Public Storage

2500 S Industrial Hwy, Ann Arbor, MI 48104, USA

Address:	2500 S Industrial Hwy, Ann Arbor, MI 48104, USA
Phone:	+1 734-619-0308
Site:	publicstorage.com
Rating:	4.7
Working:	9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–5PM 9:30AM–5PM

Location

Photos 13

Reviews 16

Jeff L

James (guy at the desk) rented me an inside unit that was suppose to include a light. When he showed me the unit he indicated that a light bulb needed to be installed and would be there the following day. I decided to rent it and the following day when I started to move things in, it still wasnt there. He then told me that they were out of light bulbs and had to order more and that next weekend they would have some. At this point I was already annoyed as I could barely see anything in there and was starting to move my things in. The following week I stop in to move more items and again no light bulb. I stop in and ask him what is going on and he tells me the light bulbs havent shown up and it will be another week. At this point I should have moved the remaining things out and asked for a refund but stupid me I thought he would make good on his promise. Needless to say after 5 months of renting the unit, light bulb never got installed and Im moving my stuff out in darkness. I hope people actually read this review because their ratings would indicate its a good place but thats because they press you to give them 5 stars. James never even offered to do anything about the situation or give me some refund for all of this headache. Find a better storage place, there are many others to choose from in Ann Arbor!

Bonney Kapp

I was in a bind because the storage facility nearby was too small and my sofa wouldnt fit through the door, so I had to make calls to find an alternative -- while my movers waited. I got through to the main line and they found me a spot at the location on S. industrial. with my movers waiting, I got a phone call saying that the person on duty, Olivia, would be going on lunch break and to arrive in an hour. I explained my situation and they told me Olivia would wait for me to arrive. It was very generous of her to give up her lunch break to register me and I will always be grateful for Olivia! Everything was nice, well maintained, and very easy. no question that all my stuff would fit inside my unit and very convenient to drive up and unload. It took 15 minutes to unload and we were out. Thanks to the great people at PS for finding me a unit so quickly and for sticking around to help me in a pinch!

David Cook

I dealt with the on-site manager, Paulina, who was very helpful and informative. She asked about my needs and we discussed the merits of a 10x10 unit vs. 10x25 (which were all that were available). She informed me of a promotional rate on the 10x10. She took me to see the unit, to confirm my initial impression that it would be big enough for my anticipated needs. She then explained the contract, insurance, security lock, etc. and the entry keypad individual code and hours of availability. It was a thoroughly pleasant and professional experience and I would recommend her and this location to anyone else needing storage.

FC Imports

Amazing service. I reserved the unit online and received a call in less than 5 minutes. The pricing was extremely competitive and the whole process just seemed easy. Val was great and explained all my options in great detail. I would definitely recommend this storage facility! Update: 4 months into my contact they raise the price over 20% without notification. They also dont provide 24/7 access. People are moving out. Ive called corporate so lets see how they respond. Ive never had a facility raise their price like this in 4 months!

Danielle H

The price was better than other places we called. The site seems safe and secure. There was a gate that required a code. The unit itself didnt have lights, which would have been nice. It seemed a little musty in the unit. I would have liked 24 hour access, but 9am to 11pm is still good. Olivia helped us, and she was pretty awesome. Very helpful, and great customer service. Overall, for what you get for the price in this area, I would recommend it.

Ella Shelton

I was looking into different storage places for a while. When I came across Public Storage, I was happy. Happy because its affordable. When I got in for my appointment, Olivia was super helpful. She answered all of my questions. Rebecca was very helpful as well! The place was tidy and they know how to handle many customers at once.

Kamille Tynes

I had a great experience. Rebecca was phenomenal. I needed to move some stuff during campus move in and it was very hetic and traffic was crazy. She even stayed after closing time to make sure I and the other customers were assisted and satisfied. I definitely will be using public storage again if I ever need to store more things.

Chung-Han Tsai

Craig is awesome and funny. Besides, he was professional on recommending the right size of the storage. He told us in detailed about the process and the amount, and secured our storage immediately when someone just left. He responded us very quick, and we really enjoyed the experience.

Sandra Peterson

This is a good location with easy access. The unit was clean when we moved in, and service has been friendly and prompt. Olivia was very helpful today and answered my questions easily. It probably deserves 5 stars, but I cant really "love" a storage unit. Very nice, though!

Felicia Flores

My experiences have been nothing but positive! Its clean, and they are very wonderful to work with. I had an issue with my lock today, and Olivia came right out and assisted me. She got the lock open, helped with me a ladder, and was extremely pleasant! This is great service!

Sono Ono

I went online and rented for a space for the summer for my daughter whos at u of m (GO BLUE!). I go t a call right away from olivia. she helped me set up an appointment with my daughter and told us which bus that came by the store so she could go in and sign the paperwork.

bill culbertson

Olivia gave us excellent service. Very knowledgeable, efficient and courteous in setting up our account and showing us units. Clear explanations of everything we needed to know. She even called a week later to see if our move in went ok and if we had any new questions.

Tag Inc

I sent my wife here to get a storage but she got the whole package including boxes that was well needed. I want to personally thank jayzah for helping her and hope she can help me with my business needs soon. If anyone knows if she work here please let me know

David Xia

Worst experience. The assistant Olivia forced me to finish my contract when I decided that I didnt want the unit. She even took away the lock I purchased. Cant get my money back whatsoever. Dont know what is wrong with the system or the training process.

Geaunei Hemphill

Always nice and friendly, this is my second time renting at this location and they make the process very hassle free and speedy. Val helped me out with getting a late fee waiver that I knew nothing about until she mentioned it! Thanks Val.

Carla Ayers

Val was extremely helpful and had great input for spacing and future expansion. Were glad we chose a facility thats convenient, clean, and has great management. We signed up on a day eitb no internet and they made it happen. Thanks !