Horse Stable Automotive, Inc.

101 Kelly St, Elk Grove Village, IL 60007, USA

Address:	101 Kelly St, Elk Grove Village, IL 60007, USA
Phone:	+1 224-404-6937
Site:	horsestableauto.com
Rating:	4.2
Working:	8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM Closed

Location

Photos 88

Reviews 4

Cevieee

This is a terrible business which does not deserve one penny of your money or time. I erge any hardworking person to read this in entirety before going there. After the incident that was my experience here, I have waiting more than a month as to not just speak from anger but to detail why no one should unknowingly enter such an establishment. There are so many more honest and professional businesses that deserve your hard-earned money. My car was brought here on an early Monday morning and I spoke with someone on the front end. I was told that my car needed a certain part for my brake line issue that they had to go out and pick up but besides that the work is quick and will be done the next day, Tuesday, but they would call me when it was done so I could pay over the phone since I live house out of state and would come in town the following weekend solely for this purpose. When I asked for an estimate they specifically told me more parts might be needed after the initial lines were fixed so keep that in mind with the price. I made it clear that I live out of state, at school, and would be coming hours away solely for my car so when they didnt call all week, I figured they were just busy. On Saturday, as I was on my way from another state, I had to call and was told they were working on it. Ridiculously enough, they started working on my car on Saturday, a full 4 days after I was told it would be done. The day they I was supposed to hand the car over to me and I was the one to call them. I was told they would call me back when they were done. When they called, they said that they couldnt finish the problem today and they were closed on Monday there was nothing they could do. This guy was not apologetic to the least to tell a working student who has to miss her classes to stay another day till Tuesday if they could even finish then. On Tuesday I have to call twice before I got someone and was told 2 to 3 hours. When I didnt hear from then after 5 hours, I ubered over to their 100 degree, no lie, office and was told they were still working. Mind you, my mechanic brother told me he has done his brake lines in less than and hr. 20 minutes later when I decided to wait, I was told that they had honestly finished hours earlier but they had put my key in the wrong car and the keys were sent to Tennessee and mailed back but the key never made it back with the envelope. They boldface LIED to me when I first entered and this can all be verified. How could they have fixed my car with no key and how could they swear my car was finished hours ago when they had time to receive mail from Tennesse? I waited there for 4 hours in 100 plus degree conditions as they wasted time and had to pry my door open in order to make a replacement key. It was suggested that it might take another day because they couldnt get someone over but it was already Tuesday and I wasnt having it. Only then, did they get serious.You must be there demanding service, which is not right. They lack professionalism. Finally, 4 hours later and right at closing time, they handed my car over and forced me to pay over $500. I entered my car and the starter area was 2 inches hanging out. I have a picture of this. I was not asking a favor from family, this is a business that I was paying for over $500 of work from. I should not have to beg or have been lied to. They tried to distract me and send me to the mall but if I wasnt there, they would not have gotten a spare key made that day. To add fuel to the fire, the short guy in the front was extremely rude and unapologetic. He refused to talk to my mechanic brother because he was not his customer stating, "I dont have to speak with him or anybody". And refused to lower the price after losing my cars original key and sending my key to Tennessee which was all their fault and having ingredients me miss school I pay out of pocket for. The story is detailed but please trust a working student who had to pay extra hotel fees and miss classes for such unavoidable issues. Do not take you hard earned and unrespected time here.

Jared William Boot

I took my car in to get repaired, their hours state theyre open at 8am and I waited until 8:30am...nobody showed up. I was late to work as a result. They attempted to make things right by picking my car up from work, however when I picked it up after work my car still had the same problem...nobody even checked to see if it was fixed properly. They had to order another part so I had to wait 4 days to bring it back in. I told them I was picking it up at 4:30pm and they said that was fine. Nobody picked up the phone or greeted me when I arrived, it wasnt until 5:50pm that I was able to leave with my car (I was late to class so thats twice I was late). Btw final result: the problem still isnt fixed. When I initially called, I explained my cars problem and told them what the dealership told me needed to be replaced, they said they would double check the problem and see if the dealership was correct. Clearly they didnt care to double check the problem. There is no accountability at this place. They are nice guys and will apologize for their mistakes but in the end you may not get results and you will be left with a simple "if this part doesnt work theres nothing we can do"

Monique Hudson

The labor may seem cheap, but it will cost you more in the long run. They like to throw parts at your vehicle without finding out what the problem is. They also use cheap parts despite the suggestions of the car manufacturer. They do not have the technology necessary for todays vehicles. They are not professional enough to admit to a mistake and make problems right. I recently took my vehicle there for a simple problem and after I took it there I started to have more problems. Trusting them I kept coming back to them when I continued to have problems and every time they told me another part was needed and i had to pay more. $730 later with still having a problem I went to the dealership and they told me that Horse Stable put in the wrong part when I first went there. It will cost me $1805 to fix the damages this part caused my car. When I called them they would not own up to their mistake or give any refund. I just asked if I could at least return the parts for a refund and they refused.

Vitaliy Chernyak

I dont usually leave reviews, but I felt like i should share my great experience with other car enthusiasts. I always wanted to own a custom built turbo bmw E34. After doing months of research, i took it to Horse Stable Automotive simply due to the fact that they were very knowledgeable on turbo setups and was inspired by one of the owners turbo datsun. Guys did an amazing job, rebuilt my whole engine including bearings, rings, valves, all the gaskets. Did a completely custom turbo setup and did most of the research on their own and recommended best parts. They did my full custom exhaust, custom wiring for ECU and gauges. I really love the way my car turned out, and I feel that I got quality work and I thought it was very reasonable price for the amount of work they did. Andy updated me every week over text messages on the progress of the car and send me pictures of every step done. Its hard to find honest and knowledgeable guys that love what they do. Thank you!