Kroc Center Chicago

Address:	1250 W 119th St, Chicago, IL 60643, USA
Phone:	+1 773-995-0151
Site:	kroccenterchicago.org
Rating:	4.4

Location

Photos 100

Reviews 6

MissStinaBina

The security is lacking; Cars are constantly stolen and broken into, security is lazy and unprofessional (most not all). I witness several security guards flirt with younger girls and other employees. Most of the staff is arrogantly ignorant and unprofessional. The arts department that is ran by Tasha Gibson and Dina Rutledge is the worse. They seem to be OK with canceling classes and are always giving out incorrect information. I was insure by Tasha there would be a replacement teacher for the piano classes that I was taking for a year only to find out that the class was cancelled as I tried to sign up for it. There are no art classes and the director Dina seems old and out of touch. The environment also seem competetive and hostile as I witness parents and employees constantly arguing and gossiping. This is definitely not a kid friendly environment or a church environment. I was unhappy with the basketball program for kids. I signed my 5 year old son up for basketball and some of the coaches were bias and only seem to care about the older kids who already knew how to play. There was no true structure to the program and whenever I had a question or concern such as "how come my child has a different coach every week"?, I was given excuse after excuse but was definitely assured that I could not get a refund. Ive been to the pool several times and the pool and locker rooms are always dirty and crowded. Due to the constant locker break ins I would bring my things on the pool deck with me. But I stopped going to the pool since summer of 2015 when I witness a swimmer drowning and the lifeguard just sat and looked at her while her friends jumped in and saved her. I voiced several concerns with upper management only to still see the same lifeguard still working. The icing on the cake was the horrible unorganized noisy day camp. Anyone whose been to the Kroc long enough knows exactly what Im talking about. It seems as if the Kroc only cares about money and not the value or purpose of the center for the community. Overall, the Kroc center is a nice thought but Im taking my business elsewhere....

Stephanie Teutli

I will start off with a positive in saying that the facility is very clean and spacious however I must say that the customer service through the events department is mediocre at best. Prior to booking a pool party through the events department I was informed I would have an hour to set up the room for decorations. In the weeks leading to the party, I was given conflicting information by different staff members that we would only have either 30 min or 15min to set up. I contacted the director of operations who stated I had valid concerns due to the misinformation I was given and connected me with the director of events.She did not contact me until the afternoon before the party (through email by the way) that we would only have 30 min to set up due to the tight party schedules that they have to maintain. This would be understandable if there were another party prior to ours but we were the first party scheduled for that day. On top of that, the director informed me if we wanted to pay an additional fee we could access the room at an earlier time. I find it very telling how they claimed the room wouldnt be available but suddenly it became available when money is involved. We paid for a total of 8 pizzas but ended up only getting 5. Our party host was nice, although some of her coworkers asked for leftovers which we had no problem giving but it was very unprofessional. All paper products and utensils were supposed to have been provided, but they did not even have forks for for the cake so instead our guests were given spoons. Given the amount of money that we paid for the party, I would have expected better customer service and professionalism. The silver lining in this is that the children enjoyed the pool but I will not return again nor would I recommend booking a pool party at the Kroc Center.

Martinez Dupaty

Was a member a few years ago , they apparently hire off duty police officers as security , it was winter I entered the facility and before I could get in the door good officer Ray rush me and told me to take off my hat I was caught off guard so I didnt say anything and just removed my hat , after my workout I spoke with him and said he could have let me get in the door good and give me the opportunity to remove my hat , he said to me "youre a Man and a Man should know to remove his hat when he enters a room " there were many implications in his tone , I was beyond offended ,,, I remember his name because when I asked someone else what his name is , he heard me and got in my face and in a very aggressive manner told me clearly " MY NAME IS RAY!!! OFFICER RAY !!! " I felt threatened , there is nothing about me that should have caused that kind of in your face reaction from officer Ray . I spoke with someone that said they were management but didnt seemed concerned , didnt return after that , the whole ordeal was unprofessional . BTW I grew going to the Salvation Army Brainerd Corps as a child what I know about truth and fairness comes from a combination of my Mom and the church , I use to love going to camp Wonderland every summer , its a shame that do to poor management and a poorly trained officer ,,, anyone would have a negative experience like the one I encountered .

Chiquita Moorehead

First time Ive gone ,I took my grand kids and nephews and we had a great time. I think the locker area need some attention. Maybe the lockers with locks all ready on the locker, you just have to put your own number in. And the numbers change out with every different use on its on. It beats having to buy a lock. And the area need widen with more lockers and private space to change clothes. For women, men, and children. You need more showers. I never been upstairs but downstairs need work. The pools are just fine. I want to make Kroc a home base where I can come and relax through out the week.. Do you have a line dance and aqua aerobics ?

Charles Barnes

Good spot, especially for kids. I give it 4 stars because this is a awesome facility, best pool in Southside area, indoor track, basketball courts, and weights. I knocked a star because they do have funny rules and each employee can be different on them. I cant always swim because no employee is at that particular pool, and I had arguments with some of the inexperienced employees about my swimming goggles although the manager said its no problem. If they could stop this and have normal rules then this place would be 5 stars.

George Malone

This is a place that people need to come and just experience what,and how they help these young lost black males. Im A 56 year old business man from Harvey IL.LA FITNESS ,MELANIE CENTER ,WASTE OF MONEY .EXCELLENT PLACE TO GET A WORKOUT ON OR IN .STATE OF THE ARTS FACILITY AND EQUIPMENT.NO HATS AND PULL THEM FREAKING PANTS,AND SHORTS UP. THEY ENFORCE RULES TOWARDS ALL.