Charter Fitness of Park Ridge

672 N Northwest Hwy, Park Ridge, IL 60068, USA

Address:	672 N Northwest Hwy, Park Ridge, IL 60068, USA
Phone:	+1 847-318-7550
Site:	charterfitness.com
Rating:	3.3
Working:	5AM–11PM 5AM–11PM 5AM–11PM 5AM–11PM 5AM–11PM 7AM–7PM 7AM–7PM

Location

Photos 9

Reviews 12

Gina M.

I have been a member for 3 years at charterfitness in Parkridge, never really had an issue until it went under new management. I had gone into the gym and while changing noticed that I started to have an allergic reaction and I was getting hives. I went to the front desk to ask if they had any antihistamines I was having a severe allergic reaction...where the manager (some female-dont know her name) showed little if any concern HORRIBLE CUSTOMER SERVICE AND PEOPLE SKILLS. But the personal trainer there w/ australian accent? (whom is blonde and in fab shape and really nice) showed concern and asked me if I was ok. I then ran to the gas station to purchase antihistamines, felt woozy but started to feel better. So I returned to the gym and checked in, that same manager informed me that they have no pic on file and she wanted to take one right now. I was like I just had an allergic reaction Im in a huge hurry to get my workout in, Ive been a member for several years...I told her Id take the picture when I left. Soo I changed into my workout gear and went to the stretching area. She tracked me down at the stretching area and insisted we take the pic then and there when I had JUST told her "I will do it when I leave." What part of that dont you understand? This is where you honor your members with respect and courtesy especially ones whom have been there for years. The way she handled it showed clear lack of experience working with people. She was not friendly and is noone I want to see in the morning everyday before I work out. Thats just a bad way to start the morning period. I then talked to the owner whom tried to explain why they need to take pictures--and I completely understand why!! I know its for security reasons I am aware. However when a member-longstanding-is telling you I will take it when I leave you dont persist you do as they wish because they are paying to go to your gym and keeping you in business! If you dont you lose the business, just like they did today. I am canceling and going somewhere where the managers smile and greet you and show a little respect and care to their members.

Anonymous User

I joined this gym primarily because it was minutes away from my house. I considered going to Ballys or the Park Ridge Community Center, but Im glad I decided to go with Cardinal Fitness. PROS: - Brand new machines - All treadmills have personal TVs - Four big TVs for those doing cardio - One big TV for those doing free-weights - Members and staff keep things clean and functional - Staff is very easy going and relaxed - Gym is not very busy, even during peak times - Multiple locations throughout Chicago, but especially in the surrounding area (Niles, Des Plaines) CONS: - This is a no nonsense gym, meaning dont expect to order a smoothie after your workout. - Hours of operation arent the greatest, especially on weekends (they close at 10 on M-TR, 9 on F and 5 on S and SN). - There is no pool, basketball court, sauna, etc. As I said above, this is a no non-sense gym. It has all the essentials to build a healthy and strong body.

Nancy van T

This place sucks! Yes, they tell you to join on a month to month and it is cheap, but then when you try to cancel they start charging all kinds of "maintenance" fees. They use a 3rd party biller and when you contact them they tell you that you have to go to the club to resolve any issues. Then you call the club and they give you the run around saying that you cannot cancel the day you go in to cancel that then you have to wait an additional 30 days and then they can charge any fees they want during that 30 days - it is rip off! Also the club is dirty - the machines are not cleaned and the equipment is filthy.... The locker room is disgusting and a lot of the lockers are broken....

ruth mulenga

I want to let anyone who is looking for a gym in Vernon hills or Mundelein- IL. CHARTER FITTNESS is NOT the one you want to go with. I will talk of my own experience, -Customer service - zero -Misinforming customers on their products to get money from you - Quick to threaten you, they will send you to collections over $10 after account was cancelled with ABC financial on march 30th, 2017. - still charge your account after cancellation was received and confirmation was sent to you. They are not a genuine company that want people to live a healthy life style but are in the community to steal from us. Be careful. Say No to charter fitness

Van H

Quitting membership with Charter Fitness is a nightmare. Ive been trying to cancel it for 3 weeks and still I cant. Meanwhile they keep charging me and collect late fees. Funny, but they charged me an annual fee as well. The general manager Victor is rather rude than helpful. I am about to go there for third time trying to quit it. Totally "Comcast" experience, "Walmart" service. I cant believe cancelling could be so hard and why?!

Anonymous User

Excellent gym! I used to go to X-Sport, but could not stand the smell or the "high pressure" experience. Cardinal Fitness is very clean and has up to date equipment. Televisions on all of the treadmills gives me extra motivation to workout! The staff is extremely friendly and willing to answer questions. I highly recommend Cardinal Fitness.

Anonymous User

Great Place! really clean and cheap too !! the people there are very nice and it is way better than the community center. They also extended their hours so you could go at 10 if you wanted during the week!

Michael Salazar

Five years ago it was new equipment and clean. Not the best but not the worst. With other charter locations closing, there are more people here.

Anonymous User

New, clean, friendly staff, great workout equipment... for a non-pool gym, this has it all!

Margaret Wolodko

Horrible place!! Horrible Managers!! Rude. Very disorganized and dirty.

Danielle Lekan

Friendly staff but the place could be a little bit cleaner.

Freddy Servita

Excelent gym.