Tuffy Auto Service Center

2135 Grand Ave, West Des Moines, IA 50265, USA

Address:	2135 Grand Ave, West Des Moines, IA 50265, USA
Phone:	+1 515-457-3056
Site:	tuffywestdesmoines.com
Rating:	3.7
Working:	7:30AM–6PM 7:30AM–6PM 7:30AM–6PM 7:30AM–6PM 7:30AM–6PM 7:30AM–5PM Closed

Location

Photos 6

Reviews 5

Rose Grimes

If you want an honest review please read this. If there were anything lower than a star I would give it to them. I was not actually their customer, my sister was. But I was with her the entire time (we are roommates). My sister went in there for an issue with her car. Not once did they ask her what happened before the car had this issue or what was the last thing the car did normally before the issue. They had the car for two days (the first day the told my sister that her car would be fixed in 30-45 minutes - an hour and a half max. We sat their for 6 and a half hours that day. Around 5 pm they came up to us and said that nothing had been fixed AFTER THEY PROMISED US THE CAR WAS ALREADY FIXED AND THAT THEY WERE JUST WORKING ON THE AIR BAGS. So they told her to let them keep it over night.) The next night my sister was tired of not having a vehicle so she called them and asked if there was anything she could do to help speed up the process to help them figure out the problem. Then she asked would it help at all if I told you what happened before the car started acting like this? The manager Nick said yes so she told him & he said "wow. Wish we would have know that before." That is normally one of the first things that should have been asked is what we have been told since then. They ended up replacing the cars computer and charging us for it EVEN though that was not the problem. After they fixed the REAL problem they called and said it was going to be $250 MORE than the $630 she has already paid out for a part & labor that was not actually the problem. We went in to pick up the car and we were both asking questions because we feel like we were just screwed over and want to know why they didnt ask the qualifying questions in the first place and the owner (Ned) ended up yelling at me and saying that because it was my sisters car, he didnt have to answer me at all because I wasnt his customer. I have NEVER been treated so poorly in my life. After I post this I will be calling the BBB to report them. After reading some of the other comments it looks like we arent the only people who have had problems with them over charging and not fixing the right things. Their motto is "done right or well fix it for free" that is the biggest load I have ever heard. BE CAREFUL IF YOU DO BUSINESS HERE.

Val Holtzman

Please dont be fooled by the friendly service because I was. I trusted them to be honest people and not try to fool me out of my money. I even brought up the fact that other places try to up sell their services for unnecessary "fixes and preventatives." Wade reassured me that they do honest business there. He lied! The first time I went there for an oil change, I ended up spending $800+ for the oil change, a fuel flush, new rotors, and an air filter replacement. The second time I went for an oil change, it was $600+ for the oil change, another fuel flush, new spark plugs, and some rewiring. It would have been more, but I declined some services. I dont know much about cars, but I have a pretty good car and know I should not be spending so much every time I go in for an oil change. I started doing my research and bringing my car to other places just to see if my car really needed those extra services. They didnt! The Los Angles Times did an article about fuel flushes....basically its not necessary. Wade told me that its an inexpensive way to keep your engine and overall car in good shape; however, cars are now made to withstand unnecessary services such as fuel flushes, so please dont let Wade sell you a fuel flush. Save yourself the $129, please. My advice would be to take your car to at least two different places to confirm you need a specific service. It will save you a lot of money. I learned my lesson $1400+ later. Lastly, at the end of my visit, Wade said he would throw in a free oil change if I left a 5 star review. I just couldnt do it, so heres the truth. I hope this helps.

Kathy Doherty

Be very careful when dealing with Tuffy and Wade. Between my children and grandchildren we have spent thousands of dollars at Tuffy. The last one was my granddaughters car. She had slid into a curb one icy morning and bent the rim of her tire. I told her to take it to Tuffy because I trusted them. What a shock when she was told she shouldnt drive the car because it was dangerous and needed $4,200 in repairs. We asked for an itemized list of needed repairs and took it for a second and third opinion. Both other places said it needed struts and to replace the rim and a couple other things. They said the itemized list had wrong part numbers and didnt even include the obviously bent rim. Total cost was $900. When I placed a negative review on their web site, I got a call from Wade saying the $4,200 wasnt the real price we would have paid that he had padded it so we could possibly get money from the dealership it was purchased. This was contrary to the $4,200 Wade verbally quoted to my daughter. Makes me wonder about all the repairs we paid for on other cars. Surprising that my review never made their web site.

Cody Bowers

So started to have an issue with my jeep where the front right end started to rattle and shake. I live on the east side, but work in west des moines. So with Tuffy being close to my work place decided to go there. They quoted me this and that what all was going on with my jeep, and so I very nearly spent almost $1200 to get it fixed, based on their recommendations, but did the smart thing and decided to get a second opinion. For my second opinion I went to a local east side shop. They informed me that the only major issue that required immediate attention was a U joint. which they charged me $88. Tuffy auto service never said anything about my U joints in their $1200 evaluation. So all in all Tuffy is just another corporate auto shop that is only looking for profit as opposed to actually taking care of their customers. Whites auto service on the east side is a local business that honestly has the customers interest first, and will do everything they can to help you out without completely ripping you off.

Kelsie Boyer

Tried reporting them to the BBB. Went in for an oil change (by myself, 22 year old female) and they gave me a whopping $450 worth of repairs that were "so necessary otherwise my car was going to break down". (my vehicle was 4 years old at the time). Me being trustful, I said to have the transmission flushed for an extra $200 and wait on the rest of the repairs. Then, I got a second opinion after because I assumed there was fishy stuff going on and sure enough I didnt need ANY of the repairs and the transmission flush HARMED my vehicle. And to make matters worse, they overfilled the transmission so my vehicle was smoking every time I drove it. AND when I looked at the bill, they incorrectly added everything up just to nickel and dime you. Cant stress enough to NOT go to this place. A bunch of creeps who take advantage of people. Oh, and 9 months later my car is still running perfectly, WADE! Looks like I didnt need all of those repairs.