Address: | 1811 Rinehart Rd, Sanford, FL 32771, USA |
Phone: | +1 407-936-7867 |
Site: | uhaul.com |
Rating: | 3.7 |
Working: | 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–8PM 7AM–7PM 9AM–5PM |
LA
Lazaro Roman
I live 2 hours and 36 minutes away from location. I rented a truck on 7/30/16 with the fuel level under the required level to rent it out. The young lady whom rented the truck to me gave me a $35 and some change credit. I return the truck after hours, so I could not finalize the contract. I woke up the morning of 7/31/16 to see an email from U-Haul. They altered the credit from $35 and some change to $26.13 with out contacting me. I immediately contacted the location. After being on hold the first time for about 10 minutes and the call was lost. I called back for a second time and a very rude and ignorant employee by the name of Margaret answered the call. She didnt want to put a manager on the phone. Her tone of voice over the phone was like if she didnt want to deal with me over the phone or didnt like her job. I will personally will drive the extra miles to rent from another nearby location the next time. U-Haul does not need people like this working for them and giving them a bad reputation.
OP
operatorblack
I reserved a truck rental in advance and when I got there, it was over an hour wait in the lobby, then the person in the lobby screwed up my contract twice even though it should have already been done, AND THEN they couldnt figure out how to take a credit card payment so I had to leave, go to an ATM, get cash, and come back. On top of that, I had to give them at least $100 as a deposit or I couldnt rent. HUGE waste of my time, and set me back HOURS on moving day. Worst organized business Ive ever seen, and I cant believe theyre still in business.
JA
James Bruno
I was indeed shocked when a family member called me about a payment on my storage unit that was 5 days late (which I had simply forgotten). Apparently, if you are a few days late with the rent, this location will send a letter to your emergency contact and inform them of your delinquency. This practice is not only rude and unnecessary but is bad for customer relationships - I will be moving to another facility immediately.
LA
Laurie Webber
My husband and I got there at 7:05 pm. We didnt know the store closed at 7:00. When James saw us he came to the door and let us in to purchase the boxes we desperately needed. He was so kind. He helped us find the sizes we needed and even assisted us in carrying the boxes to our car. James went above and beyond for us and we are thankful for him and the kindness he showed us.
LY
Lynn Dickson
We started the rental process online and had indicated that we did not want insurance. However, we finished the rental at the store with the employee who charged to us without our knowledge or approval. When we returned the truck and discovered that we had been charged, we were told that it was too late to say no. Very disappointing!!
SU
Sully The Barber
Best storage unit ive had. The guy that helped me was awesome! He let me use the bathroom, didnt rush me on making a choice, and showed me all the units i wanted to see. I told my wife you can eat off the floor in this place! And the security is top notch! Thanks for running a business the right way!
BR
Brando 82
horrible experience!! went to 4 different locations to pick up a truck and 2 different locations to drop it off. Offered me only $50 rebate of my horrible experience. I will NOT rent U-Haul from now on!! Think about twice before you rent....
SP
Spike Hopkins
I had to rent a large trailer to carry a golf cart and a scooter. The male employee was very helpful and was knowledgeable and hooking up this trailer to my vehicle. The process was quick and easy renting and returning this vehicle
PR
priya raj
The senior representative(old man) at the desk was very rude, impatient. Never expect a prompt response from this person. Better go to other people at the desk.
MI
Michael H
Storage is a bit on the expensive side, but the place is always clean and climate controlled. The trucks leave a lot to be desired, but they get the job done.
JE
jeremy willis
I rent trailes from here the staff is great and the equipment is always in good shape and with a wide veriaty of equipment to choose from.
WA
Walter Wyatt
Did not have parking sent us to another lot a few miles away. Very unprofessional. Other lot was outside fence and closed.
ST
Steven Sanders
Outstanding customer service! Owner was pleasant! Will totally be using this uhaul place in the future!
ST
Stephen Chownwai
Been here 3 times. Usually friendly, last visit was unpleasant with a rude employee but whatever.
BR
Bruce Sauer
The manager here was so rude. He was black and he had a white problem it seemed to me.
JO
Joel Baptist
Very fast, very friendly. One of the better places Ive ever rented a truck from.
ER
Erick Perez
First u haul I go to and the staff is very professional and customer oriented
BR
Brenda Valentin
Just good to do it your self kind of thing like last minute feel me
BL
Blake Redd
Probably the cleaned uhaul Ive ever been in. Friendly staff.
DA
Danny Rodriguez
Muy barato
DN
dnbdave
Short staffed and busy. Need more competent people too.
SH
Sherri Ballentine
Great customer service and very clean storage facility
AN
Angelo Davis
The manager Della is awesome and we had no problems!
JE
jennifer broughton
They were very prompt and great customer service
KA
KAY Richardson
Was able to get a storage unit right away
E
E Dean Moreland
Hard to get in and out of this location
RA
Rafael Carmona
Great manager Clean place
ZA
Zach Lajoie
Good service. Fair price
RE
RENE DUBOIS
Great service
DE
Denovia Moore
Very clean
JO
Joohny Drums
Nice¡