Planet Fitness

5211 Memorial Dr, Stone Mountain, GA 30083, USA

Address:	5211 Memorial Dr, Stone Mountain, GA 30083, USA
Phone:	+1 404-299-2000
Site:	planetfitness.com
Rating:	4.3
Working:	Open 24 hours Open 24 hours Open 24 hours Open 24 hours 12AM–9PM 7AM–7PM 7AM–7PM

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Reviews 20

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I try not to give bad reviews. I would rather escalate a problem to give the company the opportunity to correct the problem. I understand that sometimes the low level employees either dont care or arent informed. In this case I have escalated the problem from the club to the franchise to the corporate office to no avail. I tried to cancel my membership and was advised that there was a cancellation fee. I told them to bill it and stop deducting payments from my account. They told me either pay the cancellation fee or they would continue to debit my account indefinitely. I explained that this was a violation of federal banking law (12 C.F.R. 1005.10(e)(1)) and to stop the payments. At all three levels they said that they didnt care and would continue to debit until their heart was content. In addition, the equipment at this location in particular is regularly out of service for months at a time.

Chantelle Richardson

This place is not an ideal fitness center, like LA Fitness or Golds gym. I joined in December 2016. In January as I was working out, a male staff-member interrupted me and told me I could not have my small nike strap bag on the gym floor and had to lock it in a locker. Yesterday February 5, another female staff-member interrupted my jump rope session and told me I am not allowed to jump rope in the gym. I said to her, "are you serious", and she replied,"yes". I am done with this ghetto place. I will cancel my membership and return to LA Fitness. I am an extremely fit person, who takes my workouts seriously. This place is cheap just like its membership prices and fat staff-members . In life you pay for what you get. Dont join this hell hole.

Ann Hoang

The staff is good they greet you when you first walk in and when leaving they also acknowledge you. Working out there is good, but the people that work out there arent friendly. Everyone has a frown, they look pissed, smile! Even with just a hi some they ignore you or barley speak. It would be even better if the people coming to workout were like the staff. Were all in this together everyones in there to get fit and its serious business, but not to the point where your frowning. Other than that its a good place to workout.

Rayniel Gilbert

Just came from Orlando, FL. to this gym location for a day and someone stole my beats wireless studio while I was taking a shower. I usually came to this location every time that Im in this city, but I think Im going find another gym. I bought it on Monday and Wednesday and lost it on this gym. If you guys dont do nothing, this will continue to happen. And I hear some other members saying the same.

Tomas Kee

Not a bad place to get started. But definitely not for someone who really wants to be serious about fitness. I went there just because it was cheap. If you can afford to pay alittle more, I suggest you try different gym. I had been with planet fitness for over a year and now Im with la fitness. Bell is the thing that really annoy. Hope they will get it of it for their future members

Anteneh Gizaw

I scheduled a class and I told to wait and waiting for the trainer and the trainer didnt came to me. When 16 minutes passed I went to the front desk and asked what is going on they told me the time is passed and rescheduled. In the morning when I made the schedule I was told at 3:30 and 4:00 but the front desk told me I was scheduled at 3:00 and missed both trainings.

Geoffrey Grady

This place is awful. Its rather small compared to other locations. The owner couldnt care less about the upkeep of the equipment. There are worn out pads on the ab equipment, a nob is missing on one the ab rockers, along with other minor things that could easily be fixed and replaced. And the etiquette of the people that workout at this location, less than stellar.

Elisabeth Kate

It only has one of several types of machines and the whole place has the vibe of being ever so slightly run down but the staff are super nice, everything is always clean, and Im there 4-5 times a week working out. Sometimes you have to park a bit further away but cmon, youre there to exercise, its not that bad. Really solid gym for a very decent price.

shawn jones

Literally signed up lastnight ... came here today and walked up to the door and the dude slams it in my face ... sign on the door says power is halfway out.. so im there like ok ..half way? .. im looking inside to get an explanation and the all turned their backs to me..like 8 employees.. ur costumer service is real bad

Daisy Yale

The management staff at this location is very unprofessional. Ive witnessed the male staff members yelling and arguing with female staff. The managers eat all day long despite members coming in to lose weight which is disrespectful. Go to the other Stone Mountain location if you can help it

joel adams

The general manager who goes by the name of "king" posted an ad on Craigslist asking for "head hunters" to throat him in the back office. He wears a black shirt , has a big stomach. Ive got the ad and texts to prove my point. If the owner is reading this, contact me asap

Stefanie Hunt

Its clean, staff are friendly, equipment is in decent shape. The hydromassage beds could last ten minutes instead of five. I dont understand the pizza parties or Tootsie rolls but Im sure some people appreciate that. The pricing is very affordable.

Kasey Anderson

I swiched from a larger Planet Fitness with more equipment to come here. Their staff is that amazing! As for the previous comment about poor gym etiquette, I have never had a problem. I dont feel comfortable at any other gym. These guys are amazing!

Malik Rahim

1st workout here, I was skeptical at first because of the negative reviews by some individuals. I can make the gains I want here regardless of the absence of free weight bars and free standing power racks. Improvise, adapt, and keep it moving!!!

Crystal Robinson

Love coming to this location. The staff is very welcoming and helpful, especially the asian guy at the front. I dont ever have an issue with cleanliness here either. You can tell the place is kept up really well. Making this my home gym

Geran Daniels

Been to planet fitness all over US. This one is mediocre by amount of equipment and space. Biggest fault I would say is gym etiquette. Planet fitness in general struggles with this but this club was pretty extreme.

Timothy Snider

Bad Customer service bad attitudes I hate coming here and this is my home gym Wesley chapel gym gives you so much more than a exercise they give you an experience need more people that is about working out

Angela Byrd

1st visit customer service sucked. No tour. Girl gave me an extra large shirt and didnt go over different plan options with me. No one said anything before we left, such as, have a nice day...nothing.

Theresa Sanders

Not happy right now, sitting in front of planet fitness at 5211 Memorial Dr waiting for the doors to be open! Sunday hr says 7am to 7pm, its now 7:50am. Gotta do better than this, everyone else left!!

Luna Estrella

The workers act like they hate kids. They need a kids fitness area like LA Fitness. Would make it more ideal. Since a lot of parents want to go there. But some, like myself, dont have a babysitter.