UPS Customer Center

1751 Hull Ave, Des Moines, IA 50316, USA

Address:	1751 Hull Ave, Des Moines, IA 50316, USA
Phone:	+1 800-742-5877
Site:	ups.com
Rating:	1.7
Working:	8AM–7:30PM 8AM–7:30PM 8AM–7:30PM 8AM–7:30PM 8AM–7:30PM Closed Closed

Location

Photos 10

Reviews 25

Jeanna Norton

Horrible. Completely horrible. Ive had 2 separate boxes of COLD medication that says "keep refrigerated" on the box taken back to the warehouse after the driver decided NOT to deliver it since no one could sign for it at my apartment bldg. There was no signature required on these packages purposely since they were directed to leave them in my apartment bldgs lobby - I work until 5pm. I had my first box of medication left in a warehouse for 3+ days WITHOUT EVEN A PHONECALL which they were also directed to do with these packages- call me! Its expensive! Literally we are talking thousands of dollars. AFTER FILING A COMPLAINT on the first box, they did the SAME THING with the second box. And now I have to go to the warehouse and pick it up tonight but only between 7pm and 7:30 pm because I was told "the truck is still out and about until that time" ....then deliver it! But they wont deliver it. Are you kidding me?????????????

Brit Klinger

This is the worst customer service I have ever experienced. Then when I spoke with the female supervisor about my service, she hung up on me. I called back to talk to Tom the MANAGER and she told me she refused to let me speak with him, that she had sent my package back to the shipper (without my approval) and that she was the top manager at her store. Which is of course a lie since I know Tom who is the manager. Bottom line..until that horrible lady is gone, UPS will continue to provide terrible and unreliable customer service to the metro DSM area. Use FedEx instead. At least they dont hang up to you and lie to you. Also, be sure to hire mature supervisors at your locations, it really reflects poorly on the company as a whole.

Tracy Johnson

STOLEN DEBIT CARD!!!! BE CAREFUL OF EMPLOYEES!!! NO MORE SHIPPING/RECEIVING ON HULL AVE. JEREMY AND ERICA WORK FOR THE UPS HULL AVE LOCATION. THEY BOTH CONSPIRED TO TAKE MY CARD, USE THE INFO THEY GATHERED ON ME AND TRY TO ACTIVATE IT. MY BANK WAS MADE AWARE OF THE SCHEME AND BLOCKED THE CARD BEFORE ANY DAMAGE COULD BE DONE. THE DETAILS ARE ENTIRELY TOO LONG TO POST BUT TRUST ME WHEN I TELL U, THIS LOCATION SHOULD LITERALLY BE CLOSED DOWN PERMANENTLY...YEP, FOR GOOD. AND THE BACKGROUND CHECKS ON EMPLOYES DAMN SURE NEED IMPROVEMENT!!!! IM CONTACTING THE BBB AND POSTING REVIEWS ON THIS SITUATION AS OFTEN AS POSSIBLE. GOOD LUCK AND GOD BLESS :)

J G

Im very disappointed in this UPS. Their incompetent drivers have been either delaying, losing, or redirecting (to some obscure, unrelated address with their failed "auto-correct address system") my packages since Ive moved here (3 months now). Customer service and problem solving skills are sub-par. Two-thumbs down. Use other shippers if possible!

Michael Edens

Worst customer service in the world. Sooo rude and act like Im lucky to even have their attention. Plus UPS NEVER actually tries to deliver to my apartment like. USPS and FedEx do. They probably dont want to go up the stairs so they keep it on the truck and I have to go pick up my stuff at this horrible place.

Megan Chapman

the two girls working the night shift are the most rude and unprofessional people ive ever had to deal with. i will be shipping my packages to a different location if i need to pick it up again. they shouldnt be working in customer service. they were both bitches to say the least.

Joel Whipple

We have shipped with UPS for 20 over years - had ONE problem with damage. They have always delivered on time. The driver who delivers to us is excellent. They deliver overnight to Chicago and Minneapolis for normal price. We are extremely happy to use UPS!!!

Tyler mariachi

Can you get here any later during the day? Whats the point of having the option to PAY for a certain two hour delivery window if theres zero chance for a package to arrive during that time? UPS in des Moines is a disgrace.

Steven Blumenschein

The rating speaks for itself. This has been my experience with UPS across the globe for 20 years. Low end service for a premium price. If I got to pick the courier for each package, I would never pick UPS.

Tonkejeep Sport

Absolute joke. Said they tried to deliver my package yet I was home all day and never seen or heard them. Now they say I must be at the ups pickup between 7 and 730 tonight if I want my package.

Donna

Each time I have visited the UPS Customer Center on Hull Avenue, the staff has been courteous, knowledgeable, and helpful. I am very pleased with the service and assistance Ive received.

Jezreel Erkkila

some day when these major corporations crumble they wont have anyone to blame but themselves. The customer is and always has been the most important service here is HORRIBLE! !

nicol9585

Ive had to pick up and drop off stuff there for years. They have always been well organized, friendly and straight to the point I almost never see a line.

C. A.

THEY OPENED MY PACKAGE I WAS TRYING TO SHIP. Worst customer service I have ever experienced. Rude and intrusive. Avoid at all costs.

Joseph Hilsenbeck

I had glass in my box you decided to toss around always late on packages all my packages are opened before I get them

Shannon James

Terrible. They could not tell me anything about my package and acted like it was my problem that my package was lost.

Mikaela Woods

First time dealing with them and had a pleasant experience. Friendly and helpful staff.

Simon Shure

Great job of delivering mail. But probably the worst hot dogs Ive ever had.

Tyler Stevens

The most amazing thing about UPS is that its still around.