Richmond Hill Post Office
| Address: | 9664 Ford Ave, Richmond Hill, GA 31324, USA |
| Phone: | +1 912-756-6084 |
| Site: | usps.com |
| Rating: | 1.5 |
| Working: | 8:30AM–5PM 8:30AM–5PM 8:30AM–5PM 8:30AM–5PM 8:30AM–5PM 9AM–12PM Closed |
Location
Photos 1
Reviews 12
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Lauren Pitts
This post office is just awful. While they have good customer service over the phone, my carrier is either completely clueless or completely incompetent. Ive never had a problem receiving packages here since I moved into the area in July. Then all of the sudden my packages stopped coming (but I was still getting my regular mail). This struck me as odd so when I went to check the tracking information for FOUR different packages that I had not gotten and they were all marked as "Undelivered because addressee has moved". I have been living in this house for almost four months and have gotten ALL other mail. When I called the Richmond Hill Post Office to ask why they werent delivering my packages, the supervisor I spoke with told me that the carrier said the house was vacant for two months so she didnt know who was living there. Keep in mind, the carrier is still delivering all the other mail to the house. The best they could do was give me an informational card so they knew who was getting mail at my address.....after my FOUR packages had been returned to all senders and Id been waiting on these items for over three weeks. Seriously....these people obviously have no idea what theyre doing.
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Miss Mendez
Worst mail delivery ever !!! My mail is always going to wrong houses, lost many of mail that way, even parcel from overseas. How hard is it to read the address label correctly? When I get a slip in the mailbox with an " sorry we missed you ..." while being at home and even hearing the mail delivery truck outside my house I get very angry. IF THEY WOULD HAVE DONE THEIR JOBS RIGHT they would have noticed that I WAS in deed at home and had no problem answering the door IF THEY WOULD HAVE RANG MY DOOR. The Office manager obviously dont care since I brought this issue up to her many times. And this complaint doesnt even mention the statue that was broken by the delivery person or the many times they blocked my storm door with packages where I had to go thru the garage just to get to the front of my house. And why does this issue continues and doesnt get fixed? Because you have an not caring or capable Management !!!
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kimberly Miller
Maybe the refusal to answer phones is an admittance to all the lost or stolen packages!!! Thank you and you horrible staff and service for ruining my sons birthday, I hope whoever got his transformers watch and books enjoy them! Hopefully the rest will show up before tomorrow!! The least you could do is do the job that we, the taxpayer, pays you to do and not act like we, the community, are such a burden on your daily lives! This town isnt that big, it shouldnt be that hard!!! Update: One of the remaining of the packages were to be delivered today and once again they claim to be left by my door and guess what??? NOTHING there!!!! So we have received 1 of the 7 items shipped (not by our choice) through this post office!!! Thank you for single handedly ruining my sons birthday as all of his presents were shipped and 99% of them disregarded by this incompetent hole!!!!
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Damian and Tracie Douglas
I just received the worst customer service today. You would think at the Post Office that the clerk would be able to assist you with all matters concerning your package. I received the run around on how my box was not taped down properly. I am sorry but I think you are the one that handles boxes and packages on a daily bases and I am paying you for a service, would that not be your area of expertise, or just too much to ask to assist the customer in ensure the box is secured? It was not very busy in the Post Office, because I usually give a pass if they seemed overwhelmed because we all have bad days, but geeeeez!
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Lindsey Knopf
I went there for a couple of reasons and before I could even finish explaining the first, I was asked my address and told that I could not be helped because they "only serve Richmond Hill, GA." I have never heard that you have to live in the same city to even be treated like a human being in a post office. The employee (a small framed African American man) was so rude that I was embarrassed. He said "you know we are in Richmond Hill, right? You live in Savannah. We only serve Richmond Hill. Go to Savannah."
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A. W
First off, Nathon is absolutely rude. I have been coming here for a long time and after my service with Nathon, I never want to return. Unfortunately, its the only post office thats close by for a quick mail out for my business. I have never seen him before, until today. He is highly unprofessional when dealing with people, and needs to learn how to be more specific on who he is talking to when calling on the next in line. I wasnt the only one in line today who thought his actions was disrespectful.
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Ashlyn Mendez
If I could give them no stars , then thats definitely what they deserve . Customer service is a joke , youd figure for it being an important job , that theyd have the best of the best working there - but no . The workers are rude , the delivery people dont know how to properly deliver a package to the right house , and NO ONE answers the phone . This really is such a shame . Wish they hire a whole new group of people who can actually follow through with their job(s) .
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Selena Behl
WORST post office ever. We never get our packages delivered, they constantly are going to someone elses house. Luckily we have honest neighbors who drive it over to our home, but people should not have to do that, its the post offices job to GET IT RIGHT! And the icing on the cake- when you sit on hold with them they hang up on you after waiting ten minutes to speak with someone and find out where your item is. Yall honestly dont even deserve the one star option.
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Andrew Pokrandt
This is BY FAR the WORST Post Office I have ever been to. The guy with the beard is the absolute worst. As someone who ships thousands of packages a year I am thinking of completely taking all my business to FedEx or UPS due to the way I have been treated here. On multiple occasions I might add. I would have given it a half star if I had the option, but 0 stars would be more accurate.
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tracy zhao
Terrible service.i want to apply for the passport.and i am waiting 30minute for the line.and they tell call for appointment instead of walk in.before i went in the post office.i already called them for four days.nobody answer the phone from the morning to night.since like they doesnt want to answer the phone.do you where anywhere i can apply passport .not the post office
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LaToya Haygood
I literally just got a PO box here this month and had two packages delivered there and they have sat for 4 days. No notification, no attempt to put it in a lock box and put the key in my box. Cant get there in time during the week, no answer to phone calls. I want a refund and take my business to UPS store in Berwick.
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Shawn Noble
I was expecting a box to arrive Sat. I was going to be gone and I knew it had been delivered to their post office via UPS. I went in and after they closed all the workers looked for my box... Special shout out to them for going above and beyond!!! Thank you RH post office team for the excellent customer service!!