U-Haul Moving & Storage at Clairmont Rd

2885 Clairmont Rd, Atlanta, GA 30329, USA

Address:	2885 Clairmont Rd, Atlanta, GA 30329, USA
Phone:	+1 404-315-0681
Site:	uhaul.com
Rating:	3
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–8PM 7AM–7PM 9AM–5PM

Location

Photos 42

Reviews 5

Steve Bartlett

Guaranteed a 10 truck on Saturday at 11am. Arrived to wait in line nearly an hour with other disgruntled customers. After the long wait, was told that they did not have the equipment I was guaranteed and that they could only substitute a cargo van. Jeff Fowler, the U-Haul representative, explained to me that I shouldnt have any issues with loading an entire queen size bedroom set in one load and so I agreed to rent the cargo van since I had little other option considering I already had my help with me and had to move out before the end of the weekend. The cargo van ended up not being large enough to move the bedroom set in one trip so I had to make an extra trip costing additional time and mileage. After I returned the equipment, the U-Haul representative said that everything was fine and they would email me a receipt. I received the receipt a short time later with a bill charging me for an additional day and for over 390 miles. The entire trip on google maps was less than 17 miles. A bill that should have been around $30 ending up over $210. Email was the only contact info provided and I sent an email requesting an adjustment with no response in 24 hours so I called in to U-Haul corporate. U-Haul informed me that they would resolve within 3 business days. Shortly after, I received a call from Jeff Fowler, who was again discourteous and unaccommodating. He offered a refund of the incorrect mileage but refused to take responsibility for not having the guaranteed equipment which ultimately led to more mileage expense and more time on my end. He said he would send me a check for the incorrect mileage and proceeded to hang up. U-Haul corporate has said they would get back to me within 3 business days. Update: Nearly 3 months later and I have yet to receive a credit for the error in billing. A $50 credit was applied almost immediately after this post but a check with the larger amount was never received.

SheShu BSharp

Today I am adding on to the one star review (possible change if issues get resolved). I checked my email today to see that I had a charge of $128.40. Once I looked at the bill I saw where they charged me for the pads and the dolly- saying neither were returned but they were. The date and return on the bill were incorrect, saying I returned it a day later than the actual return date/time. My husband went up there earlier in the day and Jeff said he was trying to call me all day and would contact me after they contacted the guy that received the truck from my husband (was told he gets off in two hours, my husband was there around 2:15pm). I have no missed calls from the storage. As a matter of fact, I have no missed calls today. I called when I got home this evening and told Jeff of the situation. He passed it off to customer service. A customer service representative was very helpful and quick, only to end the conversation with "Well notify the general manager of the site and have them contact you. It could take 24 hours. It tells them to review cameras, etc." I had the customer service lady connect me back to the store where Michelle then answered. I explained my situation again and asked her how soon would I be updated on the situation, just an update. She told me she could not guarantee a time, they need to contact the gentleman that received the truck from my husband and since he was at his day job and he gets off after hours they are unsure if when it would be. The items were returned and there is no need for these charges. Michelle told me I am welcomed to call back since she wont be able to remember this one little thing along with the 700+ units, in store customers and phone lines. My suggestion to anyone trying to rent or return here. TAKE PICTURES OF EVERYTHING WHILE ON THE LOT, EVEN THE GUY THAT RECEIVES THE TRUCK AND GET DOCUMENTATION THAT IT WAS RETURNED.

Brianna Bass

I was absolutely appalled at the customer service I, my companions, and fellow customers received at this location. I have had to move quite a few times, between both cities and states. I have come to rely on U-Haul for their accessibility and convenience with both products and services offered. However, the reason Ive become a repetitive customer is due largely to the helpful and friendly customer service Ive received time and again at multiple locations. Unfortunately, at this particular location, the two employees at the front desk were unfriendly, to say the very least. They were unhelpful and seemingly unconcerned with assisting customers or colleagues.They were disorganized with products and lacked knowledge or information about many services. The employees displayed unprofessional and hostile attitudes towards customers in the store. And the employees exhibited severe inefficiency by delaying truck drop off and pick up times, assigning storage units that were unavailable, and due to lack of communication and nescience of simple guidelines, forced myself and others to wait up to 45 minutes, which in turn cost me an extra fee, all because it wasnt said employees "job", so it wasnt her "responsibility". All of this would be understandable if the store was exceptionally busy or understaffed. Situations happen and I am more than happy to wait patiently for an employee doing their best despite extenuating circumstances. But the lack of concern and blatant animosity I was shown when asked to provide more than the bare minimum required is simply unacceptable from any business, especially when I know how excellent it can be when raised above such a sub par level that has been displayed.

Norman Daniel

During the reviewing of the 10 van that I had rented for a few hours to make sure there were no problems and check the gas level, I was told that the gas level was full. After turning on the vehicle, the meter was closer to being 3/4 full but the gentleman mentioned the meter "floats" and that it will go to full once I start to drive. To add in, this van was fairly new(as mentioned by the gentleman) so I did not see how that could happen but I am not familiar with the uhaul vans so I went with it. As I expected as I will filling up the tank after traveling only 9 miles, it took $10.53 to fill up with around 5 gallons and the meter had gone over the F, resulting that it did not float. I went back to return the vehicle in hopes of getting reimbursed for the gas, only to be denied because the manager quoted, "You can not be reimbursed on gas that you already put in the van, and you should have filled the tank to the amount that it was left on." I was not willing to take the chance of filling the vehicle up to the level it was at because sure enough, I would have been charged 3.75 per gallon because it wasnt full as stated on the contract. I also might add that I was promised a change in my final bill if I used less miles, which I did, to only review my bill as being more which made no sense. Poor service is an understatement and they will take your money.

Zach Moran

If you want to know how you will be treated by this location, you must hear my story. I made a reservation online to pick up at this location. I received an email saying "You are confirmed" and it had the pick-up time as noon. When I arrived, they told me nonchalantly they didnt have anything until four. I asked how that was possible if I had a confirmed reservation. The manager shrugged and said something to the effect of "we dont honor online reservations here, you have to call us." When I showed him the email, he reiterated that it wasnt his problem what the website promised and that it was corporates fault. The whole time it was obvious he was doing his best to get rid of me rather than help me. I reminded him that U Haul has a $50 guarantee that they pay if the reservation is not kept. He said he could not help me with that, and that I had to go online and fill out a form. After calling the regional office, I found out that the management at that location was responsible for reimbursing me. So, I was promised something, was brushed off, and then was lied to. This was possibly the worst service failure that I have ever experienced combined with one of the worst customer service attitudes. DO NOT RENT FROM THIS LOCATION