Maaco Collision Repair & Auto Painting

1716 E Oakton St, Des Plaines, IL 60018, USA

Address:	1716 E Oakton St, Des Plaines, IL 60018, USA
Phone:	+1 224-725-3908
Site:	maaco.com
Rating:	2.9
Working:	8AM–5:30PM 8AM–5:30PM 8AM–5:30PM 8AM–5:30PM 8AM–5:30PM 9AM–1PM Closed

Location

Photos 33

Reviews 5

DELTA SHIPPING

Horrible Horrible customer Service !! We took our car two weeks ago and spoke with guy name Frank Marta , ok , he went over our car (no damage no dings ) we just wanted to repaint it so we can handed down to our son who turned 18 this month , Frank was ok and gave us instead of advertised price $299 he quoted us $660.87 , even though it was an up sell we decided to go with them but told Frank we need two weeks to arrange rental so when we drop car off we have back up car , so this Monday i called to check what time we can drop off our car , gentleman with heavy Indian accent answered the phone and promised to let his manager guy name Andy to call us back , ok np , Andy called me and confirmed that he got our estimate and we can drop off car this Thursday . Now the fun part stars ?! We ( me and my wife and 9 yr old kid ) went to Maaco Des Plaines , walked inside and were greeted by this guy Andy who was really cocky and arrogant , after i showed him WRITTEN Estimate given and printed by his Employee he started cussing the guy and finally he said "Frank is sick and he went to California to get his treatment ?? What kind a employer talks like this about his Employee ??so after short discussion he says he has to go outside and Re-Estimate again , came back with a price of $1100 !!!! Original Estimate was $660 inc tax ?? I told him thats not what we were expecting since Frank estimate was reasonable we are not sure if we wanna do it his way , he then proclaims that Frank was FIRED ???Wooow at that time me and my wife decided that this guy keep lying to us from the minute we stepped inside his Office , if you can imagine how bad we felt after being lied for almost an hour :( if you wanna be cheated and LIED to go to this guy otherwise stay away !!! He will Lie and Cheat you like nobody ever in your Life !

Shoomee Her

I was at the gas station to fill up gas but my gas door lever was not engaging. The release wire to the lever was loose and I needed to borrow a plier to pull the wire out for the gas door to open. Went inside the gas station to ask if they had a plier but didnt so recommended me to Maaco. Right then clerk saw the Andy from Maaco and called him over to see if he can help. Then Andy told me to drive across. When I got there I thought he was going to lend me the piler so I could unlatch the wire for the door to open but Andy went ahead and used the piler himself to pull the wire. That was done in less then 5 sec. Andy became cocky+rude said I owe him $10 & It was the easiest $10 hes ever made AND thats his lunch money. I ask him if he was serious and he said NOTHING IS FREE! When asking for help and you act willing to help you should not ask for a compensation after the task is done. I didnt ask him to inspect the issue but had told him I just needed the tool to get it open. I didnt want to put myself at his level and gave him $10 & told him Ill never step foot into Maaco shop! Went back to get gas and told the clerk to never refer anyone to Maaco + Andy! I do not recommend anyone to Maaco for auto repair work of any kind. If Andy was genuinely helping he would not ask for $10. Bc it was a 5 sec not complicated task. I just needed 1 tool to unlatch the gas door. He was not upfront about cost prior to bringing my car across the street. If he was upfront about cost I would have gone to Napa a block down the street and would have been able to barrow their tools free of charge. Please share and make them famous for being dishonest mechanics.

jjella77

I took my 1989 supra to get a estimate done on some rust that I had on the rear inside & outside of my wheel wells & some rust inside of the spare wheel well in the trunk along with some minor surface rust on the drivers side door anyhow Andrew the manager and some other guy came out to take a look at my rust concerns and give me a price well instead of being professional and telling me its gonna cost you this and this much & be up front with me on how much there work will cost since they should already know how much it will cost them for there work and time to do the repair just by examining the car they keep asking me how much do I think the job should cost like I was suppose to guess the price like if they wanted to feel out how much money they can rip off from me it was like I was a car dealer getting attacked by sharks telling me look at all the money you put in to the car and that I should do whatever I can to save the car being very pushy about the whole situation after like 20 mins of rushing me for a price they finally told me a whopping charge of $5000 dollars which was ridiculous and that any other shop will charge me $8000 dollars to do this kind of repair wow what a bunch of crooks so I left and went to three other highly recommended places and their quotes ran from the $1400 to $1850 dollar price range so I do not recommend this place unless you wanna get robbed or your rich and got a lot of money to burn so save yourself your time & avoid this place by all costs and go to a much more respectable auto body shop your money,time & car are worth it

Janet Petrielli

I wish I would have read more reviews before taking my car in. I decided to go to the closest Maaco and they were very friendly and confident about the outcome - I needed body work and a paint job on a white Ford. Promised to have finished in 1 week. One week goes by and I call and Andrew says, itll be ready in 2 days. 2 days go by and he says one more day. We go to pick it up on that day and its still not ready - he claims his mechanic didnt show up. Now its Labor weekend and they are closed for 2 more days. Finally almost 2-1/2 weeks later we pick up the car and its just an ok job. Still dents in the side which he refunded me on. Should have been fixed with the other dents! Lack of communication, poor management and an "ok" job warrants a "meh ok" review. He gave me his business card on the way out and I handed it back to him saying, "I wont be needing this." Will not be returning or recommending to anyone. Disappointment because many promises were made and not kept.

hardik patel

Great Customer Service. I got into a car accident where the front bumper of my car was heavily damaged, I thought it would cost a lot more than it did. I went to another body shop in the area and they said almost double of what Maaco did. When I first went in they inspected the damage that was done to the front of the car. After we went inside and sat down with one of the people that works there and he showed me what parts that he is going to order. After the parts came and they painted the bumper they installed everything in a very short period. My car had never looked as it did, looked like they also washed the car because there was no snow on it. In the end I was very pleased about the work they did and the money that I saved by going to Maaco. Highly recommend if you are looking to save some money and get great service.