Firestone Complete Auto Care

2521 Plainfield Rd, Joliet, IL 60435, USA

Address:	2521 Plainfield Rd, Joliet, IL 60435, USA
Phone:	+1 815-676-0853
Site:	firestonecompleteautocare.com
Rating:	4
Working:	7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 8AM–5PM

Location

Photos 18

Reviews 18

Andrew Esquivel

Ive had mixed experiences with this particular fire stone in the past few years that Ive used them. It really all depends on who you talk to. Most of the staff is pretty friendly and straightforward, but every once in awhile you can get someone was a bit grumpy. Their prices are higher than most other places, but their work seems to be good. I have a lifetime wheel balance and alignment, and I have it done once every few months. When they sell you the service they will tell you that its as long as you own your car, but when you come to get it done youll find that its as long as you own the tires. that means if you switch tires your lifetime wheel balance is gone. Like I said, it all depends on who you talk to. All in all its not like theyre a bad shop, but they can certainly stand to be a little more competitive price wise.

MAD8RAD

I Had an Appointment made for 9:00am. I was told it would take no longer than 30 minutes. I Showed up at exactly 9:00am. My car didnt go into the shop until 9:45. At 10:30 a woman was in the shop thanking one of the mechanics for "squeezing her in"(This may or may not be related, I didnt ask.) My car wasnt out of the shop until 10:45. (Also The place was not busy at all) I asked what took so long and the guy talked to me like I was a little kid and said an appointment isnt for the time the car can be serviced only to put you "in line for the next available spot" I have been to several firestone locations and none of them ever seem to take customer service seriously, I now only do my own vehicle maintenance or go to competitors since going to firestone does not save me any time or money(ever)

Jennafer Bargas

We had our car serviced here many times. This last oil change however the rear cover that protects the oil pan and engine area flew off while driving down the turn pike in Ohio. Not good. Took it back to Firestone when we arrived back in town. They stated they would replace it, two weeks later still no cover. I know that this may be a part that is hard to find perhaps but all this time the area under my vehicle is unprotected, not good. So I am still waiting for this to be cleared up......to be continued

Robyn Totten Shirley

Went in for an oil change, had a coupon for 19.99 they charged me $32. Said I had to pay extra because my car took 6 quarts of oil instead of 5. Really that much extra for 1 quart of oil?!?!?! Also told me I had a nail in my tire and it wasnt repairable ask me to buy a new tire. I told them no because I had a warranty on them and took my car to Discount Tire to have it fix. Discount checked all my tires and said there was nothing wrong with any of them. Do not go here trying to scam people.

Jeff Miller

Took my blazer in for an alignment and tire rotation. Rotation wasnt done at all and alignment still off. So we took it back again. Tires didnt get rotated again and alignment still off. This time the battery died. Was supposedly checked 2 days prior at that same location with no problems but now its junk. I had to buy a new one. 3rd trip, after a call to district manager, HOORAY tires got rotated! Alignment still off. If you hold my steering wheel straight you will change lanes.

Jr Figueroa

Its hard to find a good shop to take your car these days. Where you can get quality service at a good price. Firestone on rt.30 has been my shop for about 5 yrs. Now. They have been professional and courteous every time I have been there. The front desk personnel have been great. Keep up the great work!

wallet Rodriguez

Didnt even have an opportunity to get serviced by them but just walking in at 4:50 on a Monday and denying my service. Good thing theres NTB around the corner! Thanks for pushing me to a reputable company to service my vehicle.

Mary P Ayers

Tim Lambin was very accommodating to my mother -in-law Sharon Casperson. He was very helpful and friendly. Thank you for your service. We will definitely come back.

James Droste

Store always welcomes me and gets me in and out fast. Seem to be one of the most available in town always. If you want in and out quick this place is great!

Zach Gilbo

Great place for taking care of any tire and wheel needs. Mike has helped me out twice. Very professional and helpful. Decent prices. Will use again

Devan Perine

Kevin got me a really great deal and was super friendly. Lower prices than other Firestone Tires! Kevin is the best. Ask for him.

Herb Zite

Really great guys working here. Helped me fix a loose under car panel for free.

Michele Talley

Stood in the lobby for 20 minutes before someone came back and helped me.

Thomas Guth

Always fixed the problem never over charged!

Chancellor Carter

Not a bad place to get your car repaired