Aqua Salon & Day Spa

4987 Lavista Rd # 1, Tucker, GA 30084, USA

Address:	4987 Lavista Rd # 1, Tucker, GA 30084, USA
Phone:	+1 770-621-0289
Site:	aquasaloninc.net
Rating:	3.1
Working:	Closed 10AM–7PM 10AM–7PM 10AM–7PM 10AM–5PM 10AM–5PM Closed

Location

Photos 14

Reviews 4

G. Brown

THIS IS A RACIST SALON! EDUCATED CONSUMERS BLACK OR WHITE DO NOT GO THERE! I went there using a Groupon for the mani/pedi. Initially, the personnel was good the mani/pedicurist was ok ( I would give here a "C"). Let me tell you the story: I was getting my pedicure done and conversing with all who came over to my area. The hair stylist talked a lot with the young girl that was getting a service done (I think). We talked together about what the girl was going through. The hair stylist went back to her area. Now I am getting my manicure. The hair stylist has a customer who loudly starts talking about the Paula Deen situation. She says her views then says ("...uh its okay for them to say it, but we cant say it.") . Im apalled at this, but she went on to say"...they can go back to Africa! Nobodys keeping them here." Okay, now Im messed up. I say to the mani/pedi lady "Where is the owner ? Do you hear what she is saying?" (I wanted -and in hindsight shouldve- went over to them while they were talking but I didnt) The mani/pedi lady called over the hair stylist and I asked her if the customer (who was gone by now) knew I was in the spa (I was the only African American in the spa) and she said no...I said "But you knew I was in here" Her face dropped and she went on to make all kinda excuses. She said shes only done her hair three times and shes not a loyal client. Later, I called back and spoke with the manager who said she was in there at the time but hadnt heard any of what was going on. I told her neither employee, at minimum, apologized for what happened. The manager apologized over and over and offered a free follow up visit. I let her put it on the books. I knew they would call to confirm that appt. and they did. I asked if the hair stylist still worked there...she does. I asked to speak with the owner who avoided me to the point I said just take me off the books (I had no intention of going anyway). Also, I called and told Groupon them what happened - they refunded my purchase but I expected them to stop doing business with the salon. They still have them on their line up. I would think Groupon would not want to be associated with a company that has a racist business. I could have made a big fuss over this event, but I didnt. I went back and forth whether to do so, after the anniversary of the march on washington, Im glad that I didnt. I learned that you can kill them with kindness - I was totally not treating them the way they were treating me during the incident. So, make your own decision but KNOW that racism is ALIVE and WELL in Tucker, Georgia.

Sadama Ouman

Called and made an appt on 9/29 for 3:45pm. Received a call from the salon on Wednesday about changing my appointment time to 3pm due to the manicurist having to leave early for her son school band performance. Informed them that I have a work schedule and can not guarantee that I will be able to come in 45mns early. Received a 2nd call the next day from the same lady asking once again to reschedule because it was inconvenient for the manicurist or just get a refund for my groupon purchase. I immediately thought it was a little rude and aggressive but decided since it was a gift to my significant other, I will adjust my schedule and go in early at 3 instead. On Friday I called them at 2:32pm and told them that we were on the way, just to be told that no the manicurist has to leave at 4pm now. Flabbergasted I informed the lady ( Ginger) that she may be mistaking because my appointment was switched to 3pm. She then proceeded to tell me to come in and speak with the manicurist and find out if she will be able to provide services for us. We drove thru the friday rush hour traffic from perimeter to tucker, filled out the intake form, waited 15mns just to be told by a technician named Jessica in a very condescending and rude tone that no one will be able to give us services and that we are welcomed to reschedule or get a refund! I was left speechless, disrespected and so offended that all I could do was shake my head and ask for the manager. Jessica proceeded to tell me that she doesnt know what I want her to do, but there was nothing she can do for me and she was busy with another client. We never even saw the manicurist, she said that the owner was absent and the receptionist that was our initial contact never returned to the front desk. I absolutely can not believe that Groupon is doing business with such an ill establishment. I have never experienced such impolite and rude services. We wasted 2 hours just to be stuck back in traffic without manicure pedicure and they ruined my Significant other surprise. I will go to any length to make sure no one else goes thru what we did. I will contact the BBB, Ill write social media reviews tirelessly, but Ill make sure this business is respectful of all individuals.. This is highly unacceptable

Kayla M

TERRIBLE. UNPROFESSIONAL. BEWARE. RUN AWAY. I purchased a Groupon for my mother at Aqua Spa and Salon in Tucker, Georgia. My mother went in to redeem her service a couple of days later and they told her she needed to make an appointment. They scheduled her for an appointment for today, July 3, 2013. After her arrival to the salon, my mother sat for 20 minutes before she was greeted by anyone on the Staff. The salon staff member (Ginger) then informed her that the nail technician was stuck in traffic and would be there momentarily. My mother then sat there for 30 minutes before becoming fed up and realizing she was going to be late for my brothers wedding. SHe tells Ginger that she has a busy schedule and Ginger then informed her that the technician would not be coming in. Instead of being up front with my mother she allowed her to sit for an hour before notifying her. She then had the audacity to tell my mother that she can "get a refund on the Groupon". I am completely disgusted by the treatment my mother received when not only was she a paying customer, she waited patiently, and had two appointments made that the salon cancelled. There service was inconsiderate and unprofessional and I will make it my civic duty to warn everyone in the Tucker, Atlanta, and Smokerise area of this horrible horrible place.

Kristina Smith

If it had not been for the Groupon I purchased, I probably would have never visited this spa ... and I will never visit again (with or without a deal)! The "spa" employees are friendly, yet unprofessional. When I got there for my APPOINTMENT, the front desk receptionist brought me to the lady who was going to be doing my mani-pedi. I guess I disturbed her gossip time with the other employees because she had me sit back in the front for 10 more minutes while she continued her conversation. Then when I finally sat in the chair for my pedicure, the massage was not working. Rather than offering for me to move to a chair where the massager was working, she just continued on with the service. The spa is too big to relax, the music kept going in and out, and my nail tech continued entertaining conversation with other employees while working on my nails. Needless to say, it took a lot longer than usual. Everyone was very friendly and spoke and tried to get to know me, but I was not paying to be a part of a social club, Im paying for a service to get my nails done. I do not recommend this place.