Meineke Car Care Center

2401 Westown Pkwy, West Des Moines, IA 50266, USA

Address:	2401 Westown Pkwy, West Des Moines, IA 50266, USA
Phone:	+1 515-218-2280
Site:	meineke.com
Rating:	2.7
Working:	7:30AM–6PM 7:30AM–6PM 7:30AM–6PM 7:30AM–6PM 7:30AM–6PM 7:30AM–4PM Closed

Location

Photos 60

Reviews 7

Jerry Slawson

Do NOT get your vehicle serviced here! They WILL NOT take responsibility for ANY damages that they do to your wheels! I have done business with this location off and on over the years without any issues. However, last Monday I brought in a wheel and tire from a 2016 Civic that was in pristine condition to have a tire leak repaired. The Manager performed the work, showed me where the leak was, and did the repair. Up until that point I was fairly satisfied. I was handed back the wheel and when I got it home to mount it back onto the car, I noticed a black ring of smudge around the center of wheel near the lug holes. It took a bit of effort to clean the smudges off, and afterwards it was reveled that were gouges in the clear coat, and scuffing down to the machined aluminum. The wheel had been damaged on the mount machine by the centering cone. The Cone was dirty, and when it was tightened down onto the wheel it made contact with the face and caused the scuffing. Not two hours later I went back to the store to discuss the situation with the Manager. The Manager started shaking his head no and began denying it before I could even finish speaking. He went out and inspected the wheel and said that damage did not come from him, which was a total and complete lie. He looked me square in the face and told me that he was not responsible. Now I am all for making mistakes. Things happen. What really torques me is the fact that the Manager of this location didnt even entertain the thought that he could have made a mistake and caused damage, or that he could have used faulty equipment. If he would have Manned Up to the mistake and taken responsibility, I wouldnt have a problem, and would most likely continue to keep doing business with them. Unfortunately that is not what happened. I contacted Meineke Customer Service and explained the situation. They took my information and told me that I would receive a call back in 3 days. I did not receive a call within 3 days. I called back and was given the name of the person handling the case, who is with a 3rd party company. I called and left them a VM, and it took another 3 days to get a response. When I received the call, I was told that the owner of this location is denying any responsibility, and because it is privately owned, Meineke will not help in getting the wheel repaired or replaced. So word to the Wise. AVOID THIS PLACE LIKE THE PLAGUE. They WILL NOT take responsibility, and they WILL LIE to your face to avoid any wrong doing. So to learn from my mistake, make absolutely sure to take a Photo of your wheels in front of the store using your Camera phone prior to taking them in to get worked on. Be sure to take pictures of any damage afterwards! In the meantime, these people do NOT deserve our business! See the attached picture for the clear coat damage. ***Update*** 6/17/17 I am updating this review to re-affirm my position that no one should do business with these people. About a week after Meineke responded to my review asking me to reach out to them, I did. I sent them my email, and phone number and I have heard NOTHING back! Further proving the fact that they are nothing but lip service. If that wasnt aggravating enough, I just learned today that the tire that they patched was done incorrectly and is not safe to have on the car. The car was taken to the new Discount Tire that opened on 86th and University to have the tire re-mounted to a replacement wheel. Meineke never did compensate us for the damage done to the stock wheel, so a replacement wheel was procured elsewhere. The technician who performed the work at Discount Tire noted that the puncture was not plugged, it was just patched. It has always been my understanding that when you patch a tire YOU ALWAYS PLUG IT! Otherwise water can enter the tire from the puncture hole, and start rusting out the steel belts within the tire, causing a compromise to the tires internal structure - hence rendering it UNSAFE. New pictures of the Tire are now attached.

pete benson

Absolute worst place to get your car fixed at. These guys completely screwed up my truck. Do not go to these guys. They overcharged me and did HORRIBLE work to my car. After bringing my car to a place that fixed it correctly, the owner said that he was not going to give me a refund for the work they did and that i am "stuck". The owner Emanuel told me to get all the paperwork showing that they screwed up, after i did all that work he still didnt give me a refund. He also lied about being the owner, only reason i found out he was the owner is from the corporate office. DO NOT USE THESE GUYS!!!! My first post ever!!

Rajesh Augustine

I got my 2007 Honda Odyssey EX-L for an inspection. Reasonable price and genuine report stating exactly what had to be replaced. I was shown the exact part to be replaced and why it has to be. Ive inspected the same with another car care center who quoted $1300 for all brakes and rotors to be replaced (I never felt any need for the brakes to be replaced while driving). On my next visit I had taken for the Alternator to be replaced and got a reasonable quote for part and labor. Very transparent. Explain things clearly so we understand. Thanks Emmanuel and John.

BENJAMIN HOLTHAUS

Emmanuel has diagnosed many unusual problems with our four "older" cars and has always helped us or given good advice in real emergencies. Remember that he may find something wrong during a routine oil change which will put him behind schedule. We are glad to wait an extra hour or an extra day if it means he has diagnosed problems and can get the parts and fix it. Before we buy a "used" car we take it to him for a recommendation and we rely on him to keep them running. We have found Meineke to be thorough, reasonable, and honest!

Rebecca Salter

1st off, they use their secretary as a buffer so they dont have to speak to the customers. 2nd, I schedule an appointment during my lunch hour to have my power window switch looked at and get an estimate to replace it. After sitting there for an hour (having telling them exactly what the issue is & what needs done), I get a $333 estimate. An hour, for an estimate. I stopped by UnitedFleet on my way back to work and was given an estimate in 2.5 minutes $200 cheaper. Will NOT be going back there.

luke metzinger

My Volkswagen Passat W8 was there for 7 MONTHS before Emmanuel ran out of excuses, and I gave up and bought a new car. Called him once a week for almost a year and heard everything, except the truth, that he had NO IDEA WHAT WAS WRONG and $2200.00 later he was still trying to figure it out. I will take him to small claims court as soon as I can afford it, this car was a major setback. So my recommendation is RUN B RUN. DUDES A CROOK. See you Emmanuel.

Hannah VanEvera

I had scheduled an appointment online, and when I showed up they said that it doesnt conect to the site. If it doesnt work, then you shouldnt offer it. Plus they didnt even offer to set me up another appointment, they just said they were busy the rest of the day. They have completely lost my business, and I am going to tell everone I know not to go here either.