Morse Moving & Storage

4219 W High School Rd, Indianapolis, IN 46241, USA

Address:	4219 W High School Rd, Indianapolis, IN 46241, USA
Phone:	+1 317-856-1700
Site:	morsemoving.com
Rating:	3.2

Location

Photos 6

Reviews 5

John Jachetta

My move with Morse Moving and Storage (Allied Van Lines) was a big rip-off because their “Total guaranteed not to exceed price” turned out not to be guaranteed at all. Their estimator, Tyler Feree, seemed nice enough when he estimated the job and gave a low bid for our move from Indianapolis, IN to Eugene, OR. We did have other bids for this job and Mayflowers weight estimate was significantly higher than Tyler’s looking at exactly the same stuff. The bait and switch happened when they weighed the load and it was more than they expected. Tyler then called and in an infuriated tone and accused me of having more stuff than he estimated, though there was nothing that he didn’t see on his physical assessment. He essentially told me that the “Total guaranteed not to exceed price" was just a fiction and that they would either leave part of my load behind or make the driver pay for it (asking the driver about that later, I found that this part was a bald-face lie). This may not have been a purposeful bait-and-switch, but this was his job as an estimator to get the weight right, not ours as customers. It would have seemed fairer if estimate overweight was charged the same rate as underweight that would have been refunded to us if the load was lighter than estimated - instead it was about 4-times the rate. They also left hundreds of dollars worth of garden tools behind, even though they were packed together and stickered for the move, and they were also noted on the final walk-through as needing to go. Morse asked me to bring the items to their warehouse myself so they could be added to my load and I did, but they still didn’t ship with the rest of the load. They did ultimately send some of the tools by UPS, but left out all the heavy or awkward tools (axes, sledgehammers, pole pruners, etc.). In the end, I was forced to pay more than $4,000 above the “Total guaranteed not to exceed price" I had been given in writing. I would never work with these guys again and warn you not to either!

Cynthia Hendrickson

We contracted with Morse Moving & Storage (Allied Van Lines) to move our home belongings from Benton, AR to Parker, CO. They were not the cheapest moving quote and not the highest. Morse made the decision to use the weights provided by United Van Lines quotation and Mayflowers quotation instead of coming out to the house and taking inventory themselves. Unfortunately both quotations were underweight. The truck arrived two days early and asked if they could load the storage units. We agreed. They then came to our home and found they could not load the entire house. They made contact with Morse and arrangements were made to pick up the remainder the second day (approximately 20% of our home belongings). We are almost thirty days past the day of pick-up and we still dont have the second load. Unfortunately we did not know two loads were going to happen so could not plan accordingly (i.e. make sure all essentials are in the first load). Therefore we have partials of almost everything. Example: Ironing board but no iron; computer but no keyboard or mouse; shirts but no pants; mattresses but no bedding; some pots and pans but no dishes; etc.). In addition, medicines, medical supplies and our household financial records are in this second truck. When I called Joseph Browser, in effect I was told they could keep our belongings as long as they wanted. They would get here when they get here.I am astonished at this companys handling of this move. I am doing everything I can to be a squeaky wheel but there has been no movement. I have been given multiple delivery dates with every one of them missed. Today was another delivery date promise broken. We have used Mayflower and United in the past and we have NEVER had this experience. I would NEVER use Morse or Allied again and would recommend everyone steer clear.

Morgan Mahoney

Service up front was ok... Then after delivery it all went wrong and I am very disappointed with the lack of customer service and response from the people working here. I would strongly recommend NOT USING MORSE FOR YOUR MOVE! We moved from Indy to Colorado and were told the mover would show up between the 7th and 12th. Well he decided to come early and showed up on the 4th so we had to cut our cross country trip a day short because when he arrived in CO we werent even there yet. He called and called asking us to get there so he can keep delivering and we told him what the contract said and we would get there when we can. Then, after agreeing to allow him to come on the 6th at 9:30AM, he shows up at 7:50 AM so I had to skip going into work for the morning. That was strike two. Unloading was ok, except when they unloaded one of our tall mirrors (completely shattered including multiple cracks in the frame) they didnt even bother to let us know, instead the put it in the back of our place and left it for us to find. I called Morse to try to get help filing a claim on this and still have not received any response to phone calls and emails... It is always "I will have your customer service rep call you" and they never do. Things get broken when you move, not disappointed about that, I get it. But the lack of customer service and the fact we still cannot get any response over the past 5 weeks is insane. I would consider picking another moving company for your move because Morse does not have it together and does not take care of their customers.

Elizabeth Widdicombe

I have had an absolutely horrible experience with Morse Moving & Storage. I was given the standard 3 day load window (June 11-June 13) and 12 day delivery window (June 15-26). It is now June 26th, and I still have nothing. When I spoke with my move coordinator yesterday (June 25th), I was assured that my things would be delivered today, so of course I waited around in my apartment which has no furniture, TV, or anything besides an air mattress and a lawn chair all day. After continuously emailing and calling them without getting any answers, they finally called at 6:30 pm EDT and told me that I wouldnt be receiving my things until June 30th. Im doubtful that theyll actually be delivered June 30th, but even if they are, that will be 4 days after the last day they were supposed to arrive. In addition, I was told this evening that I wont be receiving any compensation for the late delivery since I only have 2,500 pounds. The only positive part of this whole experience was my interaction with the gentleman who came to give me the estimate. He answered quite a few questions for me and was extremely friendly and helpful. He was obviously a great sales man because he managed to sell me a horrible service. I will tell everyone I know who is moving to avoid Morse at all costs. They are unreliable and unprofessional.

Brandon Snyder

This entire company needs to think about who pays their bills. As I read many of the other reviews, I had all of the same nightmare problems. The local Indianapolis office up to the corporate office has zero customer service skills. As I was trying to get to the bottom of why my stuff was not being delivered they leave you with the impression you are bugging them. Not only are you bugging them but they respond with attitude. There is zero remorse or compassion when you ask why they are not living up to what they said they would do. The moving coordinator, Chelseas response to why they werent delivering on their word was, "I never said that." We went with this company because they ASSURED us we would get our goods delivered half way across the country by a certain date (the start of the spread). Not only did they not make that date they delivered after the contractual spread giving to us. In turn, I believe we fell for the old bait and switch. Their mission statement should read, "Once we have your money, we will deliver when it is convenient for us." If there were one moving company left in the US and it happened to be Morse and Allied, I would make 10 trips back and forth across country with a pick up truck before dealing with this living nightmare of a company. Stay as far away from them as possible.