National Storage Centers - Ann Arbor on Plymouth Road

1645 Plymouth Rd, Ann Arbor, MI 48105, USA

Address:	1645 Plymouth Rd, Ann Arbor, MI 48105, USA
Phone:	+1 734-663-6990
Site:	selfstoragespecialists.com
Rating:	4.4
Working:	9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 8AM–4:30PM Closed

Location

Photos 37

Reviews 17

Dakota Lambert

The on-site staff have been nothing but friendly and professional, willing to help me with any and every need I had. But! The phone staff....dont even both with trying to call in. I tried calling twice. Once to change the credit card on file and another time to finally move out of my storage unit. After finally getting a hold of a real person, I was told that they would put me in contact with the right departments and that they would call me shortly....no calls ever came. I was then told (when I called again trying to move out) that I would have to come in and sign some paperwork. After driving for more than an hour to get there before they closed, I was told that I didnt have to come in and that there was no such paperwork to be filed. I definitely will not be coming back.

Koreen Miller

The staff at National (Caitlin and Megan) has been absolutely amazing. Caitlin has gone out of her way on more than one occasion to make a horribly stressful situation as pain free as possible. I have dealt with several other Self Storage in the area over the last few decade-and by FAR, this has been the best experience I have had in this situation. The prices are good, but Customer Service is the most important to me-I have even had to receive assistance after hours and Caitlin was there for us in an instant. THANK YOU, National staff, sincerely, thank you :-) you have no idea how much you help has meant to me!

Allison Franck

Overall, a good experience. It feels secure and is a reasonable price. The location is very convenient for me as well. I appreciate it being gated & locked at all hours and that it requires a personalized access code to enter and exit. My major complaint is that during the winter, they do not plow very well & had issues with buckling pavement. I wasnt able to get into my unit for several weeks- one door was blocked by snow pile, the other door was un-openable due to buckled pavement. Otherwise, the grounds & hallways are very clean.

Dusan

I was refused a refund 15 minutes after purchase after I discovered that I dont need quite all the boxes I purchased. The "manager" simply shrugged said sorry and refused me outright. I have filed a complaint with corporate office of U-haul about the matter and will be taking my business elsewhere. Dont bother with this place when you can go down the road and do business with someone that actually cares. I guess thats what I get for trying to support local businesses...

Lauren Longtin

I have had nothing but positive experiences at this location. The staff is wonderful, they are knowledgeable and helpful- friendly too! Between the great location, fantastic service, and low rates to rent storage space there, Im not sure why anyone would go anywhere else. We have also used them for UHaul services, and recommend that as well. Weve had negative experiences as other locations and are glad that it has been so smooth here. Highly recommended.

Stephen Bayne

NSC had both temperature controlled and regular storage availability, were very close to downtown AA, and were incredibly efficient. I dealt with both Caitlin and Megan -- and think they were tremendous. This is a first class operation. I am pleased with everything I have encountered. i access my storage units every couple of weeks, and love the security, ease of access, and high quality operation. I have already recommended NSC to others in AA.

Tejas Navaratna

For U-Haul rental, this is the last place you want to go in town. They will try their best to get the extra money however they can especially from students, which for me was a cleaning fee assessed on a van returned clean. I cannot recommend this place and you should look elsewhere for your U-Haul needs (Carpenter Bros or Party Shoppe have been great for me). This isnt unique to me, check out their other reviews on the U-Haul website.

David Song

I believe Megan was one of the names of the workers there in the office, and she was quite rude, condescending and belligerent in the way she conducted her interactions with customers. She clearly does not know the basics of customer service interactions and clearly hasnt been trained well enough to know how to interact with a human being socially and properly. Poor customer service overall.

Christina Mata

Clean, well-lit, secure. Staff are friendly and courteous. We have had a unit here for 4.5 years. National Storage has taken over during that time, and made MANY improvements including paint, roofing, added freight elevators, and more. Obviously there have been corresponding price increases and I wish rent was cheaper. But I believe it is comparable to the area as far as I understand.

Hannah Lozon

We have had a wonderful experience with National Storage Centers, and the manager Caitlin. After a very stressful cross country move for a new job at UM, she helped us get in to the only remaining drive in units. She answered all my questions as I was new to the area, and also provided moving blankets we could use while we stored our furniture, until we purchased a new home.

Sonia Klein

We were first time renters and Caitlin and Megan made it very easy. They showed us multiple units and helped us decide what size was correct based on what we fit into the back of our van and told them how many trips we thought wed have to make. They estimated correctly! Everything fit and we are happy to do business with them. Very convenient to North and Central campus.

Valerie Oatley

NSC on Plymouth Rd, Ann Arbor is a very well managed storage center. The staff is delightful. The entry area is secure. The buildings housing the units are well maintained. I have had my unit 2.5 years without damage to the contents from the weather, leakage of any kind nor have I found any animals have made nests to live among my belongings.

Aaron Tan

The 2 office staff here are very helpful. I rented a medium-sized 10x10 unit. The location on Plymouth is super convenient for students (or anyone) on North Campus. I do wish there was more effort to keep spiders and bugs out of the facility, and worry a little about whether mold might set in. Otherwise, great experience!

Matt Reyes

Caitlin was very helpful in getting me in a storage unit quickly. The process was straightforward and I was able to begin moving stuff in within twenty minutes. The facilities are well-lit, clean, and very accessible right off Plymouth Rd. Great for anyone working on or around North Campus!

M. White

Great storage facility that is a short drive from the University of Michigan campus. The manager is extremely friendly and I would recommend this to anyone for their storage needs. The facility is easy to access and they have carts to help transport your stuff from the car into your unit.

Wenbo Gong

Caitlin and Megan (hope I spell right) are both very easy to work with. My U-Haul truck wasnt available until 11pm so they kindly gave me a 24-hr access to the facility. The storage units are clean, there are elevators for moving goods so a second floor unit is as convenient as a drive-up!

Jessica Detrio

Good location and safe! The hours and drive-up units are extremely convenient. Staff was pleasant and knowledgeable, and went above and beyond to help us with what we needed. Wait was minimal and we had access to a unit under 30 min. I would use this place again.