UPS Customer Center

3735 Hartsfield Rd, Tallahassee, FL 32303, USA

Address:	3735 Hartsfield Rd, Tallahassee, FL 32303, USA
Phone:	+1 800-742-5877
Site:	ups.com
Rating:	2.9
Working:	8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM Closed Closed

Location

Photos 11

Reviews 9

Wisdom37 Productions

Worst experience ever with a delivery company! Staff lacks knowledge of job or process, unhelpful in resolving issues, unconcerned about proper service or customer needs. Received repeated "intercept process" alerts on multiple deliveries, from various vendors who were not aware of the alert, nor did they initiate it. UPS did nothing but read me a tired script about what an intercept process was and that it came from the sender. They did not send notification stating that my package would not be delivered. I had to find this through tracking. Then they would not even call the sender to clarify the issue once I informed them that this was a repeated issue that someone needs to resolve. So I asked to speak to a supervisor or someone with a heart, but was placed on hold I guess until they felt I had calmed down. Never spoke to supervisor, manager, or even a person with at least an average IQ. Needed textbooks like last week, UPS kept sending my books back to the sender, then accusing the sender of requesting them back. Yet the sender keeps sending them back in my direction and no one at UPS could pick up on the fact that UPS was in error. Good thing slapping the taste from someones mouth is frowned upon in this country.

Angelica Gagliardi

Waited all day for package, driver showed up five hours after quoted time - supervisor then refused to take responsibility and claimed "The driver made an attempt to deliver it, thats all were required to do. There is no guarantee. If you want a guarantee, you can pay for it, with our add-on service." Confused. Though I paid for actual delivery, but apparently thats extra? Bad enough they disrespected and aggravated my pregnant wife, now the package is two days light and I havent so much as an apology to show for it. Now I have to go pick it up myself, and even then their only affirmation was "It should be there. Nothing should go wrong." I asked if they could at least call IF something does go wrong and my package isnt ready for pickup. Answer: Unfortunately, No. Completely inept, and disrespectful to boot. They do the bare minimum, and it seems, not even that. Thus, I will not recommend doing business with them.

Jonathan Clark

I was suppose to recieve a package on 8/30/13 I paid extra for one night shipment. I tracked my order and it said it was out for delivery. They somehow still had my old shipping address instead of my new one. Its the holidays this monday so store wont be open. I get a call from the hub saying eventhough I had contacted customer care so they could send driver back so I could pick up package....talk about inconvenience. To make matters worse the message from hub said that driver would not be back before hub closes....are you serious!? So I have to wait til tuesday to recieve a very important package. UPS does not care about peoples packages...heck they even called me from restricted number....the main hub in my town...where they want me to pick that very package up at! So overall lazy support...not that hard to infom driver of a new route to add...so I basically paid one night shipping for no complete reason

Taylor Terranova

Said they attempted to deliver to my place of work and that it was closed. I read this on the tracking while I was sitting at work. Hour later ups stops in and makes me sign for a different package I asked if there were anymore he replied no. I got two day shipping to avoid it becoming 4 day due to 4th of July. I called and apparently they assumed my work would be closed and instead of sorting and putting the item on the truck with the other package they threw it in a trailer with 3,000 other items they didnt want to deal with till after 4th of July. 10am is around the time I called and a manager said he will "attempt to find it in the 3,000 packages locked in the trailer" so I can pick it up later that day. Never heard back, called back at 6 they said it will be delivered the day after the holiday.

Daniel Pineau

I hesitated to enter Tallahassees UPS distribution center because, after all, Ive come to expect UPS to be fail-safe in exceeding shipment expectations. I did enter it, however, because over the past three months I have been using will-call pickup exclusively. Why? Because its convenient for me, since I have a school drop-off on hartsfield (minutes away) and my package(s) are certain to be there when I arrive at 8:20. Nancy is the agent I almost exclusively work with, and shes great about identifying my packages before I even give her the tracking numbers. Why wait around the house during a 6 hour block when a signature is required when you can just pick it up here (or at a number of fine UPS stores around town)? Say "hey" to Nancy!

Anonymous User

Didnt even try to deliver my package - I stayed at home all day waiting on the delivery - said they had an address issue - BIG LIE! - I have received packages at this address before and NO ONE from UPS even tried to call me to get clarification on the address. Their way to resolve the issue was to tell me that I could meet the driver at the center when he got back from his deliveries if I wanted the package! They gave me a 15 minute window to get the package - Wow, how generous! Terrible customer service - they wont even give you a telephone number to call them - that tells you alot - THEY DONT CARE! - UPS needs a REAL customer center in Tallahassee - this one is a big joke!!! If I could give it zero stars I would.

Judy Hartman

This is the first time I have not had great service from UPS. I order from QVC and when my package is delivered, they either have someone sign for it, leave it at the front door or leave a delivery ticket at the front door saying they left it at the back door. I tracked a shipment of Ms. Prindables apples from QVC. It was shipped 3/24/15; shows it was delivered 3/26/15 to the back door. There was no notice of any kind left so it is now 4 days later and I am at work wondering how rotten the apples are after sitting there for 4 days. I would rather have had to go pick the package up than have it spoil at my back door because I didnt go out the back door and accidentally find the package.

el nino Loco

This is the worst customer service I have experience in my whole entire life. Package get lost all the time, I will never use UPS again just because of the experience that I am having with UPS in Tallahassee. I am under the impression that every driver is a thief because they never deliver packages and always claim that they left it at the door. I am not even sure that a person is managing this place, it is so disorganized and nobody seems to know anything.

Christopher Koenig

I had a bad experience with the delivery of a package. I took off work to meet with the driver 15 min prior to the estimated 3-hr time interval, but the driver showed up 45 min early, so I missed the delivery. If they cant make delivery within a 3-hr interval, maybe they should expand their estimated interval to say, all day. They wont even let me drive into Tallahassee to pick up the package in person. I will avoid using UPS in the future.