On the Move: Moving and Storage

129 Wheeler St, La Vergne, TN 37086, USA

Address:	129 Wheeler St, La Vergne, TN 37086, USA
Phone:	+1 615-793-0500
Site:	onthemovetn.com
Rating:	4.3

Location

Photos 100

Reviews 7

Sandra Ferrell

A simple "thank you" is just not enough to express how I feel about my recent experience in using On The Move Moving and Storage for my recent relocation from Murfreesboro, Tennessee to Kyle, Texas. The process started in about January, 2013, with Don Watson coming to my home to talk with me about the company, the services I would need and to give me an estimate of the cost for my move. As time passed, I had many questions which were graciously answered by the office staff. Arriving a few minutes early on my moving day, Ed, Frank and Josh set about loading up that truck like putting a jigsaw puzzle together. They handled my miscellaneous items as carefully as they handled my more sentimental items. They also answered my "why are you doing this, that or the other" questions with the patience of a parent talking with a child. The four of us had a lot of fun during this process. Then , five days later, the off-loadng began. The truck arrived right on time for the first of the off-loads. Then down the road for the major off-load into my storage unit. Again, Ed (the driver) worked miracles in getting everything Ann and Ricky took off that truck to fit into that storage unit. There was one mishap...a bent extension curtain rod (which I was able to straighten out to its original condition)...that was brought to my attention immediately. How awesome is that? I would recommend this company to anyone who is moving next door, across town or across the country. They are polite, professional and, above all, treat the possessions of others as though they were their own. What more can you ask of a moving company.

A A

I had used this company before and they did a good job. Unfortunately that was not the case this time. I had two guys helping us move, on of the men was very nice and helpful, the other not so much. In fact he really was an uncomfortable person to be around. I paid extra money for a mattress box for my memory foam mattress and this mattress is expensive so I was trying to protect it. Imagine my surprise when they unpacked it and it was not wrapped in plastic like I was told it would be and I realized the cardboard was old, dirty and used. I paid $60 dollars for this service and was dumbfounded that I didnt even get a new or clean cardboard box. A part on my dresser was broke and its very old and I will literally have to take to a welder for repairs because they packed it poorly. There were some other issues and I thought they were concerned about my satisfaction as a customer. I soon found out that was not the case after lots of emails and waiting almost two months for my claim to be taken care of. So I receive my claim form along with my broken parts that are not fixed and a joke of a check to cover items that were damaged. The nice moving man told me they would fix the dresser handle and send it back to me. On a positive note he was very upset it broke. Moving companies should fix the things they break, I will not use this company again or recommend it to anyone. In fact I will tell them to go elsewhere.

Chris Phillips

As a realtor I get petitioned all the time by mortgage lenders, movers and anyone in the real estate field. I had teamed up with On The Move during my real estate career to provide my customers with their services. I personally have used On The Move during my personal move. It was my first time using movers. I was very pleased with their overall service and their ability to exceed my expectations. During my selling process I had to de-clutter my house to have it ready to be put on the market. They were able to store my belongings in a temperature controlled environment so I could stage my home during the selling process. After my home was sold, we had a unpredictable time lapse in moving into our new home and had to stay in a hotel for a couple of days until we could move into our new home. This took place around Thanksgiving which obviously added to the stress of moving into a new home. Don was exceptional in putting my anxiety at ease and assured me that they could accommodate us once we had the green light to move into our new place. They were able to have all of our furniture delivered the day before Thanksgiving which enabled us to enjoy our Thanksgiving holiday in our new home. I would no hesitation to recommend Don and his crew to any of my clients. Thank you Don for going above and beyond.

Jonathan Gluck

I had a great experience with On The Move. After the initial contact, Don W came to my apartment to survey the scene and provide a quote for packing and moving. On the day of the move (last weekend), Don, Donny, and Michael arrived on time and ready to go. They were efficient with the loading process and took plenty of care to ensure my items were wrapped properly. It was a short drive to the new place and the offload took a fraction of the time to load. The men worked hard the entire day, were courteous and professional, and ensured that the move went smoothly. Their final price was reasonable and less than half what I was quoted by another company (whose name involves a few "family members") for the exact same service. Id definitely use "On The Move" again and recommend them to my friends and family.

Randy Gorman

Started out good but did not end up good. Crew member ask and took payment before job was finished, then just quit and left. They did not finish assembling a couple items of furniture. Did not place 4 items in the room of choice even after being told several times. When I called in later and said what took place the only thing that was offered is to send a crew out two days later and this was not acceptable. Did not need them two days later. The person I spoke to said he spoke to his general manager and he didnt have the courtsey to even contact us himself. Unprofessional at the end of the transaction. I will not use this company again and I would not recommend to anyone.

Paula Wood

This company is incredible. They responded immediately when I called and knew what I needed before I did. Their team was professional and personable. They took extreme care in packing and moving furniture without wiping out walls or the furniture. They inventoried and gave me helpful advice. Kind, caring people who love their jobs and each other are an obvious plus when they are packing up your belongings - and suddenly you realize they are packing up your years of memories as well. I felt like they were family by the time the truck pulled out of our driveway.

Lee Lu

This company is the kindest and most generous moving company I have ever experienced in my life. They went above and beyond with my move from Tennessee to Virginia. I have moved over 20 times in my life. Growing up, my dad was in the military. As an adult, I have moved over 10 times due to being in military and getting married throughout the years. The entire company that I had the pleasure of meeting personally, has a sense of good work ethic. I highly recommend this moving company for all of your moving needs.