Firestone Complete Auto Care

36298 US Hwy 19 N, Palm Harbor, FL 34684, USA

Address:	36298 US Hwy 19 N, Palm Harbor, FL 34684, USA
Phone:	+1 727-475-6255
Site:	firestonecompleteautocare.com
Rating:	3.1
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–6PM 8AM–5PM

Location

Photos 17

Reviews 21

Eunice Chen

I used to come to this store in Palm Harbor all the time to do oil changes and tire replacement. I always happy with their service until a week ago. I went to get my regular high milege oil change over the weekend. I was waiting for more than two hours for oil change. They told me that overflow cap went missing and blamed me for losing it. I was very furious since I just had my oil change two months ago from the same place. Which means I have driving the vehicle without the cap for at least two months. The staff there was rude and said that they have nothing to do with it and its not their fault. I was finally convincing him to give me the overflow cap to put it on which is after two days later. They didnt put any fluid in the radiator (that was losing) which later I found out that my temperature gauge in the car acting very abnormal. I had to go to different autoshop and fix the problems which cost me quite bit money for it. Nevertheless, I would NEVER EVER EVER return to the store in Palm Harbor because of their poor customer service and car repair. .............

Melissa Reiser

Nothing like being 45 minutes from home and getting a flat. Not knowing where any tire places were, I relied on my GPS. After calling a few other places I called here and got an extremely helpful gentleman (Bob) on the phone. When I told him that another place offered me the same tires for $20 less, he said not only would he meet that price, but he would beat it by $1. Once inside the shop the service was quick and friendly. They gave me a list of a few other things I needed on the car as well but didnt try and force anything on me...all just FYI stuff. Even though its nowhere near home, I would absolutely return here. You cant beat friendly, fast, honest people.

Ken Ames

Would rate zero stars. An hour and a half for OIL change and tire Rotation. (not many customers when I arrived and several mechanic type people not looking busy) Right front wheel lug nuts were HAND tight when I returned home. I Couldnt figure out why the front-end sounded strange and shook on the way home. Had to return to the shop for my lug nut key. The dip stick ring came off the dip stick; tell me; things happen. Too busy trying to sell me an air filter as well as other issues I had. It may have cost me several hundred by time they put the hard sell on for everything else wrong with my car. Still looking for the right place for my business.

Jo Grimm

I stopped in to have 2 new 20 " tires for my truck put on...I stood outside and watched how rude and stupid the guy they had do the work for me..first taking my chrome rims off.. he started dropping everything he handled with... like my rims were nothing to him.Then I kept watching him ..lol..he did not even know how to change my tires he had to have a young guy show him what to do .That is the people that they have working for them..So ,if you get work done there ,stand outside and keep a eye on your vehicle before that guy destroys something of yours

Daniel Collins

Terrible service. My car entered running and left unable to start months ago. They said they couldnt figure out the problem but put old parts back on that we had already taken off to fix the problem they also rigged the electronics wrong. My car still wont run and weve tried everything. They honestly screwed me out of my vehicle completely. Dont go here

Ryan Goodman

Would be zero. Drop my car off 9-930a for an oil change. I needed it by 1pm (they said it shouldnt be a problem). When I went to check the status of the car at 1:30pm, I found out it had not even been taken back yet. No real care or consideration in the manner. Only went here because it was next to my office. Go some place else.

Jill Mossor

These guys are honest at this location! I have taken my car in for tires and new brakes and never had any problems. About a year after I had the new brakes installed on the front I had squeaking so I took it in. They looked at the brakes and said sometimes that will happen but there was nothing wrong and gave me my car back.

Margaret Roy

I cant say enough good things about the people that work here. Kelly, he was AMAZING. he was friendly, helpful and explained things to me. He didnt pressure me into services that I didnt absolutely need and he didnt try to scam me. I will ALWAYS go here as I feel comfortable with their knowledge and expertise.

Cole Wymbs

Been to this location several times and have never once received my car in the time they reported. Some visits have left me in the office for over an hour longer than they estimated. Poor service and high prices for such a large brand is just bad business.

Michael Williams

Two different cars I had to bring back to have oil put in! Yeh, go for oil change, few days later oil light on, checked, no oil on stick. Took it in, they filled it and acted dumbfounded. Second time sealed the deal. Done with these rip off artists.

Karen Cupstid

Weve always had great service with tires and oil changes. Very nice people. Can drive up and ask them to add air to tires and they gladly do it no charge. I always give a couple dollars for the vending machine, but not expected.

Devin Lieberman

No idea how to do work. Screwed my alignment up even more. Either they fix this or I am going to the district manager for hiring so called *Mechanics* that are kids that have no idea how to do anything on a car.

Ashley Rock

860$ for tie rods? Theyre crooks. Got a second opinion and my tie rods are fine! Overall this place sucks. Theyre customer service isnt top notch and I will never return here and I suggest you dont either.

NY 48n2

Very nice people that work here I needed a new tire and was quick to order the same tire as the other 3 and put on fast. Will definitely do business here.

Pat MySecret

Theres two Bobbies who work here. One is a great guy. The other will try to force you to take froo froo services when you cant afford it.

David Briggs

Ive received excellent customer service from Kelly on multiple occasions at this location. Id recommend them to my friends and family.

Paula Fye

I got very excellent service at this Firestone, it was quick and they gave me the best price for tires. Thank you to the two Bobs.

David Douglas

This guy took one look at my battery and was able to get me the right battery immediately! Tires Plus couldnt figure it out

terri white

Very nice people, especially Bob. I definitely will go back to this location in Palm Harbor.

J Williams

They cant replace a clutch in a vehicle. They should change their name to some auto care.