Sears Auto Center

9411 N Greenwood Ave, Niles, IL 60714, USA

Address:	9411 N Greenwood Ave, Niles, IL 60714, USA
Phone:	+1 847-803-7528
Site:	searsauto.com
Rating:	2.7
Working:	8AM–7PM 8AM–7PM 8AM–7PM 8AM–7PM 8AM–7PM 8AM–6PM 10AM–5PM

Location

Photos 7

Reviews 4

Adam Arbuckle

My experience started out with calling in to schedule in oil change at 6:00 PM. I got there at 5:45 PM, and they took my car right away. I ended up sitting there and waiting as customer after customer came in after me and left before me, also for oil changes. I began to wonder what was going on while I was there. At one point, I heard them take my car out and accelerate it pretty fast around the building. At about 7:30 PM, they finally told me my car was ready. The guy said "Sorry it took so long, we had appointments". After leaving, it started getting harder to shift. The clutch pedal would go all the way down to the floor and not come up by itself. I called in to report the issue and the employee said "Stuff happens all the time, I changed a dome light and all of a sudden the car had exhaust problems". I dont care about someone elses problem... you guys had my car for 2 hours, accelerated it hard around the corner when you "had to pull it around for additional checks" I get my car towed to Sears because the manager said they would inspect it and see what could have happened and that he would give me a call back. I called in later that day and they said the manager had left for the day. The next day I call in and the employee says "He wont be here until Friday, he called off sick". He called off sick from Tuesday through Friday? On Wednesday, I call in and an employee said Sears was not going to do anything because they did an oil change and wouldnt effect that portion of the vehicle. "Ok, I get an oil change isnt going to affect that, but the employee drove my car fast around the building. Was that necessary?". The employee told me "Well we have to pull the car around the building to bring it to a different bay for different checks". Different checks? I thought I told you I just wanted to get an oil change? After about 2 minutes, the employee started getting loud with me and kept interrupting me every time I tried to talk. Wednesday after I get off the phone with the rude employee, I decide to call corporate for Sears auto Center and open a claim against the Auto center. The representative mentioned she would contact the Store Manager and have them reach out to me. I called back twice and here we are on Thursday of the next week and still no word back. Not one call from either corporate or the store manager? On the first week after dealing with the rude employee and contacting corporate, I ended up paying $170 to have my car towed since insurance would not cover the cost after towing it to Sears. I am still waiting for a call back from corporate and have heard nothing. This is the absolute worst experience with any retailer that I have ever dealt with. Vision Statement: “To grow our business by providing quality products and services at great value when and where our customers want them, and by building positive, lasting relationships with our customers.” "quality products and services" - Quality is missed by how they told me 6:00 pm would work and how my car was treated. Would you, as a Sears employee, bring your car to someone who is smoking inside of the garage they are working in and speeds around the corner with your car just to "pull it around"? "Great Value" - Sears offers groupons, so there is opportunity for cheap service, IF it is done right. An oil change takes the average shop 15 to 30 minutes. I was there an additional 1h 30m or more than that. It would be quicker to figure it out myself next time. "Building Positive, lasting relationships" - I was scheduled at 6:00 PM, and other appointments took priority which caused me to stay until past 7:30 PM when I showed up at 5:45 PM. Explain from the start that there are other appointments and that it can cause an hour or two delay so the customer knows what to expect. Dont tell them "Yeah its fine bring it in we will get it done". When I called in to check what was going on with my car, I got one of the rudest employees I have ever talked to in my life. I have never had someone interrupt me when Ive been upset until now.

Matthew Balogh

I came in early afternoon on a Monday. I have a fleet vehicle and told them I need an oil change and asked if they could check to see if a tire rotation was necessary. They told me it would be ninety minutes if they had to rotate tires otherwise it would be considerably shorter wait time. I came back almost two hours later and asked for my keys. They told me no work had been done on it. I asked how long it will be for the oil to get changed now. Just the oil. Another hour. This place is horrible. Ive never had a good experience here. I put up with the wait times usually because its the only service center in the area that accepts my fleet card; never again. I would rather drive a hour away for service then ever have to put up with this again. When I asked the manager why this had happened and how I could file a complaint he didnt know anything. So he just saw a van sitting there for 2 hours with no work done on it and didnt question anything? I dont know if its incompetence, laziness or both. They seem to have enough staff, just no coordination. Want to wait 20 minutes for someone to even talk to you? Wait in a warm waiting room with a broken tv? Get bs time tables? Wait 2 1/2 hours for a oil change? Then this is the place for you!! If you dont hate yourself find another place.

lol ulol

PLEASE DO YOURSELF A FAVOR BY NOT EVEN THINKING ABOUT GOING TO THIS GOD FORSAKEN SHOP. my god, service was VERY slow(took em 3 hours to start working on my car and i even got there before they open!), LAZY EMPLOYEES, and you can clearly feel that THEY DONT EVEN WANNA WORK WITH YOU. Came for an alignment bcuz i lowered the car only to find out that they cant even align it the right way. Had to come back 4 times in 1 year just so i could drive the car straight with the steering wheel straight but everytime i come back, alignment gets WORST AND WORST. Yeah camber was gonna be off cuz its a lowered car, what i wanted was them to adjust the toe so i could drive it straight. One of their employees was a freaking liar as well. Told me hes the only one in the shop so hell see if he can even take a look at the car, moment i entered the lounge 3 of the mechanics were just getting their coffee! What the heck! Just shows THEY DONT WANNA WORK WITH YOU. Only mech that was nice to talk to was the asian dude. Took my car to firestone after they LITERALLY DECLINED MY CAR and firestone did the alignment i wanted in an hour! NEVER EVER GONNA GO BACK IN THE PLACE. I HOPE THEY GET OUT OF BUSINESS

Jeevan Joseph

Horrible experience . I went for an oil change the rep who helped me wasnt professional at all . no smile not even say hi or nothing . He said it will be ready in 1 hour 15 min and he said he will give me a call once is done I came back after one hour n wait he saw me coming back still no smile or not a single info abt the vehicle . I wait another hour thr still no calls or anything finally I ask some one Whts going with Ma car he said my car done long time ago . I wasted all Ma time just for nothing . Time is important for everyone but I dont think they really care about that .they are so unprofessional . Not even a single person said hi or a smile . It feels like they paying for my oil change .and also while I was waiting another customer came and look for a rep but he couldnt find anyone at the front desk . At the end he need to go to their office to find some one . I never saw a customer service this bad in Ma whole life . I will never go back to this store . And never recommend to anyone . I paid almost 65 dollars for My oil change just because I expected a good service . So bad n horrible service ever . how Sears can get this bad .