Parks Volkswagen Repair

2040 Dawsonville Hwy, Gainesville, GA 30501, USA

Address:	2040 Dawsonville Hwy, Gainesville, GA 30501, USA
Phone:	+1 770-536-6526
Rating:	4

Location

Photos 2

Reviews 5

Nick Caine

*** WARNING *** IF YOU VALUE YOUR VEHICLE, TIME, OR MONEY DO NOT BRING IT TO PARKS VOLKSWAGEN REPAIR. I took my Audi A4 to Parks and it did not leave for 2 months. The shop was unable to fix my issue after 3-4 times of being told the car was fixed. They lacked the experience and tools necessary to properly fix my car. They are just part swappers. They told me that they needed to replace countless parts that were not fixing the issue. I paid for a majority of these parts with zero evidence that they needed to be replaced to begin with. The shop is only open M-F and closes at noon on Friday. So if you are in a pinch and need weekend work done- too bad they are not working. When you walk into the shop you are greeted by a friendly gentleman with a pistol on his desk. This is not a place where I would feel comfortable sending my wife or children. My car left the shop smelling like an ashtray. Im not a smoker and despise the smell of cigarettes. Why must it smell like I have smoked in the car when I get it back? The car was also covered in a light dust/dirt from being in the shop so long. They could have at least hit it with a hose to clean it off. I also had a can of dip sitting in the rear seat floor. Thank you very much for your trash. I also found that the engine bay had cigarette ash all over it. The intake manifold must make a great ash tray. I inspected the work that was done and found that the MAF connector was broken and was being held on by gravity alone. The air filter box was not placed on correctly allowing unfiltered air into the air intake. If I did not look that over I would have been replacing the MAF because of the dirt that would have covered it. Not to mention the dirt that would have gotten into the turbo and intercoolers. I found a few vacuum hoses being held on by zip ties. Zip ties should only be used in an emergency to hold on automotive hoses. If a hose clamp was on it to begin with it should be replaced by one. I called the owner to inform him about what I had found. He did offer to make things right but this would involve me taking my car back to Parks. I told him that I fixed the work myself and I would never bring my car back to do any work in the future. He then tells me "you are the most difficult human being I have ever dealt with in my entire life and if you need any more work done on your Audi you can take it someplace else". I guess in the owners mind getting work done correctly and in a timely manner is too much to ask. The fact is the shop had my car for 2 months I had to bring it back in 3-4 times because they told me it was fixed 3-4 times. This involved my wife and newborn to come and pick me up each time. I also paid for a bunch of things that can never be determined if they were actually broken. Being upset about all of my issues and voicing them to the owner makes me difficult. Maybe Im just the first one to actually call them out on their crappy work. If you are spending the time to find a good shop there are others in the Gainesville area that deserve your money over Parks. If you are reading this review while broke down in front of the building, I recommend calling a wrecker and getting it towed to a different shop.

Bryson Payne

I had a great experience with my 2006 VW Jetta TDI (Diesel) - Parks Import Service was over $400 cheaper than the dealership for a timing belt and water pump change, they used high quality parts, and I dropped it off a little after 8am and was able to pick up the car a little before 5pm the same day (I had called two days prior to schedule the work). Aaron and his team were very professional - they mentioned two other small repairs that might be needed in the next year or so, but no pressure, and my car sounded so much better as I drove it home. I would recommend them to fellow Diesel Jetta owners - great work at a much better price than dealerships.

Randy Locklear

This is the place to go for all of your mechanical diagnostics and mechanical repairs for your imported vehicles. The owner of the shop is very helpful and explains exactly what will need to be done very clearly and in a way that you can have confidence that the job will get done right the first time. I have taken my vehicles to Parks Import for over 10 years and I cannot express how they are very fair priced and make you feel like family!

Mary Jane Locklear

Parks has great customer service. The owner and the technicians are very knowledgeable and friendly. I am very glad that I chose this shop to service my bug.

carl satterlee

Good job