LA Fitness

Reviews 3

IT

Ithzel Hernandez

Let me describe my experience with the most unprofessional employee I had ever encountered in my life at this LA fitness. First of all I went in there with a 3 day pass I received from a manager at a different facility. My friend has a membership there and she told me to go. In order to activate my pass I had to speak to a sales rep his name is Will, I explained to Will that I was waiting for my membership to expire at Xsport next month, like every salesman he insisted and insisted and I explained I only had about $40 to my name but that I could come tomorrow (friday) when I got payed and he said no just give me what you have, give me your credit card information and you can transfer me the rest when you get payed.. I agreed because I actually did want a membership. I stated that I had forgotten my wallet at home he said okay go get it and since my friend was expecting me I went to go look for her and tell her and she said well just come back tomorrow Ill get you in now as a guest so thats what she did. The girls in the front rang me up, I went to put my things in her locker and began to warm up. Will walked out to me and in a very agressive manner said YOU GOTTA LEAVE THE FACILITY RIGHT NOW and I was like what why?! He began to snap his fingers at me and speak to me in a very very rude manner I tried to explain that my friend got me in as a guest because my commute home was about 45 minutes and my friend told him that I was her guest and that I will be back tomorrow for the membership.. Will began to get extremely loud saying that I need to get out and my friend told him that she can bring whoever she wants thats why shes paying to bring guests! Will told her she can cancel her membership if he wants but that I had to leave or he was going to call the cops to escort me out?! Are you serious?!! I was being treated like a criminal, he embarrassed and humiliated me in front of the whole gym. I could not believe how disrespectful and unprofessional he was acting. The way he kicked me out was so messed up I could not believe his disgusting behavior. He was yelling so loud his face was getting red. This Will guy went about the situation the worst way possible!!!! I strongly believe he should lose his job for talking to a potential member and a person who already has a membership there the way he was!!! If he would have approached me in a respectful manner I would have totally understood and would have left with no problem. But the way he was talking to me and my friend made me extremely upset I could not believe how immature he was acting! Arguing like a little kid. I will contact the Better Business Bureau, I will speak to corporate, I am going to do make sure he does not get away with the way we were being treated so unfair and so disrespectful!!! Shame on this Will guy DO NOT GET A MEMBERSHIP WITH WILL!!! I have never had a problem with anyone there but this guy is disgusting!!! If youre planning on getting a membership feel free but this Will guy NO DO NOT MAKE HIM ANY COMMISSION OFF YOUR MEMBERSHIP STAY AWAY FROM WILL HE IS A BAD SALES MAN AND A BAD PERSON FOR THE TREATMENT HE PULLED TODAY!!! HE IS A WHITE SKINNY LOOKING MAN WITH GLASSES THAT LOOKS LIKE HE DOESNT EVEN WORKOUT STAY AWAY FROM THIS GUY HE DOES NOT DESERVE TO MAKE MONEY OFF OF ANYONE HE DOES NOT DESERVE TO WORK AT THIS GYM AND HUMILIATE PEOPLE!!!

JA

Jai Pkomando

Ive been at this location going on 4 yrs, since the Old Balleys closed. I am a low maintenance person, so I cant assess the PTs or the classes. I stick with the weights and free floor area, pool and hot tub 1/mo, no sauna. My biggest gripe is missing equipment hooks, grips, hand bars, and machine breaks, etc. It takes too long to fix or replace. [SUGGESTION: plant rfi chips on lose-able equipment. But I suspect its not the non-staff thats the problem. Once a hand bar is missing, the front desk should be able to check it out per the member card system, like at the library. That way equipment can still be used while items are being replaced. And add to the checkout system a support-hook belt to add weight for dips and chins; and also get some oversize bar grips.]. Seems to be a lot of turn over in staff for some reason, but I like the new additions. Ive visited several other LA sites as well as other clubs and I like this one the best. I dont think Ive had a problem with my billing, but I have friends who have complained about the unseen customer service piece. STAFF - JUST TREAT PEOPLE THE WAY YOUD WANT YOUR MOTHER TO BE TREATED... (assuming you like your mother). Pushy sales; having people wait in the front for long periods of time for an appointment is something I dont like, and I think this is a pattern for most of the clubs. More mature/older staff may be an answer, but getting them to work for that pay requires hiring retired people. THOUGHT ! ! ! ... they could woo baby-boomers. Boomers have the money and the need to get get fit for the upcoming extended retirements. Check with your current senior members who look fit and see if theyd want a part time job. Also try group PT classes. A lot of people need but cant afford 1 on 1 PT, but they could split the cost 3-4 ways, 25% of something is better than 100% of nothing. (Maybe its being done already???) Lost one star due to unseen customer service issues. And 1 star due to longterm equipment failure, (I happen to know how to improvise). But still, Broadview LA is the best club for a 50 mile radius, for my dollar.

CA

Caitlin Daley

I would like to start off by saying; you get what you pay for. That being said, I still believe despite what you pay, we are all still paying customers and deserve quality services. First, here is what I enjoy about this particular LA Fitness in Broadview. The price is obviously the selling point here, but I really like that there is no long term contract. I can cancel if I like with 30 days’ notice (I don’t plan on doing this by the way). You can also go to any LA Fitness in Illinois. The only way this could be better is if they opened it up to the whole USA. That way when I go home for the holidays I can still go to the gym. Oh well. Ok, now for what I don’t like about this club (at this location). I joined LA Fitness for one purpose and that was to take the AquaFit class. This is one of the only gyms in the area that has both a pool and classes (and is affordable). It is really unfortunate that this is the case. The instructor (Tues/Thurs and maybe taking over Saturdays?!) is the not good. I am sorry, I don’t mean to be rude but she isn’t. Firstly, she comes in late for every class by 10-15 minutes. I get it you work and the weather sucks. LA Fitness could remedy this if they would just move the class to 6:30pm. That way the instructor could arrive and get setup BEFORE class begins. I could get over her tardiness if she was a good instructor, but she looks like she hates being there! This is supposed to be a fun class…hello….fun…! I am honestly surprised other people haven’t reviewed about this class. Just have some fun and dont take it too seriously and more people will show up despite the tardiness.

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