Tuffy Tire & Auto Service Center

20250 South La Grange Road, Frankfort, IL 60423, USA

Address:	20250 South La Grange Road, Frankfort, IL 60423, USA
Phone:	+1 815-469-7900
Site:	tuffyautofrankfort.com
Rating:	2.9
Working:	7:30AM–7PM 7:30AM–7PM 7:30AM–7PM 7:30AM–7PM 7:30AM–7PM 7:30AM–5PM 9AM–5PM

Location

Photos 39

Reviews 9

Tom B

Last year I had some major repairs done to my car. Driving home the check engine light came back on and since Nov 2016 was getting a run around from Tuffy about getting it fixed and the service was horrible. May of 2017 a new Management team came on board and my experience has been simply phenomenal. I brought my car back in and the entire repair was done again correctly at no charge. They also took the time to fix a couple other problems and because I had such a bad experience in the past they took care of those for me as well. I got regular calls from them with updates on my repairs and they did a great job at keeping me up to date on how things were going. So awesome I did not have to be the person to call to get the updates. I cant say enough about the new management Team of Greg and Brian. Very ethical and trustworthy people. They treat you like you are a member of their family. Im not a car guy and always had a little insecurity about trusting mechanics, but with Greg and Brian I would have no problem trusting what they say. If you had a bad experience with Tuffy in the past or saw some negative reviews, I would definitely give them another try now that the new team is in place. Top notch!!

Rich Field

I had my fiancé go there in Aug 2015 for a simple oil change. Discount flyer.. She left with a diagnosis of a lot more than she would ever expect. The owner Mike had told her that her brakes were bad and need to be changed NOW. not now or as soon as possible. NOW was his diagnosis which mind you Mike is not the technician he was the ring out person. He explained that the brakes were in such bad shape and told the they do that service there.$$$ My resolution I had replaced her brakes in Jan 2015. rotors and pads all the way around. So to prove they are misinforming their clients I went to PEP Boys for a free inspection and requested the Measurements compared to specks. Well I called Mike the owner of that Tuffy Tire & Auto Service Center 20250 South La Grange Road, Frankfort, IL and explained that because of his misinformation to me Fiancé I had wasted 3 hours of my time and mind you the fright my Fiancé had for two days that her brakes were bad. Result was the brakes had more than half there life span left and Mike insisted he did not tell her NOW he said the paperwork said it should be inspected. THEY ARE ON NOTICE. Please get a second opinion it will save you hundreds.

Careen Prokop

If I could give this place zero or negative stars I would! I went in for an oil change Saturday. Sunday, my check engine light comes on and I smell burning oil. I popped my hood and found that they had LEFT MY OIL CAP COMPLETELY OFF! I now have at least a half quart of oil spewed all over my engine compartment and now that my sensors are drenched in oil, the scan from auto zone shows my check engine light is for bad sensors. Im going back in tomorrow and they better clean my engine compartment and all the components and fix whatever ones need to be replaced due to their COMPLETE INCOMPETENCE! seriously, what kind of IDIOT leaves the oil cap completely off? I have a picture that I took immediately after opening the hood where you can see the cap is off, and up by my windshield wipers under my hood. Completely disgusted by these guys!

angela watters

I want to say how impressed I was with the service I received today. I purchased a new car a few months ago that the tire needed to replaced ( according to the Toyota dealer) I wasnt satisfied with the answer Toyota had given me. I contacted Tuffy Auto, who took the time to look at it. They found out that I didnt need a new tire but just a repair. They did such a good job finding the problem and fixing the tire. Brian and Greg were so awesome and such GREAT service. I am so thankful to such professionalism that I received. Highly recommend this location, they really know what they are doing. Awesome job!! A very happy customer. Will return for all my automotive repairs. Sincerely , LW (family member of Angela)

Marybeth Lynch Norbut

My son took his 2001 FORD Focus for a diagnostic check. Craig checked it out and told him he needed a complete rebuilt transmission to the tune of $3,500. It is a manual transmission and this made no sense to me. We took the car where we usually go Midas in Tinley Park and they quickly came the conclusion it was a bearing. The car is running great now. Complete repair at Midas was $290. Tuffy and Craig charged my son $199 for a TWO hour diagnostic. Really? $199. No labor was authorized and a bogus diagnostic. Really? Not done with you. Either we come to terms (reimburse at least $100) or Better Business Bureau is next. If you go to Tuffy steer clear of Craig.......

Anonymous User

This was my first time at Tuffy’s and had two different vehicles checked out prior to purchasing them at a local dealership. I was extremely satisfied as I did not know any mechanics in the area. Even though, I was from out of town Dan and Marty treated me like family. I cant tell you how happy I dealt with Dan in the front office and Marty in the bay. They were excellent and helped me to avoid purchasing a lemon and getting a great reliable vehicle instead. Thank you so much, very greatful and I will be sure to visit my local Tuffy shop next time I need my car repaired.

Scott D.

Ive been here several times over the past few years. The prior management was gritty, sarcastic, old school auto mechanic sort of attitude. I personally didnt mind it, but I get the bad reviews from that time. Things are much different now. There is a different manager, I guess he is returning after some health issues. Anyhow, hes a very friendly guy who discusses your car issues with you to get the full story of your car issues. The whole shop environment is different, and I recommend Tuffy.

Wally Gorczowski

I was changing oil in my Ford Fusion today and rounded off the drain plug. (I know, who still changes the oil in their own cars now a days) I put a vice grip on it and proceeded to really screw it up. I gave Mike a call to see if he could get me out of a jam. It was real close to closing time, but he said to bring it in and they would see if it could be removed. Ten minutes later - all fixed. (Thanks-Jesse) He even gave me a discount. Good people.

Shirley Podobailo

I have been a customer for years at Tuffy. When it was under the management of Mike service was terrible. Would wait for hours for a simple oil change. But now that its under new management, the service is great, 30 minuets for an oil change and i was out the door. I believe that Mike did not know much about cars or management. I would recommend Tuffy as a honest and reliable place to go now that mike is gone. And honest pricing.