Accurate Automotive

Address:	803 Church St, Decatur, GA 30030, USA
Phone:	+1 404-692-6473
Site:	autorepairshopdecaturga.com
Rating:	4.3
Working:	7:30AM–6PM 7:30AM–6PM 7:30AM–6PM 7:30AM–6PM 7:30AM–6PM Closed Closed

Location

Photos 7

Reviews 7

Carl Kubilus

Great service IF you can get seen! I took my 2015 Honda Fit there a few months ago for its 2nd oil change and they did a GREAT job! I had taken it to a Jiffy Lube for its 1st oil change and they did a terrible job and didnt reconnect my bottom plastic panel over the drain plug properly. Accurate Automotive fixed this plastic panel for free during the oil change! If I was so pleased why am I giving them 2 stars? I tried to make an appointment for my 3rd oil change with them and encountered one of the most baffling phone conversations I have ever had! I asked if I could be seen if I brought my car in today and assured them I was fine with waiting while the work is done. The guy on the phone (whose name I WISH I had gotten, but sadly did not!) flatly told me NO and that I need an appointment. "Thats fine, I understand" I said. Then, he asked what date next week worked and I said Friday and he said "8:30am?" and I replied that was too early for me with work/life/etc... can I get an appointment later in the day? He then told me the following: "Oh no, we dont take appointments past 8:30 am, everyone just has to come in and its first come first serve." Those of you who understand what the word "contradictory" means will instantly be at my level of frustration! Doing a first come first serve type of service is fine, BUT NOT IF YOU ALSO REQUIRE APPOINTMENTS!! What is the meaning of an appointment with them if they are going to work on a first come first server basis? Also, why then could I not bring my car in today to be looked at? I asked him this question and he said the final nail in the coffin: "Oh, we dont have an oil change guy here, ive only got one guy working" ....on a busy friday afternoon before a holiday weekend you have one person working and he doesnt know/cant perform oil changes?! On their website they proudly declare: "At Accurate Automotive Service, we firmly believe that changing your oil is a necessity, not a luxury. So if your car is due for an oil change, come to our auto center in Atlanta, GA to have your vehicle serviced." But dont staff people who can perform this work. How on Earth have they stayed in business if they turn their business away so readily?! This brings me back to the beginning of this review. IF you can get in the door and be seen by someone, they do great work. I havent had to get a major repair done on my car yet, but I may even try to bring it to them if that happens. I just hope hope hope I get someone else on the phone that day or they actually implement some kind of appointment system by then. For now, I will trek up to Gwinnet Honda for my oil change because they ::GASP:: actually let you schedule your service down to the 15 minute increment! Accurate Automotive, your business is literally driving away from you. Hire more people. Implement a real appointment system. Dont turn people away so readily.

Mark Manguno

TLDR: Honest mechanic is good. They could have taken advantage of my obvious ignorance but didnt, and I spent less than a third of the first quote I had received even after adding a new battery to the charge. I returned from vacation and my clutch failed immediately. A popular roadside assistance service towed the car to their own shop at Toco Hills, where after 2 days they finally got around to assessing the situation. I was told that I need a new clutch and that it would cost over $1500. Despairing, I called around to other mechanics and Accurate Automotive quoted me a lower price if a clutch replacement was necessary, but the mechanic deemed that unlikely. I had my car towed to Accurate Automotive and the same day had an analysis and an estimate: the slave cylinder linkage had broken, and repairing that as well as replacing my battery which had mysteriously died while the car was in the possession of the aforementioned roadside assistance company cost me less than a third of what the first place had wanted to charge.

Anonymous User

This place charged me an ungodly (more than my paycheck) amount of money for a part that is relative inexpensive. I do not recommend this place to ANYONE who wants to get things done with any kind of reasonable budget in mind. They may to "good" work - but you will pay for "phenomenal" work, which they dont provide. Not personable, not friendly, every time I went in there, about 5 or 6 employees were sitting around watching TV. I understand the economy is in the toilet, but that doesnt mean I have to pay your employees to do nothing. That is not how this works, I pay for people to WORK on my car, not sit around eating fast food. I shouldnt have to pay for your over-staffing errors, and thats what I did. I will NEVER go here again, and I urge anyone who goes here to think twice. You might as well go to the dealer, at least there you get smoke blown up your you-know-where, here youre just another joe-shmo that they can take advantage of.

Anonymous User

I brought my car in to have a CEL diagnosed and the AC fixed and an oil change. They do not specialize in transmission work so they could not figure out the CEL issue. They couldnt figure out the issue for the AC and they forgot to change the oil. They had the car for a week before I finally was sick of it and picked it up. Accurate automotive was not a good use of my time or money. I wont be returning. Update* - Transmission CEL was fixed by the dealer for not much more than what Accurate charged for the diagnosis, which they couldnt figure out. No power going to the sensor, not sure how "great" mechanics couldnt figure that out. Repeatedly pushed me to replace my cooling fan, I declined since it was not why I brought the car in. When I got the car home I found that all I needed for the colling fan was to replace the blown fuse.

Anonymous User

These other reviewers must be employees. The staff is friendly, but if being friendly was the only component of the service then they should be in a different industry. They are impossible to get in contact with - leaving a message is fruitless - they wont call back. They tried to charge me nearly $400 for a $150 part and no, that didnt include the service charge. They also put a pretty big dent in my car that I didnt see until I got home. We didnt even get anything physically repaired and Im thankful for that. In short, do NOT go here. Go the extra few miles to take your car to some place you know will fix it properly.

P Hall

Best Shop in Atlanta (now in Decatur) Been going to Buckhead location for years and freaked out when they moved to Decatur. But found that it was just as easy to get to from Highlands and love the Nice New Location!! Large customer waiting area, flatscreen tv free WIFI with an area with table for doing my work while waiting for work to be done. Outside seating and WOW I was impressed!! Check out new digs that still has the same ol GOOD HONEST work!

Anonymous User

I heard of these guys through a friend and have recommended them to everyone I know - to a person, everyone who has listened to me has thanked me. They use common sense to help you make decisions on which repairs are needed and which can wait. I never feel like they are trying to upsell me or rip me off, and I even stop in from time to time just to say hello. Great guys and the most knowledgeable I have ever met when it comes to imports.