Elgin Toyota

Reviews 3

ER

Eric Ho

Summary at the bottom. Google review messed up my formatting. As a first-time car buyer, I purchased a 2014 Toyota Corolla LE today with the assistance of my parents. We had done extensive research into prices for this model locally and nearby states and found that Elgin Toyota of Illinois had the best prices. We exchanged many emails and phone calls with the internet sales staff prior to even visiting the dealership and they were courteous, prompt, and patient. We corresponded with Erica primarily and briefly with Nancy when Erica was off. The local dealers had suggested that there might be very limited inventory of the Corolla at the internet price that we were quoted. We decided to make the two-plus-hour trip understanding fully that we might come home empty-handed. At Elgin Toyota, we met Marlon Poole, the sale manager. Not only did Elgin have the Corolla that we wanted, but they also honored the price that they quoted. We did not need to go through the negotiation process at all because all of the email correspondence was kept on the computer. Marlon took his time to explain everything to me and made the buying experience truly wonderful. Let me list some of the things he did: He helped me decide on the color of the car by telling me about how the Slate Metallic color would have a higher projected resell value than Brown Sugar, the other color that interested me. We had been trying to decide between purchasing and leasing the car. Marlon comprehensively walked through the math with us and helped us decide on purchasing the car. After deciding to purchase the car, the dealership cleaned the car, but upon inspection I found that a small part of the car wasnt completely clean and needed some buffing. When I let Marlon know, he immediately went back inside, found a microfiber cloth, and started buffing the car (and in fact found spots that I hadnt even noticed). He also advised me to use microfiber cloths along with other useful information about how to keep the car well-maintained. One thing I really appreciated was that Marlon told us at every step what he was doing and what it meant, which made the process feel transparent. He was also very friendly, personable, and dedicated to making our experience as comfortable as possible. Later, we met with the Finance Manager, and because we had done our homework and worked with other Elgin Toyota employees like Erica and Marlon so closely, we were able to quickly wrap up the purchase with financing. Again, the finances were made very clear. In the end, I drove off the lot with a new Toyota Corolla LE, along with Toyota’s standard 2 years of free maintenance, and also a guarantee from Elgin that the first time I get a dent or ding on my car, they will fix it free of charge. All in all, I had a great experience buying the car; as Elgin Toyota is upgrading to a new location soon, I can only imagine that their inventory and service will be expanded. Summary: Prices: 5/5 - Outcompeted local dealers without hassle. To be fair, we had already done a great deal of homework with internet salespeople, so your experience may vary. Service: 5/5 - Everyone we interacted with was professional, was friendly, and communicated with clarity. Car Condition: 4/5 - I dont actually really have any reason not to give this 5/5 but I just feel weird putting 5/5 all the time. I would recommend Elgin Toyota to friends and family.

C.

