Monti Moving & Storage

10208 General Dr, Orlando, FL 32824, USA

Address:	10208 General Dr, Orlando, FL 32824, USA
Phone:	+1 407-835-8144
Site:	montimoving.com
Rating:	2.6

Location

Photos 2

Reviews 11

NAYSH ESPINAL

Extremely unprofessional! The only good thing you will get from this company is the prices. My family and I had a nightmare experience with them. From the beginning it was a disaster. The biggest issue they have is the lack of customer service and a lack of communication. We were scheduled to have our furniture and other belongings picked up on a Friday.We were moving our two kids (5 yr, 7 month old) and ourselves to Florida. When that Friday arrived we called in the morning and verified and were told to expect them from 9:30 am to 11 am. After waiting hours upon hours we decided to give them a call at about 2:00pm and we were sold they should be on their way. Waited 2 more hours and decided to call THEM again. We were put on hold for a long while, then we were told that the movers were held up by an unexpected truck inspection and all of their trucks were taken. They did not offer any apologies, no solutions, nothing! We urged them to try and help us out because we were scheduled to turn in our apartment keys that Saturday morning and we lost a day we could have worked instead of spending it waiting for a truck to never come. After much debate and us having to keep calling THEM all we were offered was a next early morning pick up. The next day, Saturday morning we called them again and Monti confirmed that the truck will pick up our things early that day. We basically experienced the same thing from the day before and the movers appeared at 4pm! Another day spent just waiting for them. The wait to receive our furniture was not an easy one either. We were told we had to wait 15 days max. But that was a lie, we did not receive our furniture till an entire month later. They never kept in contact with us, we kept having to reach out to them. We kept getting the run around from the Monti team (New York and Orlando staff). The Monti team kept bouncing us back and forth and pointing fingers to each location and not taking responsibility, stating that they do not have any supervisors and going as far as questioning our intelligence. My family and I had to sleep uncomfortably because we ended up going through our funds by staying in hotels for longer than expected. Having to sleep on the floor in an empty apartment with our kids. When we finally received our belongings one of our televisions was damaged. And we are currently dealing with that. It has been 3 weeks since the delivery and we have yet to receive any word on our television being replaced! I dont recommend this company for big family move at all!! They need a lesson on Customer treatment and professionalism.

Coral Arroyo

Im taking a huge risk here writing this review before I get my things from them but here it goes, on October 2, 2015 they picked up my stuff from San Juan and told me it would take up to 6 weeks to get them to my new apartment in Orlando, FL. I called in on October 24, 2015 and they told me that my things were in Jacksonville waiting on release. I called in every single week after that and they kept telling me that it would take an additional week because my container got randomly selected for inspection. I called today November 19, 2015 and a very rude lady told me that my container got selected for an additional inspection and could take up to 5 additional weeks. When I asked her if they expect to deliver my things on 2015 (honest question lady, look at a calendar) she told me that if I wanted to be sarcastic that I should go ahead and be sarcastic. WORST CUSTOMER SERVICE EVER!!! DO NOT USE THIS COMPANY!!!!!!!

Gladys Rodriguez

Worst moving service ever. Moved from CT to Orlando FL and my sons bedroom was completely broken,my office desk they finish destroying it trying to fit it together instead of putting it together in office of my house which is a 2 story home. My 62 in t.v is missing,Im missing a big box with a playground house in it. These employees that came did not handle any of my stuff with care they were rude and with a attitude. They also didnt want to put any of my other 2 bedroom sets together.This happen 10/10/15 and till today 11/12/15 I still have no response of my missing TV and box, everything I call there still searching ct storage and orlando storage. I will never do another moving with them or refer anybody about this company, I will rather do a Uhaul and move my stuff on my own and with care.

Amber Polanco

Horrible company. From the ones that load the truck to the ones that work in the offices, theyre just a bunch of lying thieves. They pack a table for us and the table arrive all broken and they dont want to pay for it. Also they open one of my boxes and took some items and the company say theyre not responsible for that. How are you not responsible of your employees open a seal box to take stuff from it? Really hope this company closed down.

Arleen Allende

Worst Company, horrible Customer Service had their company phone not working without letting their customers an alternate phone to have communication with them. Also lied stating Hacienda PR may charge 30 to 40 dollars for all shipments which thats false hacienda dont charge a penny. Dont waist your money and time with this company ever.

Buen servicio y buen precio. Los habia visto en TV desde hace 25 años pero hasta ahora se presento la oportunidad. Gracias Monti.

Steph P

Worst experience ever..the customer service was horrible..the people that delivered my boxes were unprofessional..I will never use this service again. If i was able to not even give 1 star i wouldnt have..

Wanda Nieves

Excelente precio, servicio y buena comunicación.

aracelis vargas

Muy buena siempre la emisión usado

Brunilda Velez

Muy buena y responsable la compañía

Jose E Menendez

Good