Mail Works

1807 S Washington St #110, Naperville, IL 60565, USA

Address:	1807 S Washington St #110, Naperville, IL 60565, USA
Phone:	+1 630-355-1200
Site:	mailworksnaperville.com
Rating:	4.4
Working:	8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–4PM Closed

Location

Photos 21

Reviews 9

Jeff

Ive been a customer of Mail Works for over 8 years. Ive always found Mail Works to be a solidly reliable place to receive and ship mail and parcels from. With Bob now in charge for the past two years, it is even better. Bob is intelligent, friendly and helpful to all. He brings an added level of interpersonal sophistication to his communications and transactions with his customers. As an example of "going the extra mile" for their customers, about a year ago I dropped my keys in the store just before closing. I called and Bob stayed 30 minutes past closing just so I could retrieve my keys. They always get the job done well with the bonus of being a pleasure to visit. My personal view, for what it is worth: Other, the major corporate owned, pack & ship places may be fine too, but the more successful independent small businesses there are in America the better off the vast majority of us will be. Mail Works is just that sort of a local business. Btw Just read the anonymous neg review below. That was not Bob. Check out the Illinois Secretary of State site. Apparently, Bob formed his biz in Nov.of 2010 and all has been smooth since he has been there.

Clara Cappello

When you step into Mail Works you immediately get why Bob and Tania are so great. They treat everyone like a friend or family. Every customer is helped in an individual manner and you leave knowing the items you just shipped are in great hands and will arrive in excellent condition. They also provide a plethora of other services like packing, mail box rental, resume services, eBay selling, scanning, faxing and printing. They also sell moving boxes, office supplies, greeting cards and the most yummy snacks from Naper Nuts & Sweets. Its rare in this day and age to find a place of business that really cares about its customers. Mail Works is a ray of sunshine in an otherwise bleak forest of customer service. Not only are they very knowledgeable and helpful, they go out of their way to make your day. So if youre looking for a place to just drop off a package or you might need something to really get there overnight. Stop on by and let Bob and Tania help you out. I promise you will leave with a smile, a good feeling about your package delivery and maybe even a sweet treat or two.

Anonymous User

On Jan 4, 2010, I shipped an small item to Germany. I was asked the value, $50, which I assumed meant It would be insured. This was a wrong assumption. I was never asked, "Do you want to insure the item?" Another customer asked if he could help her get something out as the Fed Ex driver had come into the store. He set my envelope aside with the mailing label and said he would finish it up later. The envelope arrived in Germany empty! I assumed he would TAPE IT SHUT! My husband said there was no tape closing it up and no evidence that it had ever been taped. The owner blamed it on customs and told me he can do nothing to help. If you use this business for shipping, package it yourself. Better yet go somewhere else. New owner is very patronizing.

Michelle Melcher

I debated driving to the post office but opted for the closer option at Mail Works knowing Ill pay $1-$2 for my convenience. I was shocked when I was charged $7.16 for a 12 ounce, 9x12 envelope. I questioned the cost and asked for the flat rate envelope to help lower the cost. I was told that the flat rate is "$9-something". A quick check with the post office shows that the postage on that mailing would be $3.29 and there is a flat rate envelope for $5.75. Im a small business owner and I like to frequent other small businesses, but a mark-up of greater than 100% is gouging so I wont be back. The one positive is that the man working the counter was pleasant in his dealings with the customers.

Pritesh Patel

I just love this Place. It is very convenient for us to ship our daily routine. I go here from last 10 years and I have been receiving an excellent service from this place. This Place is managed by new management now and they are very friendly and helpful to you. This is the best neighborhood store you should count on.... Me and my neighbors we just love this place..

md2128

Have shipped 3 items in the past 90 days. Very easy work with, pleasant and much better than the ups store at 75th and Naper. Good people. Support your local business.

Dennis Alifantis

Awesome company ! These folks really do a Top-Notch job with their friendly service as well as showing you how much they care by going the extra mile !

Kamina Virastranoae

Lovely owner and shop! I found some lovely candles and my mail was delivered promptly. I love supporting local businesses. Kind people.

Luke Weaver

great serviece