US Post Office
| Address: | 160 E Washington St, Chagrin Falls, OH 44022, USA |
| Phone: | +1 440-247-9806 |
| Site: | tools.usps.com |
| Rating: | 1.5 |
| Working: | 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–12PM Closed |
Location
Photos 1
Reviews 14
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Deborah King-Gyllstrom
What a disappointing change in management since the integration of the two Chagrin Falls Post Offices! First: Know that a tracking number will NOT help you if the package is lost. The only way to track a package is to request a signature. Otherwise, the carrier can scan that it was delivered and it may be delivered to neighborhoods unknown rather than the actual address. If you file a problem online I assure you that they will NOT research the problem( 90days have passed and there is still no contact). Service at the desk( especially when the getting ready for lunch drawer change begins), creates backed up lines to the lobby. Desk employees put up roadblocks to my problem-solving.
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Joe Kneale
We signed a lease in Auburn Township and are served by the Chagrin Falls PO. Our building uses locking mailboxes for mail delivery. I have requested a key to the lockbox in person 3x on 3 separate occasions and over the phone 6x over the course of 2 weeks, each time leaving contact information. I have not been given a key, or even as much as a return phone call despite multiple promises to "get to it today". -- UPDATE: This was finally resolved by Dan, who took charge of the situation and got us our key. Thank you, Dan!
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Theresa Vitello
Absolutely nothing! I have taken packages there multiple times and the packages have not left the post office for 3 or more days! Extremely rude and unhelpful counter personnel. Have refused to scan my prepaid labels to show they were accepted. All other local post offices, i.e., Novelty, Chesterland, Aurora and Solon scan packages and give me a receipt without any problems! There is one particular employee at this office that should not be working with the public!
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Liah B
I have never dealt with such unprofessional people. Every packaged I have ever had shipped to my home has been late, sent to another house, or just not delivered at all. Any time I call they are rude and unhelpful and have no idea where my stuff is. If youre unhappy with a company you can simply stop doing business with them and I wish I could stop all connections with this post office but unfortunately its not always that simple.
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Natalie Prodan
They do not mail out items on time, my suggestion is to make sure to take your mail or packages to another post office for delivery. USPS deliveries to my home are either late, I get the neighbors mail, or I dont receive my mail (ie lost). Since the merger, this post office has gone down excessively in quality and service.
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Kristin Wade
Horrible customer service. Employees are unhelpful and extremely rude. My mail is left in the wrong mail box on a fairly regular basis! USPS should fire everyone at this location and start over!
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Sharon Baldwin
I am now reduced to begging the carrier to stop forwarding my familys mail daily. After 4 months our mail is still being forwarded to a vacant address. Im not sure what to do next. Exhausted!
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Mark Allison
Absolutely unprofessional. No mail delivered. Office manager "unavailable " and no way to track. Literally the solution offered was to wait and see if it shows up later.
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デミルタエリコ
They have never delivered stuff from overseas. No notify whatsever. People over the phone is not friendly either. Annoying.
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Adam Elsoffer
Very rude. No power in the world and they take that out on the customers. Will never go to them again. UPS here I come.
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Mary Kay DeGrandis
We receive everyone elses mail when a new carrier is on the scene. Unfortunately, our mail goes MIA!
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Scott Trimmer
Very nice employee named Scott called when our package arrived.
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Hi-Speed XR750
They Never Answer The Phone When I call it Rings and Rings
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James McCune
Mail needs to be delivered when it is supposed to be.