FedEx Ship Center

1525 Morrison Pkwy, Alpharetta, GA 30009, USA

Address:	1525 Morrison Pkwy, Alpharetta, GA 30009, USA
Phone:	+1 800-463-3339
Site:	local.fedex.com
Rating:	3.1
Working:	9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–5PM Closed

Location

Photos 33

Reviews 18

GlobalExecOne

Ive been in FedEx HELL for the past 3 days. A very important envelop was mailed overnight express to be delivered the following morning. My envelop ended up at the Memphis sort facility and never was processed. I called and was told I would receive it the following morning. Nothing arrived! I called again and was told it missed being processed AGAIN! I pleaded with the person on the phone and even asked to speak with a supervisor. The supervisor came on the phone and basically lied to me several times. She even told me she would call me back on two separate occasions and never called. Im now being told, three days later, that they cant tell me when my package will arrive, but it is with the "driver". FEDEX has the worst customer service and follow-up. Not one person that I spoke with acted as if they cared about the issue and even as though they were doing me a favor. I will never use this company again!

Kayleigh Duggan

Was waiting all day for a very important package that was supposed to be delivered by 3:00. They attempted to deliver it at 4:07 when our receiving department was already closed and then told me there was absolutely no way to send the driver back when I called TEN minutes later. They also made no attempt to call when "no one was here to receive the package" even though I gave them my number earlier in the day. They wouldnt even let me pick it up because even though the driver could ABSOLUTELY not come back 10 minutes later, he wouldnt be back at the Fedex facility until after they closed. Horrible customer service with absolutely no attempt to right a wrong that THEY made. Will avoid using them at all costs.

MBKRO ATL

This is the second time a FedEx driver leaves a note on the door without even attempting to knock or ring the door bell. After receiving the "exception" notice, and calling FedEx, I requested to have the driver return to actually deliver the package. I was also given the option to Pick it Up, but told Shenise (Cust. Rep.) that we pay for a DELIVERYand not for an office further away from my home to hold our package for ME to then take time out to personally pick it up. I just received yet another notice stating that my package is scheduled for the next day.... Calling FedEx again, so much for "express" service.

Richard McCoy

They held my package for 2 days and has it set for AM delvirery. Did not show until 2:16PM NOT AM and no one was upstairs but we were down stairs. Called for them to access turck driver to bring back and they would not. Now due to Holiday tomorrow have to wait until Friday, 2 more days to get package. This is terrrible service for a company who claims they provide excelletn servcie.

Lauren Shumate

Rude / terrible customer service. Always is. I try and try to come here because I have to make a lot of shipments for my business. Cant stand this place but its closest to the mall. Maybe they will hire some polite people. But I doubt it. Gunet I think her name was... Rude rude rude.

Jon W. Lee

I see many bad reviews here but I had a decent experience at this place. Staffs were very nice and helpful. There was a little glitch with their scanner and took them longer to check us out with a package. Overall, good experience.

Amit Rangari

they send a text that the package will be delivered by 10.30 am and expects people to stay home from 8.30 am, I missed a very important package by one min [at 9.29] and now they are going to deliver it next day which is of no use.

Kamilla Mansur

These people talk all the time and are crazy lazy! Any other FedEx they take care of customer first and provide quick service!

KBorger9

Terrible service. Unwilling to help on an already 3 day late (2-day shipping selected) package that was at the shipping center.

Christophe Larrang

Out of all the fedex locations, this location is by far the nicest, most helpful bunch! Thank you!

Joann Bugari

Great counter people, very helpful in a crisis moment for me

Keyur Itchhaporia

easy and fast shipping, in and out in no time, no long lines

mae mccoy

You get in and out. Staffs very friendly most of the time.