Firestone Complete Auto Care

Address:	1306 19th Pl, Vero Beach, FL 32960, USA
Phone:	+1 772-617-4362
Site:	firestonecompleteautocare.com
Rating:	3.1
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–6PM 8AM–5PM

Location

Photos 24

Reviews 21

Marcel Coffman

After using this location for years my significant other and I took our car in to get an oil change and alignment (we have a lifetime alignment contract), as we were leaving for a road trip the next day. When we came to pick the vehicle up we were told that the radiator was rusted out and needed to be replaced. We were quoted almost $1,000, including almost $100 for a coolant flush (the act of removing the radiator drains all of the coolant from the car). The tech walked me out to the car where I could see a leak, though he refused to put it on a lift to further show me the issue. Being as though the car is 10 years old, has only seen service in Florida, and came with an aluminum radiator I had my suspicions concerning the rust. I chose to decline the service and left with the vehicle. Upon further inspection I found no rust and a loose radiator drain plug. ¼ of a turn of the drain plug permanently stopped the leak. Additionally after inspecting the paperwork from the alignment, I that they had taken the alignment from being within specification to being well outside of acceptable boundaries. Our road trip went without a hitch and our rusted out radiator has over 3000 miles on it. TL:DR This Firestone location tried to steal $1000 of my money and screwed up my alignment.

Steven Rodier

just over a year ago I took my truck to this store. I wanted to find the leak in my AC system. after $400.00 of work, they told me the only way to find the leak is another $400.00 for the dye test. So I allowed them to proceed. After they put the dye in and told me to come back 5 days later the AC worked perfectly (they told me that wouldnt last just until the dye came out and then the AC would get warm again). 5 days later I brought it back so they could find the dye. They claimed that I needed $1200.00 for a compressor and other things to fix the AC system. I told them I wasnt going to put that much into the truck and left. Here we are a year later...living in Florida we use the AC everyday, driving kids to and from school, us back and forth to work (both an hour+ away each way) on average we drive Monday -Friday about 4 hours a day. sat-sun and holidays we drive 3 hours each way to SeaWorld since we have season passes. Needless to say the AC still runs GREAT. This store is a LIEING CHEATING CONARTIST that ONLY want your money. GO ANYWHERE BUT HERE!!!!!!

Chelsea Rose

I went in for a simple oil change. It was my first time there and they told me that they always do a complimentary vehicle inspection for first timers. Upon inspection he told me that I needed $5,000 worth of work to my car. Five. Thousand. Dollars. My car is a 2009 and I take care of it. On his list was a new engine filter. The one I have is permanent and literally says "Do not remove. Permanent filter" on the top. This tells me that instead of actually looking at my car they gave me a blanket estimate of a ridiculous price, tried to scare me into buying all new brakes/rotors, etc, and expected me to just buy it. I laughed, told them to finish my oil change since the car was already up there and that I would never be back.

Steven Bates

Alignment guy totally screwed up my brand new set of 35s. Joy rides my truck for 2 hours. Gives it back to my wife and says this is the best He can get it. Still pulled to the right. Tires had so much positive camber it was unreal. Steering wheel jacked up, torsion bars messed with. Do yourself a favor and run away from this place. Espically if you have a lifted truck. They cant align it. Go to St lucie battery and tire.

Anonymous User

Ive probably bought 4-5 sets of tires here. It hasnt always been perfect but they ALWAYS made it right. One time the tires they quoted were supposed to come in from another store. After not arriving in a timely manner, they upgraded me to much nicer tires at no extra cost and without my having to suggest it. Good prices. No nonsense.

r thompson

I paid $1000 for a new air conditioning system. Within a year an AC valve failed. Six months later the compressor leaked and failed. Hmmm, sounds like the system wasnt flushed the first time. Of course it was just out of the warranty period. They may be able to rotate tires, but not actual auto repair.

Edward Dillard

The staff at this location was very personable. Even though they were very busy they still made me feel like I was important! The staff answered all my questions and was very knowledgeable about the service and repairs that my car needed! I will be back to get more work done in the future!

susan seadon

I needed an unexpected oil change on a Sunday. This was the only place in Vero Beach opened and willing to squeeze my car in. I only had to wait a little over an hour. I am very pleased with their courteous and helpful attitude!

josh edwards

Appointment at 2. When we got back from lunch at 3:15 the car, that needed only one tire was still sitting as we had parked it. Once issue mention, the got on it and we left 40 mins later

Edward Callaway

Disorganized and long waits, in spite of appointment. I eventually just declined all service, asked for my car back, and went to Goodyear down the street.

TeddyBear Friend

For basic stuff they are good. Like many oil change places they are hard on the upsell of services that are not 100% needed

Latricia Dixon

Great customer service and was the cheapest in town for 4 new tires alignment etc with warranty

James McGriff

Great service! Fast service! Very caring staff! Will return!

Dee Williams

Clean waiting area, friendly customer service, good work

Anne Duncan

Outrageous price for oil change!! Find another place.

Latosha Goodman

I WENT IN FOR A OIL CHANGE NOW MY CAR DOESNT RUN.