairs.

Jackson Mountford

My experience at Auto Collision was really positive. Lonnie and Ben were top-notch. I appreciate the work and care that they put into the repairs. I would highly recommend this business. - Bill Mountford

Dan Edwards

I have already filled out two surveys and as I said in both I was very happy with work and the people that I worked with. Thanks Dan Edwards

Wes Glover

They fixed my rear bumper and the trunk door after an accident. They were very communicative with me and speedy with their service.