C. Park

Horrible management! I want to give negative stars but i am giving two stars because of service manager Johnny. He is the only person who actually has professionalism at elgin toyota. My car buying experience was very straight forward and easy so I was very happy to drive home with a brand new camry until I found a deep scratch on the roof. So despite the fact that i live in skokie I took the car back to elgin. I got a call from them couple of hours later after I drove off with the loaner. I looked at the scratch in the garage and they seemed ok so I drove home. The scratch came back when I got a hands free car wash couple days later. So i spoke to the general manager over the phone explaining my situation and the inconvenience this has caused ( wasting my precious time and money) however, all he said was to bring the car back... when it shouldve been fix correctly instead of putting wax on it. I honestly thought I was talking to a robot...did not want to waste anymore of my time so I ended up getting a touch up job for $100. I thought the problem was fixed but the Problem does not end there. I heard an object rattling or rolling around inside the middle compartment under the stereo so i took the car back there again when I could be generating more finances at work... When they took it apart they found a screw just rolling around inside so when the car is moving or stopping I was able to hear that annoying sound of screw rolling around inside of a brand new car. Now finally, the service guy name Dennis who checked me in has made a false report on the invoice saying that the screw was installed back to its original place. Before I left the dealership I wanted to know exactly where that screw came out of but nobody had an answer. So Johnny the service manager who has helped me investigate this matter made a phone call to technician and found out that the report was not true! The screw just never was put back to the right place as stated. The tech stated that it was an extra screw rolling around inside. I still have the false invoice that the service guy name Dennis made up but the dealership insisted of sending me a revised invoice, srew and $20 bp gas card. I felt like I am asking this dealership, the management for free bees... I felt humiliated when I got the bp $20 gas card. I lost so much, $400 for missing out 2days on weekdays 1st visit for the scratch 2nd for the screw rolling around inside of my brand new car. 3rd my precious time was wasted when I couldve done something more productive. I would not recommend this dealership. Bottom line is that I purchased a brand new car with deep scratch and a loose screw then I was humiliated and lied to with incomplete job of paint repair and false report on the invoice. I also appreciate your generosity for sending me $20 gas card which I gave to my teenage cousin. That totally made up for the inconvenience and it surely compensated for the damaged car Ive purchased and horrible experience from the management. That $20 gas card is nothing compared to what I went through and how much money I lost. This tells me and all of future potential elgin toyota customers not to spend money their hard earned money. Because to elgin toyota management, customers are just annoying bums soon as the deal has been closed and sealed.

AN

Anna Terenzio

WORST PLACE EVER! DO NOT GO HERE WHAT SO EVER!! BUYER BEWARE!!! First off, I am being to generous by giving you 1 star because in reality you shouldnt be in business! I bought my Mazda 3 from there and I regretted it ever since. The process of buying the car was such a hassle and they did not want to negotiate with us at all. That being said the car was in good condition for the price and milage therefore I went ahead and purchased they car with the extended powertrain warranty they offered. Again WORST MISTAKE EVER! After barely having the car for 3 months the clutch and transmission blows on the vehicle. Knowing the clutch wouldnt be covered but transmission would be under powertrain. I had it towed to my specialized mechanic and he said they both needed to be replaced. OK, well since the transmission would be covered I thought it would be a great idea to bring it to the dealership since it has warranty. WRONG!!! It was towed there and there service department told me it was the throw out bearing and clutch that needs to be replace and not the transmission. After literally arguing with them for a week they wanted my permission to work on the car and take it apart to do a deeper diagnositc. I said yes and they did the work and then continued to tell me it was the throw out bearing and clutch that needs replacement !!!!! so forget it they were charging me $1200!!! for the work when I could have taken it somewhere else if I knew it was only the clutch that needed to be replaced, i would have brought my car elsewhere for half that price!! LOL since I had no other option I gave them the ok to fix the clutch etc.... Funny I find out after they put all the work together they heard a noise and guess what!! the transmission needs to be replaced !!! and what other can I say but I TOLD YOU SO! that being said now they have to wait for a someone to inspect my transmission and now have to wait for the extended warranty to give them the okay to replace it. AGAIN THAT BEING SAID, i barely put 1k miles on the car. Its now been a little over 3 weeks and still no car and worse of all NO CALL BACKS! This dealership has the WORST CUSTOMER SERVICE. I never received phone calls from them in regards to my car. I constantly had to call them and constantly only received voicemail boxes! It is impossible to reach someone directly when you call. It is also very very unprofessional to know that the assistant manager, Rudy, who was working on my car since day 1just disappears on vacation while working on my car and no one calls me to inform me nor keep me updated. The service manager Johnny does not help also! Th front desk girls are also extremely rude and transfer my calls while I am in mid sentence. UPDATE: received a call back but nothing more but bad news! transmission came in over a week later and its damaged.... now to wait another 2 more weeks for my car to be done. I understand Rudy has been helping me out greatly but its ridiculous at this point. PLEASE PEOPLE BEWARE!! GO ELSEWHERE AND SAVE YOURSELF THE HASSLE!!!

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