Firestone Complete Auto Care

Reviews 3

KA

Kathryn Gustafson

First off, let me say that I have NEVER come across a more knowledgeable or caring auto repair establishment than what I found at this location tonight. I am not from Moline, but I sure wish I was because places with the honesty, knowledge, and integrity shown by the staff there are not easily found in this industry! So, while the following is a long account of my experience, it is one that is due for going above and beyond. Tonight (Sunday night), we were traveling over two hours home after an overnight visit in Bettendorf, IA. My vehicle became incapacitated with a horrible wheel grinding noise that sounded as if my tires were going to fall off. Being it was 3:30pm on a Sunday afternoon, I knew my chances were slim of finding anywhere open. I felt my desperation grow as I called around only to find that the two locations that were open at that time (Tires Plus and Firestone) both were booked solid. However, the associate on the phone at Firestone told me to bring it in, and they would assess the situation. It took me over a half hour to drive the short 2.8 miles with my car grinding the entire way. I just knew that we would be stranded in Moline, even though it was imperative I make it home for an important appointment the next day. As I pulled in after 4:00 pm, I was greeted by Lindsay and Kaylee, who immediately took my vehicle in to be inspected by Chuck. It was in horrible shape, and even they werent sure if there was much they were going to be able to do for me (I have a Mercedes, and the parts would not be available probably until the next day, they shared before taking it in.) I began to call around to rental car agencies and AAA for help, as I felt the worst was inevitable. What happened next not only surprised me, but the integrity, honesty, and the desire to show human kindness (which is rare in some of todays commerce businesses) floored me and humbled me greatly. Chuck and Lindsay (I believe it was Lindsay) took complete ownership and care of looking at my vehicle. They assessed I had an issue, that while couldnt be completely repaired, could be worked around to where we were not only able to get back on the road to get home, but we were able to do safely. What has made my gratitude even greater is the fact that even though your establishment was so incredibly busy, and had other vehicles well ahead of us, your staff seemed to really care about the plight we were in, and they seemed to drop everything to take care of us. Not only did they keep us updated as to what they were finding, but Lindsay even took me over to a "sight" board that showed me exactly what was going on, and what had broken, in my wheel so I would understand. Then, Chuck came and showed us the part that was broken, then also told us what needed to be done. It was clear Chuck really knew his stuff. They even made sure that my vehicle was 100% good to go before they even let us back in it. WOW.. just wow... I am so grateful to have had this experience tonight. Not that I was grateful for my vehicle being in peril, but I am so grateful that your staff not only told me to come on in, even with them obviously being so busy (and I can now see why they are busy), but I am SO grateful it was THIS store that we happened upon. Chuck, Kaylee, and Lindsay turned a situation that could have ended up seeing us not only having to spend the night, incur those expenses, but I also would have missed my appointment, into one of the BEST customer service experiences I have EVER experienced to date. Thank you, Firestone, for your help tonight. I am so grateful you were there. Instead of State Farm taking the credit for the following statement, may I say that for us tonight, "Like a good neighbor, Firestone was there." And yes, you were. Thank you so very much from the bottom of my heart. You didnt have to help, but you did. Thank you.

CO

Cody Diecks

Ive been a customer at Firestone multiple times, and I dislike Firestone. Price is way too high. They keep your vehicle longer than needed, this causes you to pay more than necessary. I really dont like using the word hate but I strongly dislike this company, because I went in one day to bleed my breaks, I waited 3 hours, they finally came out and said they could only bleed the back breaks but, could NOT bleed my front breaks, because they could NOT open the front vaulvs. But they still charged me the full amount $85-$90. Bleeding your breaks is as simple as someone pumps the break pedal and another person opens and closes the break valve. Takes about less than 5 -8minutes per break. They told me they give free break inspection I said ok do that for me. All they did was get into the car and pump my breaks. Then asked if I would like them to do a further inspection I said ok. They took off the front wheel and looked at the break pads then they told me that would cost $200+ just to look at my breaks. $200+ for less than 5 minutes to look at my break pads. Something I could do myself and I have done myself. The reason I took my car in was because I could not open the vaulve because Im limited on tools. An further more the staff could not tell me exactly what was the problem with my breaks. They suggested that I change my break pads and my break rotors for around $400+. Break pads for a pair of 4 cost $20 or less. Break rotors cost $20 a piece. Could take about 30 minutes to one hour to do both sides with right tools and knowledge. Why $400+ I dont know. Also they suggested new break lines, New break calipers, new rear break drums, new break boster and a new break solenoid. Im not a certified mechanic, but I do know enough that I do not need any of that stuff the only thing I needed that I found out later was a break sylinoid. This fixes sinking break pedal or you could have a leaking break line. Those are the only 2 reasons why your breaks sink to the floor. But Firestone took advantage and spent my money on things I didnt need. Another car I took in so they could replace my wheel bearings. Just one of them cost me $280 and took them 3 hours to do. Thats not including the wait time, I waited 1 hour before they got me in but no problem. They fixed the wheel bearing 3 days later something happen and it broke again while I was driving straight down the road. I had another shop replace a different wheel bearing on my car it took them 30 minutes and cost me $80 including the wheel bearing that cost $20-$30. Firestone is redicules. I will never go again to firestone.

MI

Michael Bogguess

From: Michael My experience with this company has also been extremely poor. even though I have had appointments everytime, It seems to take longer and longer to get them done. they once told me an estimated wait time of about 2 hours, after being told this I went over to the mall and walked around to pass the time. When I got back I noticed my car was on the ground no one was working on it. I figured my vehicle was done. So I asked them if it was done, they informed me it wasnt and told it would be another hour, they were fixing the break pads and rotors. like the gentlemen before me wrote, it was way over priced and took them 5 hours to finish. I stayed and continued to watch as they did nothing to my car for an hour. after standing there a full hour I started to get very irritated flagged down one of the workers and asked why no one was attending to my vehicle. he claimed they were very busy. they were not, they are just extremely lazy. well over half their work force was standing along the sides talking to one another about everyday things. How do I know this well I decided to take a stroll around the store and all I hear is laughing and jokes and very little work being done. I continued to heckle the cashiers at the front desk. when all was said and done it cost me five hundred dollars and mostly because of the "time" they worked on the vehicle. I told him I wasnt going to pay for the extra hours they worked on the car, because they told me it would only be two and in the first two hours all they did was pull my vehicle inside the shop. they then said they wouldnt release the vehicle if I didnt pay. their lack of motivation and professionalism is astounding to say they least. this is by far one of the biggest rip off shops you can go to, to get your car worked on. I would of given them no stars if it didnt require at least one to post this on the site, just so the next person reading knows.

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