National Van Lines Inc

2800 W Roosevelt Rd, Broadview, IL 60155, USA

Address:	2800 W Roosevelt Rd, Broadview, IL 60155, USA
Phone:	+1 708-450-2900
Site:	nationalvanlines.com
Rating:	3

Location

Photos 32

Reviews 4

Ronald Keich

I was extremely dissatisfied with my experience with National Van Lines and their partners Affordable Quality Moving & Storage. Although my contents made it from California to Texas, there were a number of issues that were unacceptable and so I would never use these two companies ever again, and they are: 1.) Delivery Date: We chose this company over (4) competitors because they assured us that they could hit our preferred delivery date within a couple of days. It turned out that they were 5-days later than their target, costing us extra money to live those extra days without our home contents and basic necessities. 2.) Moving Cost: Their cost turned out to be 15% more than the not-to-exceed estimates from their competitors (e.g., United, Mayflower, Allied, etc.). And this overage was known until a surprising invoice arrived 6-weeks after the move! 3.) Pricing Model: It was not known until after the move but cost per pound calculated by the estimate was $0.53/lb., but the cost that is added if you have a weight overage during the move is a shocking $0.88/lb.-- a huge difference. NEVER accept their non-binding contract, but instead go with one of their competitors that offers a not to exceed agreement. 4.) Weight Estimates and Weight Scales: Although I had (4) other movers in which I received nearly identical weight estimates across the board, this company stated that my move came in 14% over the estimate--even though I had sold some items after these estimates were performed before the move (so, the actuals should have come in even lighter). And the method in which they try to prove weight actuals are through trucking weight scales which are impossible to validate, and so you just have to take their word that they are legitimate and that only your contents were on the truck when it was weighed. 5.) Customer Service: The management folks that I dealt with (Kelly Kirkland, Steve Millsap) to get consideration of a reduction regarding this $1,400 bill were not helpful and their corporate line is to say that they are at the mercy of interstate tariff charges, etc. and cannot offer any reduction. Bottom Line: Use any one of the major movers and stay far away from these companies; Affordable Quality Moving & Storage and their partner movers National Van Lines.

Robert Simmons

There are lots of horror stories when it comes to dealing with moving companies. Thankfully, mine wasnt one of them. From the beginning phases of setting up our move from New York to Georgia with Aaron, all via email and one phone call, to the actual move, went without a hitch. Aaron was extremely receptive, polite and professional. Every email I sent him was answered expeditiously. The driver of the moving truck (Pedro) was also great to deal with. He was prompt, very respectful, professional and personable. He made sure all of our belongings, as well as our home was treated with White Glove Service. Every item was tagged and accounted for. Before arriving at my home to pick up our belongings, Pedro called me the day before and told me he would be at my house about 0815 hrs. He arrived at 0810 hrs. I was extremely pleased that he was on time. I lucked out because Pedro told me unless he had another pick-up, my belongings would be the first delivery. And thats exactly what happened. I moved on the 22nd of May and received my belongings bright and early on the 24th. Again, Pedro called me the day before and the time he told me he would arrive is the time he arrived. All of our belongings were delivered and placed where we wanted them. Aside from a nightstand and a dresser that had a few scratches on them, nothing was damaged. This has a lot to do with Pedros 14+ years of experience. While in New York, I watched him ensure that everything was packed and wrapped properly. I even saw him instruct his workers to unwrap some articles of furniture because they werent done as good as they could have been. This was greatly appreciated! As for the nightstand and dresser that arrived with scratches on them, Pedro took care of that with no problem. He even took care of some scratches that were already on the furniture before the move. I wish I was paying attention to what he was doing, because the dresser looked brand new! I dont plan on ever moving again, but if I had to, I would definitely use National Van Lines. And I highly recommend them to anyone. Moving is a stressful process, but I must say, surprisingly, mine was stress free. Oh and how could I forget to mention, National also offered the best price for our move! Hands down, a 5 star rating!

Lawrence Tomczak

DONT USE THEM. I was not impressed with my moving experience with All Around Moving and National Van Lines. We moved from Michigan to Tennessee, and it was the worst experience that I ever had with moving, having moved 6 times. When I met with the President of the Company, he expressed a number of key factors like covering our key furniture piece, especially the mattresses through out the house. He indicated that everything that I was to move would fit onto one truck. None of this happened. On the first day of the move (already one day later than they promised), they didnt cover and pack our mattresses. They didnt cover some of the furniture to protect it. They indicated that the truck was over filled, not having space for some of our items. They also didnt complete the packing of the truck until almost midnight (after not showing up in the morning until 10:30am). Somehow they were able to get everything on-board. Note: We had 4 less rooms of furniture than was originally planned in the original quote. Upon arrival in Tennessee, they removed the mattresses, leaving dirty finger prints. They carried the mattresses on their sweaty heads, leaving stains on the mattresses. They put boxes in rooms other than were marked. They staged all the contents of the trailer outside of the garage. When the driver told them that he was leaving in two hours, they stopped moving items in the house and just packed the garage and left. After they left, we found multiple pieces of furniture in the garage rather than in the house. I had to hire additional movers to finish the job. They also scratched the hardwood floors in the new home. Their comment was "you should expect your possessions to be broken and require cleaning after a move". When trying to settle with National Van Lines, they refused to acknowledge what had been done. They wouldnt acknowledge the level of insurance we had. They have many level of protection to cover their incompetence. DON"T EVER USE ALL AROUND MOVING OR NATIONAL VAN LINES.

Judy Swaim

Pat Carter the sales manager came personally to our home and gave us a quote for our move. We counted on that price since he walked around and looked for himself before telling us how much it would be. On Oct 28, 2016 National Van Lines moved us from Texas to Missouri. The truck came a day later than promised. When the driver got here he told us the amount we had to pay before they would unload our things. This amount was more than $1000 more than we had been quoted and if we didnt pay it they would take our stuff and store it. We paid the higher amount to get our things our of hostage and called Pat who told my husband that he would make sure that we got a rebate or something to get us back some of our money. After a month I called them and they said that they knew nothing about it and they would have him call us. No call back. A week later I called again and requested that Pat call us. Once again...no call back. Another week went by and by now I have noticed that the packer who was packing one of my rooms stole the contents out of 2 brand new Powerbeats2wirless presents that I had saved up for and bought my grandchildren for Christmas. Also a pair of beats ear buds that were mine. He put the empty boxes in with the other things because he couldnt get out with those without being noticed. I called the company yet again but this time I needed to advise them that one of their packers is a thief. I told them which one too. I ask AGAIN for Pat to call about the overcharge and we still have never heard from him. The company has refused to do anything about my stolen items. I would NEVER use or recommend this company to anyone ever. Dont be another victim of their inability to be a trustworthy company.