Address: | 1755 E Golf Rd, Schaumburg, IL 60173, USA |
Phone: | +1 224-520-9610 |
Site: | firestonecompleteautocare.com |
Rating: | 3.3 |
Working: | 7AM–9PM 7AM–9PM 7AM–9PM 7AM–9PM 7AM–9PM 7AM–6PM 8AM–5PM |
KE
Kevin Wenzel
Scam Warning !!!!!! Out of town driver. Woke up to find a flat tire at a hotel near this place. Went over and was told that I needed over $600.00 additional work on my front wheel. The weird thing was that I felt that the whole place was ready to make this argument. They had pics on their phone ready to go, and I still insisted on seeing the car. It didnt look like much but they planted this idea that it was unsafe to drive. Strangely I just had this tire worked on not two weeks prior (It turned out the first guys didnt tighten a screw and it ruined my boot on the axle, had it fixed by my hometown mechanic for $150.00 not over $600.00 Like this place wanted to charge me) . I also felt something was not right cause they kept pushing this financing, and not that it was a safety risk. I initially said yes but as I started to walk back to the hotel decided I didnt feel comfortable about the whole thing and called them back. They said they might of started the work and it might be too late to change. Ah, they just told me that had to order parts not 5 minutes ago and that the whole thing would take 6- 9 hours later, and magically when I ran back to the place the van wasnt even on the lift anymore. They charged me for 2 new tires and I left. They guy bringing the van turned around the building was driving pretty fast considering I was supposed to have a dangerous problem with the front tire. He told me on the phone it was loose and wobbly and I have not noticed any of this. I drove it back to Wisconsin and had my local mechanic look at it and he couldnt see anything. I have even driven it to Minneapolis and other locations with no indication of any problem. I now believe the manager Jerry was hitting me up for extra cash cause they saw a out of state license plate. I also wonder if they did damage to my vehicle to make it look like it needed repairs. Stay away. run away as fast as you can!!!! I feel there is a lot of fake positive reviews to buffer their rating. Also they post comments after complaints on other sites like "contact our complaints office and we will make it up to you" or something like that and then they never respond.
A
Anonymous User
I went there two times: first time for an estimate on exhaust work I needed done and second time for tire installation and alignment. The Firestone reps were very helpful and explained in detail exactly what work that would be done. In fact, both times, I was taken to my car in the repair area and shown what was being worked on. Additionally, my car was taken in exactly when promised. I did not have to wait unnecessarily as we sometimes have to do at the repair shops with poor service. The tire installation and alignment was done on time, and I was kept continually updated on the status. Moreover, the location (right outside of Woodfield Mall), waiting area (free Wi-Fi), and hours of operation (open late and Sundays) is above and beyond all other repair centers except for dealerships. The only one negative is that they are priced high on some types of repair work. Of course, as with any repair shop, always get a second opinion. However, if they are within range of others, there are a lot of advantages to go with them.
MI
Mitesh Patel
I came in to do a wheel alignment. They told me there was a 2-3 day wait before they could touch my vehicle. OK, fine; Ill make an appointment. The technician working on my vehicle was apparently their "Master Technician", and the best they had. It took him about 15 minutes to do my alignment, OK great... so then I drove the car, and realized something was not right. They After leaving Firestone, the car was pulling horribly to the right. I know this is not due to my tires since I put them on 1 week before I got my alignment done. I immediately turned around and went back to the location. The manager said their master technician refused to work on my vehicle, and he already did all he can do. Really? A proper alignment usually takes at least an hour to complete. Why was there a 2-3 day wait for a 15 minute alignment that was done completely improperly. They also said they cannot help me with a refund. Thanks Firestone. I definitely wont be recommending this location.
ER
Eric Henderson
Was recommended to use this Firestone location through a family member. Dropped my car off on a Monday & got my car back on Friday. Spent almost $2K on much needed repairs. 1 of which was a check engine light, $200 for repair. A week later my check engine light came back on & is spittin out the same codes. Another issue was my power window didnt go up all the way. They "fixed" that too for $100. Last week I was caught in an unexpected rain storm & guess what? My window stopped working. Great. I hope they do interior cleaning too. Called & spoke to Kevin, he said bring it in, problem is I live 35 mins from their location & work in the opposite direction. He said theyd get to my car when they had time. Thats bogus. You fed it up the first time, you should definitely get it in right away. When all was said & done I was promised a diacount. They took off a measly $50 yet charged me over $400 in labor & misc crap. After my car is fixed a 2nd time I will not be returning.
BR
Brian Wisser
I went in for an oil change and tire rotation. I took a picture of the driver side rear wheel because it was easily identifiable from the others with some curb rash. I also took a picture of the passenger front which had one of the sticky weight right by the valve stem, and the others did not. When I went to pick the car up, both wheels were in the same location. I explained this to the guy at the counter, but he insisted they were rotated. however, dated and time stamped photos prove otherwise. I told him they were definitely not rotated, but didnt argue much because I could see it was going no where. Additionally, I did not want these dishonest people spending another minute working on my car. The service oil light had been reset, but who know if they even changed the oil. I will never be going back to this place again.
RA
Rafal Sabat
Before winter I swapped regular all seasons tires to winter tires at this location, after while I got TPMS light. I went to Honda dealer , I figured since that car is still under warranty I wanted to resolve problem for free. Dealer after inspection sad the pressure sensors ( two of those) were installed wrong, and car has aftermarket tires on it , and they will not fix this for free . I decided to go back to firestone to give them a chance to resolve problem. First what they did after inspection, they told me one of the sensors is broken and lost parts, and Honda must have done this during their inspection, and this is not their problem.New sensors cost me money!!! Stay away people from here!!
CH
Chad Ehorn
I went in for an inspection on my car and now I have to pay for a car wash. The person that did the inspection had NO respect for my car at all, theres grease marks all over the sides and the hood. I guess I should look under the hood to see whats messed up there. Im not happy with the back of the house! The person I worked with up front was nice and helpful but I wont be doing business again with a place that has no respect for the vehicles that come into their shop! They have my name on record so well see if they see this and contact me about it. I wish I noticed all this before I pulled away!