US Post Office
| Address: | 75 Commerce Dr, Grayslake, IL 60030, USA |
| Phone: | +1 847-223-2787 |
| Site: | uspspostoffices.com |
| Rating: | 3 |
| Working: | 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 9AM–2PM Closed |
Location
Photos 1
Reviews 21
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Pan Yu LIang
I do not know who is behind the negative reviews, but do not believe a word. I am a customer who can tell you, this is an outstanding post office with polite, kind and responsible employees. They are helpful and I want to thank the management team to keep his or her employees motivated. They like their job, I live in Mundelein, and it takes me 20 minutes to go to the post office, and I do not care because I like going there. the staff is professionnal, patient, helpful and pleasant. ... Thanks for being helpful and professional.A gain ignore these bad reviews, go there you will see how nice and helpful the staff is, you will think of the good reviews like mine.
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Anonymous User
At the Libertyville post office a few miles away, long lines mean that more mail clerks come in to help customer. Not so the Grayslake Post Office, where the arrival of a large number of customers means its time to close all but one or two windows. If you want to experience the joys of missing mail, misdelivered mail, and complete indifference on the part of a postmaster when you call to let him know that letters with monetary value (Christmas cards, vehicle stickers) are missing, move to Grayslake and experience it first hand.
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Anonymous User
Try mailing something at the Grayslake post office. It could take up your whole afternoon. I was in line with 11 people behind me and we all watched as one clerk asked another clerk where a form (or some item) was. He did not know but offered to help her look. That meant two clerks looked for something while the third clerk was busy doing something else, but not actively helping with the long line of people. Try any other post office in the area for friendly and efficient service.
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Steven Lanham
There is a very good reason that this location is ranked as one of the worst Post Offices in the area. Quite simply, it’s terrible. Excessive waits and poor customer service are well documented yet there seems to be little desire to improve the quality of service at this location. My business requires a visit to this location several times a week (at different times) and there is never more than 1 or 2 people behind the front desk. It reminds me of the DVM of the past!
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Taylor Jaffe
I recently shipped a package that weighed 15 ounces from here. I made sure that the envelope I picked out cost a little over $2. Imagine my surprise when my total came out to be over $8. Turns out they had charged me over $6 extra for 2-day shipping that I did not ask for and did not want. Thats dishonest. I dont think Ill be using this post office again.
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Martha Radchenko
Extremely rude, unprofessional staff, long lines and if you complain to the manager to fix the situation the answer will be: "employees are union so its not easy to fire them therefore you have to put up with it or hit the road"... Now, I prefer to drive 10 min longer to another post office, or use fedex, trust me you its TOTALY worth it!!!
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JENNIFER Dawes
If it werent for Jason and Carol at the Grayslake post office who go above and beyond to find my pkge. that contains medicine that allows me to function I dont know what Id do. Yes, sometimes you have to wait. We have grown into a society that needs immediate results. I love my postal service. Especially, Jason and Carol.
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Brianna Peterson
AWFUL. The supervisor Rhonda, was unwilling to help or look for my package. My package had already been delayed and I needed it that day. She did not listen to a single thing I was asking or telling her about my current situation. Very rude and unprofessional. I will not be using this post office again.
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sana rizvi
Terrible, rude. I lost a package that was supposed to be delivered a week ago and called them. The lady picked up and told me they were closed and couldnt help me 5 minutes to closing. The lines are always extremely long and the people here are very lazy. Unacceptable. If I could give 0 stars, I would.
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Katy Hisrich
I have been here several times and this is the WORST post office I have ever been to. They are all consistently rude (manager included) and do not make any attempt to help the line go faster. They need to replace all of the staff with better ones that are more efficient and customer friendly.
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L thim
Called and sounds like a young guy picked up was rude, asking me "what you want man" then I have an attitude back he put me on hold n left like that until I hung up...If you dont like your job quit and give it to someone more deserving with better customer service
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Erik Boilesen
I dont know whats wrong with all the people of Grayslake that use this post office, but Ive never had any trouble with them. Always in and out very quickly, unless theres a line, which isnt the tellers fault, and all the employees are always very friendly.
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Jeff Herrmann
Of all the places Ive lived and post offices Ive had, this Grayslake post office has the best customer service Ive experienced. Theyre friendly and knowledgeable, and today they resolved a mail issue for me after hours on a Saturday.
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Chris Jones
Got an updated notification about a package I was expecting. Update said contact was attempted and note left at 5:51pm. I work from home and there was no notice. We have gone through new mail delivery people each week. Unacceptable
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zjww45
Wow! I dont know whats behind the negative reviews of the Grayslake Post Office. From my experience it is by far the best. Not only is it the fastest service!, the staff are the friendliest!
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SHERI ODOM
This post office has the worst mgmt ever!!! Rhonda never follows thru on what she promises & this is not the first time Ive had issue with them. Love the telkers bit mgmt Sucks!!!!
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Bill Rafferty
Ive never had a problem mailing anything from here. Everyone is friendly, helpful and professional. Earlier is better, but thats the same everywhere.
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Rebecca Steiner
Sometimes they get my mail and send it and bring it back to me. Rebecca Steiner
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Alex Szostek
Never had a bad experience, very helpful staff.
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Smetana Family
Always very helpful and lines move quickly.
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Eswar Bala
Convenient