Velasquez Complete Auto Care

125 S Green Bay Rd, Waukegan, IL 60085, USA

Address:	125 S Green Bay Rd, Waukegan, IL 60085, USA
Phone:	+1 847-263-9310
Site:	velasquezautocare.com
Rating:	4
Working:	8AM–7PM 8AM–7PM 8AM–7PM 8AM–7PM 8AM–7PM 7AM–5PM 8AM–2PM

Location

Photos 27

Reviews 7

Donna Pauke

IF YOU DONT KNOW WHERE TO TAKE YOUR VEHICLE WHEN YOU NEED A PLACE THAT IS HONEST AND TRUSTWORTY, GO TO VELASQUEZ AUTO REPAIR IN WAUKEGAN. This is my first time ever writing a review. Ive wanted to for various business but never got to it. After going to Velasquez Auto Repair in Waukegan, I knew that I couldnt forget about writing this review. I honestly dont know how things would have turned out if I went to another repair shop and hate to even think about it. I havent had to take my van to a repair shop because I was fortunate enough to have a friend who did all the maintenance needed. When my friend retired, I had to find a repair shop and didnt know where to go. In these days, its really hard to find mechanics/businesses that you can trust. Being a woman and not knowing anything about vehicle repairs, I was really at a loss as where to go. The reason I went to Velasquez was because about nine months ago I needed a catalytic converter and someone recommended them so I took my van there. I was very pleased with their service, they fixed what had to be fixed and didnt try to make it seem like other things needed repair. The price was affordable and I was on my way. I had no problems so I was very pleased with them. Well, about three weeks ago my van started really having problems and again I didnt know where to go. Luckily, I remembered that I had a good experience and a good feeling about Velasquez, so I took my van there. I am so glad I did! My van had major problems and they helped me through a very rough time. They checked out various things that could have been the problem. When they found the problem, the manager, Evie, explained to me so I could understand what was wrong and what they needed to do to fix it. I felt confident after talking to her that they knew for sure what the problem was and they knew what they were doing. Evie told me how long it would take and they were very close to the time she told me. I have my van back and am very happy with the whole experience with Velasquez Auto Repair. My van is a 2003 Chrysler Town and Country and it now sounds and runs like a new van. If and when I need anything done on my van, I will be returning to Velasquez. Thank you for your honesty, understanding and customer service. An extra note: I had to pick up my van when it was done. I didnt have anyone to take me to pick it up, so Evie offered to come to my house and pick me up and bring me to the shop. As we talked on the way to the shop, I found out that Velasquez Auto Repair has more than an honest business, they have another asset. They have the manager, Evie. Just in talking to her, I could tell she is a very compassionate, good hearted, has a conscience and is kind. She has the qualities that most businesses are missing. She helped make would could have been a devastating situation for me, a workable and almost "painless" situation.

Jalen Torres

NOTE: This is for Velasquezs E Grand Location. I thought I would never write a review in my life let alone a bad one but this goes to show the absolute disgust I have with the service given here. I will start by saying if I could "give" 0 stars I would. Velasquez serviced my car to get a simple oil change everything went fine for quite some time until the car stopped starting. Come to find out Velasquez had put the wrong oil filter in the car and it caused some damage all around. When confronted with the problem the mechanic scoffed and stated he has been doing this forever and that the oil filter he put in is a universal for japanese vehicles. When we took a look at the itinerary we were given by them they wrote down our Vehicle was a 6 cycl when it is clearly a 4-cycl. We also contacted Toyota and they confirmed that the part he used for my vehicle was incorrect. (Theres a .3 inch difference). When given this information the arrogance and ignorance ensued as this gentleman stated "What would they (Toyota) know, this isnt a Toyota part". Seeing as this gentleman is clearly a "A Know-Nothing Know-It-All" and seems to clearly have built the car himself and since he refused to help and do anything for us so they will not being hearing the last from us. So if you dont like being violated without being asked on a date first, I would advise you not to take your money to Velasquez in any state.

Peter Ruchti

This guys are awesome. I heard some weird noise coming from my car. After having multiple terrible experiences with Midas in Gurnee, I went to Velasquez after a recommendation from a friend. They found the problem with my car within an hour and had a fixed two hours later. They are very fast. Theyre pricing is also very fair. The mechanic also found a couple other small things that were about to break but said I could drive on it for a few more months, then said to bring it in once it breaks. I really appreciate finding an honest mechanic that doesnt scam you out of parts that are "almost" broken and is transparent about it. Definitely go to Velasquez!

Anonymous User

Awsome place to get any work done on your ride, i called jose saturday asked him how much the labor would be to install a corsa exhaust on my yukon denali he told me $190 which i was happy with, i showed up monday after work and he put on my corse exhaust system AND my k&n air intake kit and only charged me $175, thats less then what he told me he would charge me on the phone just for the exhaust system, everyone was very professional and knew what they were doing, i suggest you go early though, i showed up around 430pm and they were very busy, alot of cars showing up to get worked on..A+ all the way here guys, call and ask for jose.

Bethany Hine

I needed to have parts of my Lexuss Y exhaust pipe replaced. This would have cost about 2 grand at a lexus because they would have had to replace the catalytic converter as well. I walked in to Velasquez and they were able to just replace the rusted-through parts of the pipe for less than 1/10 the cost of Lexus solution. I was in and out within an hour, they were friendly, and you just cant argue the price. I will definitely return should I have other issues with my vehicle.

Andrew Kelley

Not happy with them anymore. Quality has gone down. $180 to put a header on and then it has a slight leak where it connects to the exhaust pipe. They tell me oh, your pipe is too big. Then why didnt you tell me that when it was in here? They put liquid gasket around it hoping it wouldnt leak. Then their like well heres a new coupler we can put on for 90 but wed have to cut your header. Really?!?! Are you guys new at this?!

Anonymous User

Quick professional service. They got me in and out very quickly. They were not out for my money. Put the car up and showed me what they needed to do. They saved me a lot of money by keeping as much of the old hardware as possible! If you are looking for a good muffler shop that will get it done quick and with your wallet in mind. This is your shop. Will recommend to friends and will use again!