Firestone Complete Auto Care

1007 W Broadway, Centralia, IL 62801, USA

Address:	1007 W Broadway, Centralia, IL 62801, USA
Phone:	+1 618-436-0281
Site:	firestonecompleteautocare.com
Rating:	3.4
Working:	7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 9AM–5PM

Location

Photos 12

Reviews 4

Derrick Starr

I want to start by saying that the gentleman working the counter was very polite and professional. That is the only positive thing that I can say about my experience. Several people had told me that I shouldnt go to Firestone but unfortunately, I ignored their warnings. I called ahead of time and had my tires quoted and scheduled an appointment. I arrived, on time, for my appointment and was told that it might take a little longer than expected. (It seemed like they were short handed.) This wasnt a problem though. I called and got a ride back to my house and told them I would be back around 6 (closing time) to pick it up. I came back right before 6 and was greeted with bad news. 1. I was quoted the wrong size tire but the correct size was actually $2 cheaper. This sounds like good news, right? The problem was that they only had 3 of the 4 tires. 2. Id have to come back at a later date and have the 4th tire installed. They did not know when the tire would be in. 3. They broke one of my TPMS sensors. This item was not in stock and they didnt know when it would be available. They did however offer to replace this at no charge. 4. The guy working in the shop walked through and told me that my Chrysler was junk and thats why it broke. Now I have to call back and talk to the manager to figure out when they can finish their job.

Scott Hargus

Needed to get a flat tire repaired while on vacation. The staff was very accommodating and made the repair while I waited. $20 and 30 minutes later I was back on the road. What I thought was going to take several hours of our short vacation was done quickly and before everyone else woke up....its nice that this shop opens for business at 7 am.

Mark Belli

I have been using Firestone to service my vehicles for several years. I have found them to be knowledgeable and professional. We have a Kia Rio and a Ford Expedition. Their work in servicing both vehicles has been a blessing to my family.

Herifonso Vega Velez

Friendly honest service