Public Storage

3120 Vimy Ridge Dr, Joliet, IL 60435, USA

Address:	3120 Vimy Ridge Dr, Joliet, IL 60435, USA
Phone:	+1 815-782-3756
Site:	publicstorage.com
Rating:	4.9
Working:	9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–5PM 9:30AM–5PM

Location

Photos 12

Reviews 19

ricky bobby

I worked w/ Tanicia the first day that I arrived to get information about the facility. It was lunch time for her and she willingly ignored her ever starving stomach to wait on me, which I must say that there are not to many people in customer service who would go walk me through a facility to show me the accommodations that Public Storage offers. I had a pleasant experience with Tanicia and once I had my belongings ready to move, I returned to acquire a storage unit and that was when I had the opportunity to meet another team member named Candice whom was ready to answer any questions that I might have and also assisted her partner Tanicia so that I could get the unit I desired in a timely manner. Over all, the customer service is what sold me to the facility. The company should be very proud to have such great employees to work for them. Eddie

Ean M

Renting a storage unit is not something most people associate with being a memorable or pleasant experience, but this time was different. I have rented storage units all over the country because my occupation necessitates travel, this is the first time that I have rented with Public Storage and let me tell you, they may have a customer for life. Traci assisted me with the reservation process upon my arrival and it was the most pleasant and efficient customer service interaction Ive had at any business. Beyond that, very clean location and you can tell its maintained properly. Its not something you think about often but it is reassuring knowing that your property is being taken care of by people who care about their job. Outstanding.

Mary Roy

We have been at this current Public Storage for several years. Not only do I like the indoor space that is temperature controlled, it is also very clean and well kept. It is nice to have availability of carts when carrying heavy loads. The best part for me is the outstanding customer service by Traci. She is so kind, accommodating and helpful. She even greets you with a smile and addresses you by your name when she sees you. I have spent a lot of time at storage lately down sizing to a smaller unit, and Traci has been there the entire time for me to offer assistance and has given great suggestions. I truly appreciate her, as she is a wonderful asset to the business. Thank you Traci!

Bklein31

Pros-The manager Traci is always very nice and helpful. I have been renting 2 spaces here for about 3 years and its always clean and the items they sell are always stocked if you need something. Cons-Sometimes the keypads or the bay doors have problems, but overall they keep up with it the best they can. Access has been limited to office hours in cold weather because they are worried about the sprinkler pipes freezing. Just plan accordingly in the winter.

Eugene Anderson

Hi, everyone I must say im grateful we picked public storage. We had problems with our reservation an Traci was there to save us. We had to reschedule our reservation date. Which she did with no problem. When we arrive on the 21 of Aug is when we meet traci in person. She very knowledgeable of the facility environment and the rules. Traci Explained all the rules an paperwork with ease an made it very easy to understand. Glad we choose public storage.

Cheryl Casper

We just yesterday needed a storage building. I used my I pad to find one. I ended up at property number 25589 and was greeted by Traci. What a wonderful experience and she was so helpful to us at this stressful time of moving and storing our belongings. The experience could not have been better and I would recommend Public Storage to everyone, especially at this location.

Kevin Shain

Location is very easy and accessible. Great, fast service, hadnt even filled out the rest of the information and already had a call confirming my reservation! Super friendly staff, Traci was very helpful and on top of things showing my space, and going through/signing the lease very easy, fast, and professionally. Traci is very friendly, thorough and exceedingly helpful!

Christina Simmons

I absolutely would recommend this facility if you are looking for excellent customer service,, quality and cleanliness. The store manager Traci explained everything in detail and made moving in extremely easy during such a stressful transition. She was very friendly and helpful! Access to my unit is easy and secure. I love it. Thank you so much Traci!

GM DOCNICE

Excellent experience. Very nice and clean storage facility. Customer service rep Traci was very knowledgeable, helpful and friendly. I would recommend this location to all my friends if they have future storage needs. Although I might add that there be more adequate lighting outside during evening storage trips, my overall experience was top rate.

Hannah Robinson

My stuff has been stored here for a year now. Traci helped me get set up over the phone and in person. I was pleased to see her after being deployed for a year. She was helpful in making sure everything was how it should be. I opened up the unit and everything was as I left it. Im very happy I chose this storage facility over any other.

Mark Dolbee

The manager on duty, Traci, was very nice & professional. She set up my rental agreement very quickly, at a very competitive rate. Traci explained everything in detail. The facility was clean and inviting. I am very satisfied with my decision to rent with Public Storage on Essington.

Robert D Stabler

Traci is amazing! She make sure that I knew how to get into my unit how to use the gate code and informed me of everything I needed to know to have a great storing experience. I really appreciated the time that she gave and helping me get my unit and a fast and timely.

Raul Diaz

Hi. I was very happy with the customer service at this particular location. Tanicia was very informative on how things worked for a first time user. She was very pleasant in her details and instruction. Look forward for more great and friendly service in the future.

Mina Montes

Ive been a client at the Vimy Ridge location in Joliet for 6 months now and almost always am greeted in a welcoming voice by Traci. Traci is always courteous, knowledgeable and attentive to me. Always a pleasant personality. She keeps the location in tip-top shape.

Jerad Abbott

I would recommend this location for your storage needs. Traci is very knowledgable and will walk you through the rental process. The facility itself is very clean and well maintained. I look forward to continued quality and service with Public Storage.

Anonymous User

Customer Service from location office is okay at best. They rarely answer phones - the line is always busy. The office is closed quite often during business hours leaving you waiting indefinately if you need help. Place is clean and seems safe.

Drina Foster

This is my first experience with renting a storage unit. Traci was Very helpful and very friendly with explaining the process step by step. Its Good to know its someone who works at this Vimy Ridge location that cares! Thank you so much, Traci!

Marcus Tillmon

I recently rented a storage space from this location and the rep.Traci was so helpful, insightful and friendly. I would definitely recommend this location to anyone in the area looking for a storage location. Keep up the great work!!

Louis Bailey

Thalia is a wonderful customer service rep. Shes kind, thorough and accommodating. As a businessman who handle numerous Contractor trades I can honestly say I wish all of my business interactions were as pleasant.