University Moving & Storage

3881 Perry Blvd, Whitestown, IN 46075, USA

Address:	3881 Perry Blvd, Whitestown, IN 46075, USA
Phone:	+1 317-870-7737
Site:	navlagent.com
Rating:	4.2

Location

Photos 40

Reviews 7

d hanson

We used University in November and had a horrible experience. Donna, the coordinator, who came to our home did not estimate the correct size of truck needed and sent a truck that was too small. What a mess, we were told that we could easily be moved in one day for a local move. We had to move the whole garage and outdoor items ourselves as well as all of our clothing since the coordinator forgot to tell them to bring the wardrobes. They wouldnt have had room for them anyway. Walls, stairways, wood floors and banisters were damaged. There is definitely a disconnect between the driver and coordinator. When I thought she had not estimated enough help I called prior to the move to ask her if she should add additional guys, she assured me that the heavy item we had could easily be moved without an additional help. So instead, it took them 4 hours longer because they didnt have enough help and then they billed us for an additional 452.00. We still didnt get what we hired them to do, move us in a day, because we had to go back and move the rest of the things ourselves!! We were also told that our cloth furniture would be wrapped, all floors covered and the corners padded. All they did is put cardboard down in some areas. That is the reason the floor has a big knick in it, holes in the drywall, moldings destroyed and banisters are dented. $3,600+ damage, not including the rental of the Uhaul we had to get and the additional time spent moving what they didnt move. We feel that our new 7 yr. old home is now destroyed! They also tried to negotiate a deal where they go get the stuff left behind at no charge if we didnt file a claim against them for property damage. It certainly would have been a good deal for them, only costing them free labor for 2 guys instead of fixing the 3600 of property damage they left behind! I told Sue at the home office claims department they should do both and forget the additional bill of 452.00. She said that if I filed a claim against them we had to move the stuff ourselves, pay the additional bill and got a bit nasty with me. Why would I want to hire them twice after this happened? Once is a mistake, twice is a fool! So we had to file a claim and; were told it would be resolved in 7 - 10 business days and it still has not been resolved. I called to discuss this with Sue, the Director of Quality at the main office in Farmington Hills, MI. She told me she was just to busy. NOT a good sign if the Director of Quality is too busy. Unfortunately, yelp made me give them a star. They didnt deserve that. On Angies list they get an F. Do not use them.

Linda Reaves

My husband and I have moved professionally many times over the last 30 years. This time, we had to take care of it ourselves and chose University Moving and Storage out of this office. From the minute the assessor arrived until the last box was loaded, these guys were fantastic! The driver, Chad was so helpful, the packers/loaders on the Indy end were great, and the unloaders in North Carolina were fabulous. No damage, no stress, and at the end of the day, we are still friends! Thank you Donna, Chad, Thurston, and Christian!

Carol Colombo

My move came off without a hitch. Everything happened just as promised and all my worldly goods arrived without so much as a scratch. The price of my move was fair; there were no ad-one upon delivery. The driver and his helpers were courteous and efficient and took great care with my belongings. I moved from Indiana to Texas and if I ever need to make another move I would definitely use University Moving and Storage. I wouldnt hesitate for a moment to recommend the company to anyone.

Jean Kincaid

Wonderful experience!! My crew members, lead by Joe Roseberry, were friendly, professional, & efficient. They were very understanding of the stress related to moving. After working in the industry for 15 yrs, they exceeded my expectations at both origin & destination. I also appreciated Pat calling to check in during packing & delivery. Thank you!!

orrie johnson

As always with moving you have some trepidations however it was a wonderfully executed move! I would have to say that University Moving & Storage are one of the best in the business! Also a great big thanks to the move manager Mr.Pat McGinley and his professionalism. Sincerely, orrie

Laura Giles

Very positive. Donna was only 100 lbs off in the weight estimate and had some great sugestions. The driver, Mike and his crew did an outstanding job, loading and unloading.

Ron Ritter

Great experience, first Imes I have used a moving company to move long distance, they performed admirably.