U-Haul Moving & Storage of Snellville
| Address: | 2161 Hewatt Rd, Snellville, GA 30039, USA |
| Phone: | +1 770-979-5237 |
| Site: | uhaul.com |
| Rating: | 3.2 |
| Working: | 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–8PM 7AM–7PM 9AM–5PM |
Location
Photos 1
Reviews 24
CO
Courtneys Sleeved
Eric Coward the manager is so rude and unprofessional!! I had a problem when i reserved over the phone to the Hwy 124 location. I was instead sent to Hewatt Rd. When i went to the location I was promised $50 credit for the inconvenience of the change of location. When I check credit wasnt there talk to customer service they wanted the manager Eric Coward to handle it. The way that man talk to me was so rude and just nasty. He never once asked what rep did it so he can fix the problem...He even did this on the phone with a customer service rep on 3 way. She had to break up the argument because he wouldnt let me talk!! He interrupted every word I said, when I asked him to hold on he kept talking. I am so disgusted. Uhaul needs to hire someone with more customer service skills. This call needs to be listened to asap!
EM
Emad Mancy
This Uhaul location IS HORRIBLE! The manager should be fired. Even though we had an appointment and gave credit card information for a hitch to be installed, the manager at this Hewatt Rd location didnt feel like installing anything that day so he wouldnt do it. He and his assistant were worse that unhelpful, they were RUDE! He also tried to delete the appointment information - it was not successful as we were at another U haul location at the time and the manager there, Memorial Hwy U haul was trying to accommodate us and witnessed the attempt to delete! My advise- do not make any appointments, give credit card information or depend on any service or expect courteous, honest service at this Hewatt Rd location!!
MI
Michael McPherson
The Manager Eric is rude and should not be in customer service in any capacity. While in the store I overheard him talking negatively about a customer which was totally inappropriate and then when I needed to extend the use of the truck I had and called in to do so, he said "well I dont care you need to return the truck immediately, son" mind you Im a grown man in my late 40s. If at all possible avoid this location. If the manager is this bad his reports will follow suit.
MA
marlon navarro
The lady at front was nasty wen I wen to this location telling me is no trailer for rent at this location I make a reservation on line and there have trailers for rent. Wen I wan to pick up later on she was mad. I say I am sorry. You have to work. Here if you dont like it. You dont have to work here. I been renting here for the last 3 years this is my last time. Thank you. Dont rent from here.
KA
Katherine Juhan Arnold
I stood at the front desk for 45 minutes after ringing the bell and calling the place several times. Finally two men came from the storage area sweating profusely only to tell me my reservation had been cancelled. No phone call was made to me letting me know and they had no trucks to replace my cancelled reservation.
JE
Jean Fenelon
The service at the facility was good. However I made a reservation, gave my card info, only to be told that my reservation was not in the system and the rate that I quoted was not going to be honored. So Im paying more. Im currently slighted but I will deal with it
LO
lop Pol
Had to wait 30 minutes l, talked to them and told me I had to wait until the showroom was cleared of customers, spoke 2 times with her, utterly no respect and careless about customer service.
MA
Matt Denessen
I was disappointed in the condition of the truck I received, even after requesting a new one. It smelled like a chimney but U-Haul is meant to Rent Trucks, not luxury vehicles.
WE
Wesley Shackelford
I had the worst experience with a rental place ever at this location. The staff was rude and not knowledgeable at all. I ended up going with Penske!
KE
Kelly Inman
Worst customer service . Went there to order parts gave them two weeks. Then went back CSR told me she forgot to order them
JE
Jesse Shears
Great service, friendly employees who make you feel like family. Very great experience doing business with these guys.
A
Anonymous User
Great staff, manager is not so good. If something goes wrong, you can expect manager Marc Circle to be uncooperative.
BL
Blake Bredbenner
Staff was friendly and quick. Only negative was the truck I rented smelled like someone had been smoking in it.
JO
John Love
Had a truck wired for lights, and a bumper ball put on. Excellent service and staff.
DO
Dominic Lee
the male workers are rude an left the ladies to it all
M.
M.R. Davis
Worked with these guys twice. Flawless both times
BL
black girl
Friendly and professional customer service...
DO
Dorothy Duckett
Clean ,helpful friendly staff, easy access.
JE
Jenson Forsyth
Very friendly and professional.
FE
Felitia Davis
Great customer service
PA
Pastor CT Jermin
Fast and friendly
EV
Evelyn Bell-virgil
Terrible service
JO
John Estes
Good Service
JO
Joshua Sukhdeo
Fast service