AAMCO Transmissions & Total Car Care
| Address: | 400 W Northwest Hwy, Arlington Heights, IL 60004, USA |
| Phone: | +1 847-577-0707 |
| Site: | aamcoarlingtonhts.com |
| Rating: | 4.4 |
| Working: | 8AM–5:30PM 8AM–5:30PM 8AM–5:30PM 8AM–5:30PM 8AM–5:30PM 8AM–12PM Closed |
Location
Photos 1
Reviews 6
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Amanda Orman
I wish I was able to give aamco 0 stars, however, 1 is as low as Google allows me to go. My experience with aamco has been not only stress inducing, but painful, to be honest. It all started when my transmission blew on the express way in the middle lane. We took my 07 Camry to aamco with high hopes. The manager, Charlie, seemed to be very helpful and despite his inability to answer the phone, decided to help us out. The fix ended up taking weeks, but I am more than willing to wait in order to avoid another issue. We ended up paying approximately $3000 for the job, but I was ecstatic to have my car up and running again so the price tag was worth it. Well, at least until 2 MONTHS LATER when my TRANSMISSION DIED AGAIN. As frustrated as I was, I know that things happen and did not want to put the blame on aamco right away, until I was informed that when the trans died the first time, aamco decided to cut corners with me and not replace the broken axle, preventing the car from moving. During this time, my cars dashboard was also lighting up like a Christmas tree, which Charlie told me was "normal". After the car was fixed AGAIN, I was told I could come pick my car up at the location and that my key would be under the floor mat. It was not. My dad and I had made the trip out only to be let down by the incompetence of Charlie and his fellow employees yet again. And as much as I wish this couldve ended there, 3 months later, my cars dash lit up again. We took the car to aamco for the 3rd time when it started trembling at every stop light to the point where I felt too unsafe to be in it. Charlie told us it was not a trans issue but an engine issue and that we could come pick it up tomorrow. I waited overnight, and today I went back to aamco to get my car as far away from these people as humanly possible. But when we went to get it, Charlie did not know where my car was. It took 30 MINUTES FOR THEM TO FIND IT. and when I got in....the exterior was not only covered in bird excrements, BUT THERE WAS BIRD POOP ON MY PASSENGER SEAT. I fail to comprehend how aamco remains in business but I WARN YOU TO STAY AS FAR AWAY FROM THIS PLACE AS YOU CAN. save yourself from the time, Money, and aggravation that has been wasted on this disgrace of a business.
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Liz Kirby
My daughters car needed a trans...first estimate was a reasonable bid(approx$1700) to be completed in 5-7 days. Within three days, we got a call saying they had JUST pulled down the trans to see that there were other problems...the estimate went to $2600. I begged to get the job done within the promised 7 days, bc I would be going on vacation and she needed her car for work. Response: "Theres always Uber!" Sarcasm I did not need. They found yet another problem with the final bill being $3300 and they kept the car for a total of 11 real days and 8 business days: HUGE hardship for my family! Within 24 hours of having the car back, the Check Engine light was back on and the turning radius was tight and squeaky even though they claim to have redone the suspension and rack/pinion. Charlie had his guys check it and said "nothing is wrong with the engine." When my daughter complained about the exact problem (squeaking when turning to go into reverse for parking, etc...) he told her, "well just dont turn the wheel so hard when you go into reverse "...She gave up after feeling belittled. The best he could do for her was turn off the CHECK ENGINE light! That was a little over a week ago. Tonight, I had to jockey cars in our driveway necessitating I drive my daughters car; I immediately noticed THE CHECK ENGINE LIGHT IS ON AGAIN and the steering is TIGHT. I will be back tomorrow AGAIN, this time demanding satisfaction for the bill and aggravation we have gotten over the past 4 weeks! As nice as Charlie seems most of the time, I am really confused with the run around I feel we have gotten...
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Keith Seiwert
5 stars all around. i walked in aamco Arlington heights in a bad mood. i spoke with charlie and after about a 10 minute conversation and a quick easy and FREE diagnosis i walked out knowing exactly what my problem was. my transmission was officially dead. 5-6 days later i received a call from charlie letting me know that my truck was finished and i could pick it up. i was getting of work at the same time they closed and he even waited 15-20 minutes after closing time for me to come and pick it up!! amazing customer service. as for the price i (obviously) shopped around and aamco was one of the best priced! and with a reputable name like aamco i expected nothing but the best....375 miles down the road my truck shifts like i have never felt before!! perfect!! GREAT PRICE GREAT WORK GREAT WARRANTY all in all i give charlie and the gang an A+ and 5 stars all the way. thanks to everyone involved in helping me get back on the road!! keith
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Dorothea Jones
Dont let these 5 star reviews fool you. I noticed that almost all of the 5 star reviewers ONLY had 1 review--this place. Also, they ALL mentioned "Charlie". People, please read the bad reviews as this is one of the worst shops to take your car. My car has been at this shop for 3 weeks and counting. They raised the price twice to an extra $1,500 since they gave me the original price. They say it should only take 2 days to get everything done, but they rarely answer the phone when you call to check on your car. They finally call at 5 p.m, at the end of the work day and wont leave a message if you cant answer. They are supposed to close at 5:30 but if you call right back, they refuse to pick up the phone. I havent even gotten my car back so I cant comment on whether or not everything is even done right, but I have been so unsatisfied with this service, that I had to review this place now. DO NOT BRING YOUR CAR HERE!
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Phil Whitman
I stopped at this Aamco for a brake job and to see if they could identify a terrible noise my car was making while driving. Charlie, the customer service mgr was who took care of me. He was amazing! Extremely friendly and took time to explain exactly what procedures will be taken. I left my car overnight and was told Id receive a call before any work was started. The next morning Charlie called and gave me an estimate for the brakes and wheel bearings (turns out thats what the noise was.) I authorized the work and was told i could pick up car around 5p.m. When I got there i was surpised to see the bill was actually LESS than what the estimate was! I usually dread having to take my car into the shop for work, but this was definitely a pleasant experience. I highly recommend this Aamco and make sure you ask for Charlie!!!
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Richard Whitman
Ive been taking my cars to AAMCO Arlington Hts. for a number of years now. They were able to do just about all maintenance I have needed on my cars at very reasonable prices. Since Aamco is a transmission specialist, I had once expected them to suggest at some time or another that one of my very high-mileage vehicles would need a new transmission. But never. They only did the work needed! I especially enjoyed the service I received from Charlie Gardner at the front counter. He always was concerned about solving the problem and always communicated successfully to his mechanics about what was needed.