Firestone Complete Auto Care

320 W Kimberly Rd, Davenport, IA 52806, USA

Address:	320 W Kimberly Rd, Davenport, IA 52806, USA
Phone:	+1 563-265-6039
Site:	firestonecompleteautocare.com
Rating:	2.3
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–6PM 8AM–5PM

Location

Photos 17

Reviews 6

Nick Fredrickson

It took almost 3 hours to install tires that were projected to take 60-90 minutes, not very considerate of my time. There was a tire pressure sensor that was broke during the installation I was charged $80 to replace. I was told all 4 pressure sensors were "seized" and they were able to save all but the one (this was 2 1/2 hours into the 90 minute installation). This is the 3rd set of tires I have put on this vehicle, the last set was done at a GM dealership, and had no problems with the sensors. When I asked why they needed to remove the sensors, I was told to balance the tires, you need the sensors in to balance tires, THEY ARE THE VALVESTEMS...... I was told my battery needed replacing. Battery is 2 years old, stickers on the TOP OF THE BATTERY, still holding charge, made it through a rough winter where it sat in a parking lot, un subzero temps for a week and started right up at -20. So I was told it may be my alternator. My vehicle diagnostics showed charging system charging between 14.2 and 15.0 volts in last 30 days, battery holding 700 CCAs and 13.8 volts. My brakes were suggested to be changed in the near future as well. I replaced front and rear brakes myself, 15 DAYS PRIOR to the tires being installed...... Funny that the brakes were not noted on the service report...... When I finally left, the NEW TIRE PRESSURE SENSOR WAS NOT SYNCED UP TO MY VEHICLE! It takes the vehicle 20 minutes of driving to register so the tires are up to running temperature, of course after 20 minutes of driving and 2 phone calls I was almost home, 40 miles from the center. Just return to the Auto Care Center to have it synced up to my vehicle and all 4 pressure sensors homed out the their proper location on the vehicle, because that was not completed during the install either. Simple thing that I do when I rotate my tires at home, takes all of 5 minutes TOPS!!! I arrived at the Auto Care Center at 1:25 pm for a1:30 appointment, and left at 5:30 pm the second, and final time. Totally felt like they were attempting to take advantage of a fool, and felt sorry for some customers that go to this particular Firestone Auto Care. I will NOT go back. I am behind Firestone tires 100%, but not this Auto Care center.

David Harrington

Until the last eighteen months I have been a loyal Firestone customer. However, over the past eighteen months things at the Davenport, IA location have changed. In October of 2016 I purchased a new (new to me [used]) vehicle and had the mechanics at your Davenport location inspect it. The initial estimate I got, which was left on a voicemail, was a quote for around $800. When I later called back for the go ahead, I was asked to confirm over $2000, which caused an issue. After that, I had issues when I came for other repairs and misquotes. Another driving factor of my loss of business was a mechanic by the name of Bill, who was always condescending and aggressive to the most normal of questions, as if he was always hiding something. Another factor I ran into, is after I had the vehicle serviced for standard things (oil changes and alignments) I would drive it home with it feeling off, and lo and behold something new was broken. At this point I brought it to a local mechanic who verified my parking brakes had been damaged strangely and were stuck in a locked on position. Fast forward a few months and I had a tire rod snap, and puncture through a rim, which apparently the mechanics at your shop missed. They then tossed my rim, hassled me over the new one, lost my hub cap (so I have been without) and then charged me fees for warranty to work that was obviously their fault. Now we move to current times where my tires which your company put on are now consistently going flat. I am now finding out that my aluminium rims were never sealed and there is corrosion between the rim and tire because of this. Your Davenport department is the worst business I have ever gone to (automotive or otherwise). I feel robbed, cheated, and lied to. I cannot use my warranty on any part you have installed because your employees cannot be trusted. I have been spreading this news to any and every person who will listen. From my direct family and other contacts you have lost over 10 customers to this store alone.

Crystal Hamilton

This place is a joke. Took my vehicle in when it was 8-9 years old and told them I thought it was the tie rod that was making a noise. They said no that wasnt it but there were several other things it COULD be which came to a total of $2300. Ummm No. Turns out when I took it somewhere else it was the tie rod. If they would have fixed it at Firestone it would have been under warranty. I havent taken my vehicle there for a couple years. I just took it in for an oil change somewhere else and they mentioned the fuel filter needed changed because the original one was still on it. Well guess what....Firestone charged me around $100 to change it about 3 years ago. I guess they FORGOT to put it on. I now will always make a shop show me first what is the matter and I will request to see the new parts ON my vehicle. I will never take my car here again.

Robert Schauer

Bonnie hanz with Robert schauer place was better than expected, Bill palos sales got us in for a alignment on our jeep.and when we ask do they price match. Bill replied tell me what you have .we discussed we could get our tires for $$$ at discount tire.and Bill palos had a better tire for a bit more. So we told him to do it all tires and alignment. So we walked around the mall for 2hrs to kill time. When returning to see our jeep was done we looked over all the paperwork and noticed that we didnt have one of our old tires that was the only problem. Mike Atkinson found our old tire and gave us a safety tip when we leave and closed out our bill $$$. Megan Riley was very helpful as well when we asked a question on our paperwork related to the alignment. It was over all a great experience and looking forward to coming again.

Brian Halligan

Well I bought four tires today. Nice tires, place looked professional. Workers were nice but they gave me a quote of things that were wrong under my tire. Great to know however the prices of just the parts were $1100.00. So I went to Auto zone and showed my quote for the parts. It totaled to $330.00. He was blown away because he told me that they supply Firestone with their parts. That is over 300% mark up of the parts I could get as a customer. Labor was over $1100 too. Makes me want to get other quotes to compare. Anyway I am not to happy. I dont like their mark up process and probably will never come back for any reason just because of that reason alone

Veronica

Excellent Customer Service!!! I had a check engine light (yikes) on a 1yr old Jeep, so I was not happy. I stopped in to see them (after having a rather less than stellar encounter at the Kimberly Jeep dealership). Mike was very professional and explained to me my options for diagnosis and even could squeeze me in the next day. I ended up coming back a few minutes later just to try out the free engine scan to see what codes it might be throwing. Megan ran out to check it and in 5min she had run the scan and fixed the issue!! Excellent team work there!! Thank you!!!!!