US Post Office

Address:	19934 Wolf Rd, Mokena, IL 60448, USA
Phone:	+1 708-479-9431
Site:	usps.com
Rating:	2.6
Working:	9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM 9AM–1PM Closed

Location

Photos 1

Reviews 14

phil man

IGNORANT and RUDE TIMES 10!! Mokena Post office is the worst Post office ive ever been in and Ive been in them across the whole country. This CYNTHIA person wouldnt take my package because she couldnt affix the clear plastic customs pouch flatly on one side of the box, she had to wrap it over one edge of the box?? Because i didnt know any better i re-packaged the whole thing- wasted all that tape, packing material and MY TIME!!! (back and forth to the facility twice!!) Now I know better and would not stand for such ludicrous behavior-- I have what is now a successful online business and in the early days i had to go all the way to Tinley Park to avoid dealing with those 2 butt-h*les that work there. I spend thousands of dollars a month on shipping with and without USPS and luckily I have a daily pick up now at my home--Thank Goodness!! If i didnt, I would make it my MISSION to have them removed from having any dealings with the public .... Cynthia clearly hates her job and is a very unhappy woman, i hope they, or someone with authority, reads all these GLOWING reviews and gets that place in shape.. shame on them for putting a bad mark on our communities reputation..

Anonymous User

This is by far the worst post office! The people are rude as can be. I requested that my tax payments be postmarked, Cynthia, the one everyone else is complaining about, threw my payments in the bin. When I asked again, to have them postmarked, she RUDELY scolded me telling me that the entire bin would be postmarked with todays date (4-17-12). Again, I asked her again to postmark them in front of me, she then picked up the entire box, picked 2 random envelopes and stamped them practically with disgust. This is NOT the type of service one should expect, however is the norm at this post office. And to date, 4/30/12, neither Illinois or the feds have cashed their payments suggesting that they havent received them. I am seriously concerned about the lack of professionalism at this post office. I would suggest going to Frankfurt if you need anything from the post office. I was lucky enough to be served by one of their employees assisting the Mokena PO, he was TOTALLY different. A total pleasure to deal with. STAY AWAY from MOKENA PO!!!!

Anonymous User

Dont employees at Mokena Post Office have to be helpful and courteous to customers? I have been in customer service for over 35 years and I would never treat my customers in such a rude condescending way. They should beheld accountable for their behavior but apparantley they have noone to answer to.They can barely answer a question and when they do youre made to feel like youre putting them out! I know I am not the only one that feels this way as every time I go there someone is complaining about how rude they are and no one wants to ever deal with Cynthia, yet she keeps her job why?? I guess they dont have to adhere to a customer service program and can just keep getting by with their bad behavior and suffer no consequences....must be nice especially considering we pay their salary!!!! I will go to U.P.S. and never give them another penny of my money..............M.R.

Tommy DP

I dread going to this place, and have walked out on multiple occasions due to the fact the line is perpetually long, regardless of what time it is, and there is always one extraordinarily slow person working. Its not just one person in particular--this is has been going on for years. There could be 12 people waiting in line, and still, one person will be handling everything. Going here is a bit like going to the DMV. The New Lenox PO is much better and faster, but sometimes I have to pick up a package that I wasnt home to sign for. The last one got lost, they called all the surrounding post offices, couldnt track it down, and then called me an hour later to say they found it stuck behind a door. Seriously?

Anonymous User

Wow what a slow AWFUL post office. DO NOT mail anything that needs to get somewhere fast. I mailed something to joliet...it took 6 days... I could have walked it there faster! Also Watch out for the african american woman, names "oh well" she works the desk. Shes a real..well..you can fill in the blank. her license plate is oh well..if you see this car you might as well turn around. I have seen so many people leaving mad (including myself). too bad shes a black woman and can never be fired :(

RetroGroovyDeals Golden

This my favorite post office! Everyone is super friendly and professional. The postmaster greets the customers and makes sure that this location operates efficiently. My packages are always scanned in and delivered to my customers with lightening speed! My local carrier is Ray out of the Tinley Park office and he is the BEST! Between Ray and the Mokena Post Office my perspective of dealing with USPS has changed 100%. Thanks, Thanks and Thanks again!

Heather Walles

I just now walked in at 2:30pm on a Friday. The window was half closed. I waited for 5 minutes and watched three other people walk in and walk out. I called while standing in the lobby. A man walked up and said they were closed. He could not prepare what he was working on and help customers. Please either post a notice or lock the door so people dont stand around wonder what is going on.

They have to lose that bureaucratic mentality and serve the customers, I mean they are going under and the over 45 yr old employees dont get it. There is a black guy that works and fills in at all the Lincoln way post offices and hes the best, no BS and hes younger and has no attitude and knows what hes doing.

doughboy11234

It was awesome! I sent a package to the wrong location. A guy on the phone talked me through what I had to do. Total nice guy who wanted to help me. Wow.

Keith Carter

Better than it has ever been. Must have re-staffed after so many complaints of the old lady.

none none

Really busy, always a line, employees arent usually in the best of spirits.

Terria111

Courteous and efficient! Easy in and out, too.

Kartik K

Bad attitude from one of their lady employee.

Joanne Jager

Not very friendly, very slow!