U-Haul Moving & Storage of Goldenrod

508 N Goldenrod Rd, Orlando, FL 32807, USA

Address:	508 N Goldenrod Rd, Orlando, FL 32807, USA
Phone:	+1 407-282-5879
Site:	uhaul.com
Rating:	3.5
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–8PM 7AM–7PM 9AM–5PM

Location

Photos 43

Reviews 11

Vintage AD

I would give ZERO stars if I could! but it wouldnt let me do that. This place is an Absolute nightmare!! Do not trust them with your credit card!!!!! My biggest nightmare was realized !! This place is the worst case scenario when it comes to trusting a company with your credit card (which is mandatory to rent their trucks) I rented a 24 truck for 1 day, to move my furniture from my storage facility to another. First of all the truck was so old, dirty and run down, that I almost didnt take it, but it was late and my choices were limited. I did what I had to do and returned the truck, but it was after hours. Ive never had any problems with truck rental companies, and I rent trucks often, I restore and resell antiques. I only drove 15 miles and I made sure to put extra gas in the truck, since the "gas gauge doesnt work right on these trucks" their words not mine. I saved my gas receipt just in case. to make a long story short, the original estimated charge was $68 and I estimated 20 miles, so I should be getting money back, rentals usually run me about $55. My credit card on file was charged $258 and they "threw away" a $5000 dresser that I had mistakenly left in the truck. No phone call, just a quick twitchy finger to charge my credit card. I called, when I saw that my card was charged. and management gave me the run around for a month. When I finally spoke to the manager, he was no help. But he did remember my furniture. Claimed that he called, but left no message and no call to the backup number on file either. These people shouldnt be in business. If you dont mind dishonest people handling your credit card, be my guest! as for me this was a really expensive lesson!! and corporate is a joke, never got involved despite the multiple calls and reports that I made. They are bad for business! Stay away!

Sally Word

After my experience, I now remember why I use Home Depot or Lowes for short-trip truck rentals. The staff at this location are unprofessional, rude & poorly trained. If you need to store your belongings, go to CubeSmart. If you need to rent a truck, try a different U-Haul location or a Penske. When I called them to verify their location, the local person I spoke to gave me incorrect information. He didnt know that Wah Lum Kung Fu school across the street. In fact, he said it was Colonial High School! He also didnt know what side of the street they were on. Get them a map or take them on a walking tour. Despite a long line, they only had one cashier working. The staff are poor communicators. I was given incorrect information regarding the return of my deposit. When I asked about my refund later on, the response I kept getting was "I have no idea," which the answer I got to any question I asked. I was given a truck with very low air pressure, which means they are not inspecting their vehicles before sending them out & you end up consuming more gas. If you dont pay attention or fill up before returning, they will charge you close to $4/gallon. When I asked to speak to the manager, I was told he was out "looking for trucks" and handed his business card. Im pretty sure he was in, as I heard the cashier speaking to the manager on the phone in Spanish. Either way, I called the Manager (Mr. Mercado) and got his voicemail. So much for managerial accountability.

Derek Rose

I reserved a truck online the night prior to picking it up, and it was ready when I arrived at the scheduled time the next morning. Truck was extremely dirty in the cab. Someone had spilled sticky soda all over the floor of the cab and in the cup holders and it was never cleaned up. There was visible dirt and grime on all surfaces in the truck, obviously rarely cleaned. I was given the truck with "15/16th" of a tank of gas, which seems like a scam to get a few gallons of gas out of your customers for free to me. I obviously cant accurately measure "15/16th" of a tank of gas when returning it, so Im going to fill it up all the way to avoid their extra fees for not returning it with a full tank. Im not reimbursed for the overage, so they get the free gas.

TI Smith

DO NOT USE! We reserved a 26" truck with a week advance notice. The NIGHT before we were to pick up the truck we were sent an email that stated we were getting a smaller 20 truck (which would have been way too small), reduced our travel miles (by 40 miles), had changed the return date to one day earlier and changed our pickup location so we would have to drive 40 minutes to pick it up. I called the 800# and was told this was their normal scheduling procedure. They offer me a 20% discount. Like that would make up for the movers who scheduled us in that weekend and our daughter who we had to move out from her apartment too.

Delfina Martinez

I went there to return some boxes. I call before going to be sure that I could do it without the receipt. The girl on the phone said that it was ok. The girl in the counter was clueless, called everybody for help, and she ask me the same info several times. No happy with that she started arguing with who I think its the manager saying that she was "done with returns". EVERYTHING IN FRONT OF ME! I end up leaving with my boxes. Very unprofessional.

Mike Vazquez

HORRIBLE CUSTOMER SERVICE, MY CARD WAS PUT ON AUTOPAY WITH OUT MY PERMISSION AND THEY CHARGED MY CARD, I HAVE BEEN CALLING FOR 2 DAYS FOR MY REFUND AND ALL THE ASSOCIATES ARE RUDE AND UNPROFESSIONAL . THE MANAGERS HAVE YET TO RETURN MY CALL EVEN WITH ME LEAVING MESSAGES EXPLAINING THE SITUATION. HORRIBLE CUSTOMER SERVICE AND MANAGERS DONT ATTEND TO THE CUSTOMERS REQUEST!

Khalid Mokadem

2 of the employees tried to charge me extra money , the first one told me my milage is 15 , the double of what I drive . The second one wanted me to pay the damage coverage for the second time after I got back their truck and others extra charge . Please be carful about the details ,and always ask why if they try to charge you more .

Abhi Saini

Requested vehicle was available at reserved time. Overcharged me by a hefty amount. Took too long for them to get back to me after reaching out myself. In the end they fixed the error but lack of communication was disappointing. Vehicle was clean. Boxes and packing materials were nicely priced.

henry quintana

Rude people lack of customer service my house it is like 2 minutes from this store I never got good luck at this please they take for ever only one person at the counter on a busy day Im going to buy me a trailer so I dont have to use this company service again

Jorge Zavala

I WAS TRYING TO CALL AND FIND OUT IF THEY HAD PROPANE IN THE ORLANDO STORE THEY KEEP TRANSFERING MY PHONE CALL FROM JACKSONVILLE TO TALLAHASSEE THRU 4 DIFFERENT STORE AND NOBODY COULD GET ME TO THE ORLANDO LOCATION... THEY PHONE CUSTOMER SERVICE SUCKS...

Jason Martin

Great service. Repaired wiring job done by another U-Haul next to Florida Mall. Without question this is the best U-Haul I have ever been to. High integrity and pleasant even though it was 92 degrees outside. Highly recommend!!!