FedEx Ship Center

Address:	238 Alexander Ave, Ames, IA 50010, USA
Phone:	+1 800-463-3339
Site:	local.fedex.com
Rating:	1.8
Working:	9AM–6:30PM 9AM–6:30PM 9AM–6:30PM 9AM–6:30PM 9AM–6:30PM Closed Closed

Location

Photos 8

Reviews 4

Becky Wiers

I was sending in my laptop to the manufacturer to be fixed. The customer support for my laptop told me that it would ship for free but never explained that there would be a barcode in my email that I should print out. When I went to the ship center in Ames, I had to wait 5 minutes just for someone to notice I was there. I explain my situation. She asked I had a prepaid thing from the company. I said I didnt, but that it was supposed to be free, but I couldnt do anything about it. I said Id pay it to be shipped myself. She walked into the back to do who knows what. I checked my email on my phone just in case I missed something, and I found a pdf in one of the numerous emails sent to me by the manufacturer(no wonder I didnt see it before since I had do many emails from them, but thats another story). She comes back, and I say I found the prepaid thing she needed. She said, "did you print it out?" In a bit of an annoyed tone of voice when I showed her my phone. With her attitude I wanted to say, "yes, I happen to have one of those new phones that prints out the back." Instead, I stayed polite and apologized for not finding it sooner and for the inconvenience of it being on my phone. She tried to scan the barcode on my phone to make it easy for her to do. It didnt work, and as she started typing the barcode number, I asked a question, and she answered with a comment on how its easier to do if its printed out. I also had to pay for the box because the package was only free if I went to Clive or des Moines because of the manufacturer. I eventually did get it sent out, but the whole time I was there before I even inconvenienced her, I felt like she saw me as the biggest waste of her time that day. She acted like typing in one barcode number was literally going to make her hand fall off from exhaustion. Also, she acted like I was an idiot because I didnt have everything I needed already printed out. I would have been more willing to do the job myself just to avoid her attitude.

Anonymous User

2nd time Ive had an issue with FedEx. I have the deliveries app and widget which pops up a notification on my screen whenever a status changes on a delivery. I track my packages like a hawk. Twice Ive stayed at home waiting for an overnight package (skipping a bit of work) only for FedEx to change the status at the last minute before the delivery deadline to something that says it wasnt their fault it wasnt delivered on time. The 1st time it said something to the effect of "inclement weather" was the reason the package wasnt delivered. It was blue skies and sunny and I called to find out what the heck it was about and apparently the driver started his route but was too sick to continue and turned around. So the driver is hungover and that translates to inclement weather somehow? This time Ive been waiting at home for a package because its Friday and you cant pick up a package on Saturday unless you hold it in Des Moines. It says "future delivery requested". I call about it because obviously I wouldnt request they not deliver my package on time. They said they have high volume of packages and so it wont be delivered until 7pm even though it was shipped priority overnight. What? That isnt what "future delivery requested" means to me. It makes it seem like FedEx couldnt deliver on time and rather than have it look bad to corporate for not delivering packages on time they record it as the recipients fault/request. If they have high volume shouldnt they know at 8am when they load the truck that they probably wont get to the last X amount of packages on the route by 10:30/noon and put a notice up at 8am instead of making you wait 2 hours and have them make up some bull excuse to cover their butts. Ill never ship via FedEx. What a terrible company. I dont know if its just the local branch or the company as a whole but UPS is WAY better. Hold for pick-up on the same day, no problem.

Shawn Van Leeuwen

I went to pick up a package for a coworker. He lives out of town, so it was more convenient for me to grab it for him. He had asked if he could have someone else pick it up, and they said that was fine. I gave the employee his last name, she went and retrieved the package, came back out and said his first name and I said "Yes, thats it". She asked for my ID, and I explained that I do have my ID, but the package isnt for me. She proceeded to search their system for anything about him leaving a comment, but couldnt find anything. A second employee came out, and in a hostile tone, asked "Why did you say yes when she said his first name if you arent him?!". I explained that I was merely confirming his first name, not saying "thats me". I asked if he could contact them now, and fax over his ID. They treated me as if I was just trying to con them out of something and said no, and that he shouldve contacted them before I came in, and it wont work now that I was already there. I understand that they couldnt give me the package, and I am fully alright with that. What wasnt alright was that they immediately treated me as if I was a criminal attempting to rob them. A simple and polite, "Were sorry, but he should have notified us beforehand that you were picking it up", would have been acceptable. Not a hostile attitude that made me feel like they were about to call the police on me, all for trying to help a buddy out! Very poor customer service.

Denise Mendenhall

Worst customer service EVER! I received an email that I would receive my package today and I needed to sign for it. Guess what. I sat here until 8PM, called them and then found out they changed their delivery to tomorrow without notifying me. Lost a day of work in my studio, and I have to take off another day of work as I have to sign for the package. I called them about it, was routed to Central America to someone who cannot speak English well. Asked for someone in the Ames office and they were closed. They dont open until 9AM, so how do you get packages with problems like this fixed? You cant because they close at 6:30PM. I then told a supervisor I was going to leave a review about this, and rather than try to fix the problem they decided to call media relations because they were concerned about me leaving a poor review as I told them I would be leaving one. I spent close to two hours on the phone and I am no closer to having my package than I was at 8AM this morning. The only thing I DO know is that tomorrow morning, I get to go through all this all over again. I cannot work in my studio as I will not be able to stop working to sign paperwork as all my work is timed and has to be done accurately. I ship a lot of customer orders weekly and I wont be using Fed Ex for my customers. I cannot afford to have my customers as angry as I am with them right now. I VALUE my customers - obviously, Fed Ex doesnt.